A HB Office cannot assess a claim until all the necessary information and evidence has been provided.
ie 'certificates,
documents, information and evidence' so long as these are 'reasonably
required...in order to determine...entitlement'. HB
Reg 86 para 1.
If a claimant needs more time to provide evidence they can use Letter EV1.
Click on the links below for more information on the issues involved.