WHO IS THIS FOR?

This course is essential for anyone working with tenants on Universal Credit

AIMS:

This Workshop looks at the UC Housing Costs Element in detail – looking at the problem areas where claimants could miss out. Learners will discuss issues such as: untidy tenancies, bedroom tax issues (including extra bedrooms where the DWP can use their discretion and tenants often miss out), temporary absences, non-dependants, as well as learning more about APA Managed Payments and how to help claimants challenge wrong decisions.

OBJECTIVES:

• Gain a deeper understanding of how the Housing Costs Element is calculated
• Learn about the ongoing issues to look out for to enable maximisation of a tenant's Housing Costs
• Gain a deeper understanding of the regulations and case law where the DWP fail to use their discretion to know what and when to challenge

LEVEL:

Intermediate

HOW IS THE COURSE DELIVERED?

This course can be delivered online, blended learning, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.

HOW MUCH?

We advise that this course be delivered over a minimum on 6 hours either as:

• Blended learning - two 90 minute E-Learning courses and one 3 hour online Workshop, or
• Face-to-face - one full days training.

Click here for more information on pricing.

AFTER THE COURSE:

Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.

IF BOOKING TO BE DELIVERED ONLINE:

We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.

IF BOOKING FACE TO FACE:

We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.