WHO IS THIS FOR?

This course is for advisers with a good understanding of Universal Credit already, looking for the information and tools to deal with the current problem areas.
A basic understanding of UC is assumed i.e. Who has to claim, Monthly Assessment Periods, How UC is assessed.

AIMS:

This training will be mainly case study based – and will be exploring the latest areas where things are going wrong – giving the learners the knowledge and tools they need to put them right!

OBJECTIVES:

• Gain an awareness of all the latest problem areas to be looking out for
• Gain the knowledge to avoid things going wrong before they do
• Learn useful tips and tactics to help resolve issues
• Learn about tools and resources that will support you to support your claimants
• Gain extra confidence to advise your claimants when they are having issues with their UC

LEVEL:

Intermediate

HOW IS THE COURSE DELIVERED?

This course can be delivered online,  or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.

HOW MUCH?

We advise that this course be delivered over a minimum of 6 hours either as:

• Blended learning - two 3 hour online Workshop, or
• Face-to-face - one full days training.

Click here for more information on pricing.

AFTER THE COURSE:

Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.

IF BOOKING TO BE DELIVERED ONLINE:

We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.

IF BOOKING FACE TO FACE:

We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.