What we offer

What we offer

Our website

You’ll find up-to-date and comprehensive information on Universal Credit, Housing Benefit and other benefits.

It’s quick and easy to access - with everything in one place.

Designed to meet the needs of housing and advice workers, each page is packed full of the commentary, references, examples and tools you need to help your customers deal with the complexities of the benefit system.

Our tools

There's over 300 standard letters on the website designed to save you time and get results. They are written in plain English but quoting the latest case law and relevant regulations.

With access to a suite of Calculators, Mapping Tools, Summary Sheets and Flowcharts that help navigate the benefit system and ensure your customers are receiving the right entitlement.

Our query service

Subscribers have access to our team of experts via our email query service.

They can help:

check your understanding of a benefit situation, decide the next steps when you are not happy with the response you’ve received from the DWP / HB Office.
to clarify or provide further information about a particular welfare benefit rule.
when you can’t find the answer to your particular query on the website.

Training and E-learning

As well as providing in-house training, we have also developed a suite of over 20 e-learning courses.

Why not take a look at our Winter Fuel Payments e-learning:

Our subscribers

We work with over 350 local authorities, housing associations, charities and other third sector organisations to help them provide a great benefits advice service to their customers.

As well as unlimited access to our information packed website and email query service, our subscribers also benefit from a monthly newsletter, regular articles and briefings on hot topics, a monthly online benefit quiz and a library packed full of useful tools, standard letters and UC journal entries.

"Using your website has made us massively more confident.
I don't know what we'd do without you.”

LQ Group

"We recovered the website subs in just two weeks using the Standard Letters and advice on the site."

Burton YMCA

"We've been members for over 10 years as it saves us time and money!
The best benefits website for finding out what to do when things go wrong."

Northwards Housing

"When I started my new job I knew the first thing I needed to do was subscribe to Housing Systems. We just couldn't do our job as well without it."

Lewisham Homes

"It's so good knowing I can email you and get such a speedy response. you always give such great advice. makes my job a lot easier.”

Accord Housing Group

"Thank you so much for all your help on an EEA national case - we've received a HB payment for £3498.86 preventing the eviction."

Connect Housing

Why not give us a try?

two week free trial

We'd like you to try our services completely free for two weeks. Why not explore the website, our tools and find out how we can help you save time and resolve benefit problems.

Free Trial