Lettings Team

Choose from one of our courses below - just click to see the outline.

We tailor every course we deliver - so the outlines shown are just samples and a starting point for designing the course you need.

Great resource

"What a great resource to ensure front line staff have the knowledge they need today to help customers.”

Introductory

Introduction to Welfare Benefits

This is a great introduction to the welfare benefits system.

It looks at the different types of benefits that make up the system and the way they fit together as well as how the system is being affected by the introduction of Universal Credit.

It will enable learners to be able to complete basic income maximisation checks to ensure their customers are claiming their full entitlements and don't miss out.

More information - click here

Introduction to Housing Benefit

This course gives an overview of how Housing Benefit works, who can claim, how it's worked out and investigates some key problem areas.

Perfect for anyone working with tenants who wish to gain a better understanding of Housing Benefit so that they can provide accurate and up to date advice and know when to signpost a customer for more advice.

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Disability Benefits Overview

This training gives an overview of the benefits available to help with disability needs.

Learners will investigate the basic eligibility rules, as well as looking at how to apply. They will also receive top tips for those claiming sickness/disability benefits.

An ideal course to identify ways to maximise income and support claimants with health/disability issues..

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DLA for Children

This training looks at the Disability Living Allowance (DLA) rules that apply to children.

Learners will be taken through the eligibility rules and key terminology before moving on to consider how best to complete the form.

This course will enable learners to help to get the best outcome to ensure parents receive this key financial resource where entitled.

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Universal Credit - How Much?

This training gives an overview of how Universal Credit is calculated.

It gives learners an insight into the different elements/allowances that make up a claimant's 'Maximum UC', how different types of income affect this, and the deductions that can be taken from an award.

A perfect course for anybody wanting to gain a basic understanding of how UC awards are calculated. No maths needed!

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Intermediate

Universal Credit for Lettings

This course is designed specifically for Lettings Teams.

Learners will be looking at how moving home impacts someone's benefit claims. It will help answer the questions - Do they need to claim UC? And if they do, how does this change in circumstances affect their existing awards?

Highlighting the areas where incorrect advice can be given it will enable learners to ensure claimants don't lose out when moving home.

Using relevant case studies and exercises, with time for discussion and Q&A, this is the perfect course for your Lettings Team.

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UC and Affordability Checks

Learners will look at how to complete an effective benefit check with housing applicants, including looking at whether they will need to claim Universal Credit on moving home.

It will enable the learner to make an accurate assessment about affordability.

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Benefit Essentials when Moving Home

This training gives learners a clearer understanding of how a move impacts on the benefits their customers are claiming and the impact a move has one these.

It answers some key questions such as: Will the move trigger the need to claim UC? What extra help is available specifically for those moving home? What if they need help with paying the rent for two properties?

It also examines some of the benefits commonly unclaimed so as to maximise benefit entitlement.

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Housing Benefit for Older People

This training considers the Housing Benefit rules that are particularly relevant for state pension age claimants so that accurate advice can be given.

This course will take learners through key topics such as:
- the savings/capital rules - what if someone has a house to sell,
- how absences from home affect an award and
- when a pensioner can claim HB even though they have over £16,000 in savings.

Ideal for anyone working with state pension age claimants.

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Maximising Income Through Disability Benefits

This course gives a general overview of the key disability benefits that can maximise a claimant's income.

This practical course looks at the key claiming rules for these benefits, gives hints and tips for making a successful claim and the examines the positive knock on effect that a award can have.

An essential course for anyone working with claimants with disabilities/health issues.

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Advanced

UC: Making the most of the Transitional SDP Element

This training looks at how the Transitional SDP Element works. It considers how much someone should be entitled to, when this could be reduced, and explains why the loss of PIP doesn't mean the loss of this Element.

It will give participants the information they need to give accurate advice to claimants affected by this change to ensure they receive this Element at the correct amount, if entitled.

It also highlights that some claimants can take advantage of the rules by delaying a claim for UC or by claiming earlier.

An essential course for anyone working with or supporting UC claimants.

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Universal Credit & Supported Housing

This training looks at the rules for UC claimants living in supported accommodation and what it means for them.

As well as reviewing the definition of 'specified accommodation', this course examines the lesser known rules that will apply to these UC claimants: how much HB (in brief), the higher work allowance, special rules for DHPs, rules around moving in and moving on.

And there will be an opportunity to discuss problem areas and to discuss good practice and ideas.

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EEA Nationals and Universal Credit

This training is designed for staff who would like a practical understanding of which EEA Nationals can claim UC.

Learners will investigate the problems EEA Nationals will run into when claiming UC - including providing evidence and will discuss how to help EEA Nationals challenge DWP decisions that they are not habitually resident.

Learners will gain the confidence they need to ask the right questions and to advise claimants appropriately.

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