Housing Systems: Combating poverty and sustaining tenancies.
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Welcome to


UCnotes



Working together to
resolve welfare benefit problems












What we offer


UCnotes provides second tier advice on welfare benefits to Local Authorities, Housing Associations, charities and community organisations.

Our highly regarded ucnotes website and email query service have become the go-to resource for those working with benefit claimants. We help over 50,000 front line advisers ensuring they are providing up-to-date and accurate advice to their customers.

Our team of benefit experts provide the practical information, advice and tools front line advisers need to develop their benefit knowledge and help their clients by quickly resolving their benefit problems. 

We also deliver over 150 training courses and webinars every year - both online and face-to-face - and have an ever growing suite of engaging and empowering e-learning courses.

We are a small team, passionate to make a difference.



New to the website



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HOT TOPIC

New Compensation Scheme

For those whose legacy benefit was ended in error - who went on to challenge that decision and won, but were locked into their award of UC and worse off.

Click here to see the article.




UC Booklet

NEW RESOURCE

Calculating UC Booklet

Designed to provide those advising Universal Credit claimants with an easy to read guide to how UC is calculated.

Check out the Booklet here.





woman looking at tablet

LATEST NEWSLETTER

August 2026 newsletter

In this issue we look at some new UC case law, the new rules for free school meals in England, give an update on the Successful Legacy Appeals Compensation Scheme and more

Click here to see the latest newsletter.




couple looking at their phone

OUR E-LEARNING SUITE

NEW course: Open Access

This course looks at the Successful Legacy Appeals Compensation Scheme. 
Who could be entitled to a lump sum from the scheme?

 Click here to find out more






Upcoming events








"I have worked in housing for over 30 years and this is the best benefits training I have ever had."
Lincolnshire Housing Partnership
“Your website is my 'bible'. I use your standard letters on a regular basis and find that decisions are nearly always revised in the claimant's favour." 
Onward

"Your website is brilliant and makes it easy to find exactly what I need. Over the past few months we've saved over £20,000 by using the information and tools you provide.."

Longhurst Group
"Using your website has made us massively more confident about challenging Universal Credit decisions.”
Riverside Housing


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WHY NOT GIVE US A try? 

We'd like you to try our services completely free for two weeks.
That gives you the chance to explore the website, our tools and find out how we can help you save time and resolve benefit problems.

Free Trial

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