Housing Systems: Combating poverty and sustaining tenancies.
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Welcome to


UCnotes



Working together to
resolve welfare benefit problems
















About us
 
Housing Systems provides second tier advice on welfare benefits to Local Authorities, Housing Associations, charities and community organisations. 

Our highly regarded ucnotes website and email query service have become the go-to resource for those working with benefit claimants. We help over 50,000 front line advisers ensuring they are providing up-to-date and accurate advice to their customers.
 
Our team of benefit experts provide the practical information, advice and tools front line advisers need to develop their benefit knowledge and help their clients by quickly resolving their benefit problems. 
 
We also deliver over 150 training courses and webinars every year - both online and face-to-face - and have an ever growing suite of engaging and empowering e-learning courses.
 
We are a small team, passionate to make a difference.



New to the website



HOT TOPIC

On UC and moving on from Supported Housing

In this hot topic we unpick the rules for UC claimants moving out of 'temporary' or 'specified' accommodation into general let accommodation and explain what should happen.

Click here to see the article.




NEW RESOURCE

LCWRA rate changes summary sheet

This summary sheet breaks down the recent LCWRA rate changes, who might be affected by the changes and how.

Check it out here.




LATEST NEWSLETTER

October 2025 newsletter

In this issue we delve into preparing for the changes to the LCWRA Element from 6th April 2026.

Click here to see the latest newsletter.




E-LEARNING - PIP OVERVIEW

This course equips learners with the knowledge they need to be able to recognise who can claim PIP and the confidence to support them when they make a claim.

Click here to find out more.




"I have worked in housing for over 30 years and this is the best benefits training I have ever had."
Lincolnshire Housing Partnership
“Your website is my 'bible'. I use your standard letters on a regular basis and find that decisions are nearly always revised in the claimant's favour." 
Onward

"Your website is brilliant and makes it easy to find exactly what I need. Over the past few months we've saved over £20,000 by using the information and tools you provide.."

Longhurst Group
"Using your website has made us massively more confident about challenging Universal Credit decisions.”
Riverside Housing


WHY NOT GIVE US A try? 

We'd like you to try our services completely free for two weeks.
That gives you the chance to explore the website, our tools and find out how we can help you save time and resolve benefit problems.

Free Trial

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