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Conveying food / drink to the mouth
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Special circumstances
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When From
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What help?
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Conditionality
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How is it taken into account?
Advanced Education - England
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Undergraduate loan
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Examples
Non-Advanced Education - England
Examples
Advanced Education Wales
Eligible for student loan?
Undergraduate loan
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Not eligible for student loan?
Non-Advanced Education - Wales
Advanced Education Scotland
Eligible for student loan?
Undergraduate loan
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Non-Advanced Education - Scotland
What if they can't claim UC?
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What are the contributory benefits?
What's happening to JSA & ESA?
Making a claim for JSA or ESA
New-Style JSA
New-Style ESA
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Old Style vs New Style
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Who counts as a 'prisoner'?
On UC when becomes 'prisoner'
Single
Couple
On release from prison
What if it's a dependent child that becomes a 'prisoner'?
What if it's a non-dependant that becomes a 'prisoner'?
Homeless / rough sleepers
Ukrainians
Claims
Previously on UC?
Who Can Claim
Basic Conditions
Age
Claimant Commitment
Excluded
In GB
Income / Savings
National Insurance number
Three+ Children
SDP Gateway condition
What were the rules?
What now?
Young People
16 & 17 Year Olds
Care Leavers
Students
Prisoners/Remand
People from Abroad
Appointees
Power of Attorney
Court of Protection
One claim per household
Immigration and Residence Rules
The Steps
Couples
Claiming UC
Refused UC?
Not able to claim
Definitions
Who Has To Claim
'Triggers'
Moving Home
Help Available
Mixed Age couples
What is a mixed age couple?
Do they have to claim UC?
Claiming UC because on IR-ESA and older member turning State Pension age
Mis-advised to claim UC?
Standard Letters
How to Claim
Registering an intention to claim
Couples
Online
'Offline' claims
Claiming from hospital
No bank account?
New Claim Interview
Claimant Commitment
What is it?
Does everyone have to have one?
What does it include?
how to accept
Cooling off period
Second opinion
couples
Failing to accept claimant commitment
ID Verification
Online Verification
ID interview
Biographical Test
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What's Needed
National Insurance No
Evidence
Rent Verification
Self-Employed?
Failing to Provide Evidence
Checklists
Help Available
Reasonable adjustments
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Home Visits
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Mental Capacity
Date of Claim
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When to delay claim
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Housing Benefit
Income Support
IB-JSA
Tax Credits
'Overlapping' payments
Stop Notice
Been overpaid?
Transition to UC Housing Payment
Income Support Two Week Run-on
IR-ESA, IB-JSA Two Week Run-on
Conditionality
Claim Closed?
Failed to meet eligibility criteria
Failed to attend new claim interview
Failed to attend ID interview
Failing to accept claimant commitment
Failing to Provide Evidence
What should they do?
What then?
Keeping a claim going
Change in Circs
Self-Employed?
Info / Evidence requested?
Annual Verification
Lost login details?
Standard Letters
How Much
Key Facts
How Calculated
Elements/Needs
Standard Allowance
Child Element
Definitions
Change in Circs
No Child Benefit in payment
Two Child Limit
Exceptions
Multiple Births
Adoption
Non-parental caring
Non-consensual sex
Order of Children
Interaction with Benefit Cap
Supreme Court Challenge
Disabled Child Element
Limited Capability for Work/Related Activities Element
Moved on to UC from IR-ESA
On Old Style Contributory ESA
On New-Style ESA?
Treated as having a Limited Capability for Work
Limited Capability for Work and a Carer?
IB/SDA to UC?
NI Credits Only to UC
Housing Costs Element
Carer Element
Child Care Element
The work condition
The childcare costs condition
Acts as a refund
Upfront Costs
Time limit to report
How Much
How changes affect help with childcare
Transitional Element
Transitional SDP Element
Who Gets It?
Who gets the Severe Disability Premium?
Change in Circs in 1st MAP?
Received Migration Notice?
Making the most of the rules
Delaying the claim for UC
Separation
Moving home
Becoming liable for rent
Claiming UC early
How Much?
Examples
Separating Couples
Becoming a couple
Changes from Feb 2024
Issues for Couples
Becoming entitled after claiming UC
Managed Migration Transitional Element
Who's entitled?
How does it work?
How Much?
Total Legacy Amount
Benefit Cap
Indicative UC Amount
Comparing the TLA with the IUCA
Manual Calculation Sheet
Worse off?
What's going wrong?
FAQs
Retrospective changes
Erosion
When would it be lost?
Mixed Age Couples
Income
How income affects UC
Whose income counts?
Earnings
Earnings Limit?
Employed Earnings
What Counts?
SSP / SMP / SPP / SAP
Lump Sum Payments
Net Earnings
Verification/RTI
Information for employers
Monthly Assessments
Frequency of wages
Weekly wages
Fortnightly wages
4 weekly wages
Monthly wages
Wages paid early
Employer reported late
Case Law
Two months wages paid in one MAP
Self-Employed Earnings
Income
Expenses
Losses
Start Up Period
Minimum Income Floor
Gainfully Self-Employed?
Work Allowance
Fluctuating Earnings
Starting/Finishing Work
Surplus Earnings
Who's Affected?
How it works?
Examples
What should a claimant do?
Benefits
Retirement Pensions
Other Income
Notional Income
Students
Problem Areas
Savings/Capital
Impact on Award
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What's Disregarded
What counts
Property
Valuation
Notional/Deprivation
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How it works
Cap Limit
Who's Affected
Earnings rule
Grace Period
Making sure it's applied
Separating Couples
Guardians
How calculated
Impact
Minimising Impact
Legal Challenges
Sanctions
Deductions
Maximising
Elements
Housing Costs
Timing
Standard Letters
Payments
Main Principles
How Paid?
Advance Payments
Benefit Transfer Advance
New Claim Advance
Change in Circs Advance
Budgeting Advances
Repayment Cap
Fraudulent Claims
1st Payment
Delays
Missing payment?
Underpayment?
Alternative Payment Arrangements
Needing Support
Twice Monthly
To Landlord
Trusted Partner / Landlord Portal
When can they be made?
How do you apply
When Paid
How Much Should be Paid?
To claimant in error
Arrears Still Increasing
APA Stopped?
Switchback
DHP for Benefit Cap?
Split Payments
Scotland
Northern Ireland
Deductions
What for / Priorities?
How Much
Loss of benefit penalty for benefit fraud
Sanctions
Advance Payments
Third Party Deductions
TPDs for Rent/Service Charge Arrears
TPDs for Arrears on Supported Housing
TPDs for Hostel Charges
TPDs for Water Arrears
TPDs for Court Fines
TPDs for Council Tax
Child Support Payments
Hardship Payments
Benefit Overpayments
Civil Penalties
Causing Hardship?
Stopped?
Suspended
Terminated
Overpayments
Main Principles
From Landlord?
From Claimant?
Fraud Penalty
Civil Penalty
Recoverable?
What should the DWP do?
How Much?
Challenging Decisions
Due to retrospective verification?
Hardship Payments
Standard Letters
Housing Costs
Problem Areas
50% Housing Costs
Non-Dep Deduction wrongly taken
No Housing Costs Element in award
Supported Housing
New baby
Service charges
Bedroom Tax Glitch
The Landlord Portal
Who cannot get help
What's Covered
Rent
Homeowners
Service Charges
Size Criteria
Who gets a bedroom?
Special Groups
Temporary Absences
Bedroom Tax rules
LHA rules
April 2017 Changes
Previously on HB?
Non-dependant Deductions
What are they?
When is no deduction made?
How Much?
Minimising Deductions
Temporary Stay?
Non-dep or Lodger?
Students
Non-Dep Change in Circs
Temporary Absences
Joint Tenants
Non-Dep Couples
Paying Board
Differences to HB
Caravans, houseboats and tents
Supported Housing
Specified Accommodation
Temporary Accommodation
Intensive Housing Management
Sheltered Housing
Supported Housing Review
In Rent Arrears?
Absent joint tenants
Liability
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupation
Fleeing Violence
In Prison/Remand
In a Bail Hostel
Abroad
Hospital/Respite
Rehab
Decant/Repairs
Other Absence
Two Homes
Moving Home
How Much?
Social Housing
Definition
How Much?
Rent Free Weeks
53 week rent year
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Access to child
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
Student Non-Dep
Away From Home?
Two Child Limit
How Much is Deducted?
Excluded
Non-couple joint tenants
Sanctuary Scheme
Death
Minimising Impact
When to Challenge
Size of Room
Use of Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
DHPs
Student Non-Dep
Human Rights
How to Challenge
Case Law
Differences to HB
Non-dependant Deductions
Temporary Accommodation
Unreasonably high rent
Proposed LHA 'Cap'
Rent Changes
Private Rented
How Much
LHA Rules
Under 35's
Market Rents
Non-dependant Deductions
Specified Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Problems getting help with rent?
Two Homes
What about floating support?
Standard Letters
Temporary Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Old rules
Lodgers
Joint Tenants
Service Charges
Category A
Category B
Category C
Category D
Ineligible Charges
Intensive Housing Management
Excessive Charges
Variable Service Charges
Problem Areas
Disputes
Homeowners / Shared Ownership
Homeowners
Shared Ownership
Discretionary Housing Payments
Council Tax Support
Standard Letters
Changes in Circs
Notification
What
Who
How
When/Time Limits
What next?
Civil penalty
Monthly Assessment Periods
Impact on Transitional Protection
The Transitional Element
Erosion of the Transitional Element
Watch for errors
April Uprating
Addition of / Increase to HCE
Moving out of 'specified accommodation'?
Addition of LCWRA Element
Addition of Carer Element
Addition of Child Element
Addition of / Increase to Disabled Child Element
Increase to Standard Allowance
Human Rights Challenge
Loss of the Transitional Element
Couple to single
Single to Couple
UC award drops to nil / stops
Certain drops in earnings
Self-employed?
Transitional Element eroded to nil
Transitional Capital Disregard
Protection for Some Students
When would these other protections be lost?
After 12 months on UC
Savings/Capital drops to £16,000 or less
Course finishes
Couple to single
Single to Couple
UC award drops to nil / stops
Certain drops in earnings
Self-employed?
What's Changed?
Moving Home
Moving to rented
Moving to non-rented
APA in place?
Awaiting adaptations?
In from hospital / care home
Moving to specified accommodation
Moving from specified accommodation
Moving to temporary accommodation
Moving from temporary accommodation
Differences to HB
Temporary Absence
Fleeing Violence
Prison / Remand
Going Abroad
Hospital / Respite
Decants
Other Absence
6 month rule
Health changes
Subject to work search?
Whilst working?
Limited Capability for Work?
Going into Hospital
Found Fit
Household Changes
Single to Couple
When does HB end?
Couple to Single
New Baby
Death
Child Care
Comings and Goings
Caring Responsibilities
Regular and Substantial
Relevant Carer
Claimant Comittment
Carer Element
Getting it backdated
Impact on disabled person
Claim Carer's Allowance?
Paying for Child Care
Key age changes
State Pension Age
Single turning State Pension age
Couple: Turning State Pension age
Working Age
Children / Young People
Income/Savings Changes
Finishing Work
Starting Work
Starting Self-Employment
Wages
Relevant Benefit Awarded
Savings/Capital
Rent Changes
LHA Changes
Change in law
struggling with online system?
Standard Letters
Routes to UC
New claim for legacy benefits
Natural Migration
Triggers for UC
Is UC the best option?
Special Cases
Timing of claim
How to claim
Maximising entitlement / Minimising Errors
Existing Benefits
Useful Resources
Letters / Journal Entries
Mapping Tools
Flowcharts
Summary Sheets / Checklists
Articles / Briefings
Leaflets / Booklets
FAQs
Voluntary Migration
Is UC the best option?
Timing of claim
How to Claim
Maximising entitlement / Minimising Errors
Existing Benefits
Useful Resources
Letters / Journal Entries
Flowcharts
Summary Sheets / Checklists
Mapping Tools
Articles / Briefings
Leaflets / Booklets
FAQs
Managed Migration
Timetable
What a Migration Notice Looks Like
How it works
Exclusions and deferrals
Enhanced Support Journey
What happens to existing benefits?
Debts and Deductions
Time Limits
Getting the Deadline Day Extended
What a Termination Letter looks like
Transitional Protection
Worse off on UC?
What protection is available?
The Transitional Element
Extra Protection for Students
Extra Protection for Some Tax Credit Claimants
The importance of the first UC claim
Timing of claim
Quick Guide to Timing
On Income-Related ESA
IR-ESA about to end
Becoming a Mixed Age Couple
On IR-ESA, IS or IB-JSA and separating from partner
Awaiting decision / claim for DLA/CDP
Awaiting decision / claim for PIP/ADP
Children
Change to caring responsibilities
Moving Home
Non-dependant moving in/out
Age changes
Affected by the Benefit Cap on UC?
Entitled to the Carer Element?
Conditionality
Getting Tax Credits
Savings going over £16,000
Hours of work increasing
Starting to pay for/change to Childcare Costs
Working and Paid Monthly?
Entitled to a Childcare Costs Element?
Self-employed?
About to receive a large payment from work?
Working carer?
Other Things to Consider
Getting Income-Related ESA
Key Messages
Conditionality
LCW / LCWRA Issues
Permitted Earnings?
Affected by the Benefit Cap on UC?
Checking the Transitional Element
Complex Needs
Getting Income Support
Key Messages
Conditionality
Sick or Disabled?
Affected by the Benefit Cap on UC?
Checking the Transitional Element
Complex Needs
Getting Tax Credits
Key Messages
Finalisation of Tax Credit award
Calculating the Transitional Element
Conditionality
Due a large payment from work?
Self-Employed?
Dependent 19-year-old?
Tax Credit-only Claimants
Pensioners on Tax Credits
Affected by the Benefit Cap on UC?
State Pension age Tax Credit claimants
Protected Mixed Age Couples
Tax Credit Closure Notice
Transitional Additional Amount
Migration Notice
Age Waiver
UC or PC?
Excluded from Benefit Cap
What happens to the Tax Credits
Affected by the Benefit Cap on UC?
Useful Resources
Definitions
Manual Calculation Sheets
Letters / Journal Entries
Summary Sheets / Checklists etc
Articles / Briefings
Leaflets / Booklets
DWP Reports
CPAG Briefings
Frequently Asked Questions
FAQs The Process
FAQs Deadlines
FAQs Enhanced Support Journey
FAQs Transitional Protection
Better off / Worse off on UC?
Better off on UC?
Worse off on UC?
Wrongly Advised to Claim
Who is Being Wrongly Advised to Claim?
Why does it matter?
Ending a Claim
Claiming Compensation
Housing Benefit
Claims & Payments
Claimed Universal Credit?
What happens
Two week HB Run-on
Getting back on HB
Gap between HB and UC?
Who Can Claim
Need to claim UC instead?
Wrongly Advised to Claim UC
Who is being wrongly advised to claim UC?
Move within LA
Tax Credits
Mixed Age Couples
Challenging an ESA found fit decision
Moving into 'Specified Accommodation'
Moving out of 'Specified Accommodation'
Claiming New Style ESA or JSA
Why does it matter?
Ending a UC claim
Claiming Compensation
Age
Prove Identity
Pay 'rent'
Live in property
Not excluded
People from Abroad
Students
On a Passport Benefit
Studying Part Time
Lone Parent
'Disabled' Students
State Pension Age
Non-Advanced Education
Couples
Care Leavers
Taken Advantage
Previously Owner
On Universal Credit
Income/Savings
Appointees
Shared Owner
Specified / Temporary accommodation
When would a move trigger a claim for UC?
Mixed age couples
What is a mixed age couple?
Rules from May 2019
New claim for PC / HB?
Termination of existing PC / HB award
Why did the rules change?
Polygamous marriages
Already on Pension Credit and/or HB?
Protecting MACs already on PC or HB
Mis-advised to claim UC?
Losing couple status
Moving Home
Can get claim for PC or HB backdated
On IR-ESA, IB-JSA or IS?
On C-ESA, CB-JSA?
Working age to Mixed age Couple
Younger member on IR-ESA, IB-JSA or IS?
Older member on IR-ESA, IB-JSA or IS?
Neither on IR-ESA, IB-JSA or IS?
Single to Couple
Responsible for a child?
MACs and SDP Gateway
What if younger member can't claim UC?
Two sets of Housing Benefit Regulations
MACs and the Bedroom Tax
Comparing Pension Credit & Housing Benefit to UC
Pensioner Premium
Worse off examples
Standard Letters
SDP Gateway Condition
How to Claim
Getting it right
On Pension Credit
Log Claim Over Phone
Living in a Hostel?
Joint tenants
Couples
Couples on C-ESA
Providing Evidence
What's Required
Proof of Identity/NIno
Household
Income
Savings
Rent
Child Care Costs
Living in a Hostel?
Problems Providing
is it Reasonable?
Time Limits
Problems Providing
HB Lost it?
From DWP via CIS
Nil Income
Defective Claim?
Adverse Inference
Mental Capacity
Intention to claim
Date Entitlement Starts
Date of Claim
Need backdating?
The Rules
Time Limits
How to Request
Good Cause
What happens next
Refused?
Alternatives
Moving Home
Couples
On a Passport Benefit
Payments
How Quickly
Delays
Payments on Account
Waiting for Tax Credits?
To Landlord
To Claimant
Not as Much as Expected?
HB Stopped
Why Stopped?
Claimed UC?
Single to Couple
Working age to mixed age couple
Passport benefit sanctioned
Passport Benefit Ended
Failed to Provide Info
Failed to Respond to Intervention
Starting work
Non-Dep Deduction Applied
Not Living in Property
Savings Increase over £16,000
Death
EEA National loses R2R
Adverse Inference decision
Re-opening claim
Made claim for UC
Info now provided
Unreasonable request
Interventions
People from Abroad
What info can a landlord get?
Being treated as a couple?
When not a couple
Couples treated as single claimants
Case Law
Recent Queries
Standard Letters
Maximising Award
Rent Issues
Supported Housing
Exempt Accommodation
Definition
Housing Association
Registered Charity
Voluntary Organisation
Non-Metropolitan County Council
DWP Re-Settlement Grant
Disguised Profit
Care, support or supervision
‘Provides’ – the Case Law
Care, Support or Supervision – the Case Law
How is the support paid for?
Intensive Housing Management
Examples
Rent Restrictions
Registered Housing Association
Other landlords
Subsidy Implications
Pre 1996 Rules
Challenging a rent restriction
FAQs
Tool Kit
Specified Accommodation
Definition
Moving in and out of Specified Accommodation
Problems when on UC
What about floating support?
Hostels
Temporary Accommodation
Definition
Moving in and out of Temporary Accommodation
Service Charge Issues
Rent Restrictions
On Universal Credit?
Shared Owners
Liable for rent
Definition of rent
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupying
Moving In
Date HB Starts
HB Prior to Moving In
Vulnerable Tenants
From Hospital or Residential Care
Awaiting Adaptations
Moving Out
HB for Notice Period
Reason for move
More Suitable Accommodation
Moving to Care Home
Staying in Hospital
Going to Prison
Fleeing Violence
Getting it paid
Claiming UC?
Former Tenant Arrears
Two Homes
Temporary Absence
Intention to Return
Length of Absence
'Live' HB Claim
Reason for Absence
Prison/Remand
On Remand
Sentenced
Length of sentence
Bail & Bail Hostels
Temporary Release
Sent to hospital instead of prison
Rehab
Hospital/Medical Care
Care Home
Fleeing Violence
Going Abroad
Students
Other Absences
HB Stopped?
Overpayments
Decants
Two Homes
Fleeing Violence
Moving Home
Large Families
Student Couples
How Much
On or claiming UC
Contrived tenancy
Case Law
Recent Queries
Standard Letters
How Much
How Calculated
The 5 Steps
Rent and Maximum HB
Maximum HB Social Housing
Service Charges
What's Eligible?
What's Not?
Intensive Housing Management
Excessive Charges
Water
Fuel
Gardening
Garages etc
Stair Lifts etc
Meals
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
Student Non-Dep
Away From Home?
How Much is Deducted?
Excluded
Sanctuary Scheme
Protected
Protection on Death
13 Week Protection
Minimising Impact
When to Challenge
Size of Room
Use of Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
Human Rights
Background
Decisions already made
What grounds
Student Non-Dep
1996 Rules
How to Challenge
Case Law
Moving to UC?
Non-Dependant Deductions
What are they?
How Much
Amounts
Tenant Disabled?
For Joint Tenants
Couple Non-deps
Working Non-Dep
Non-Dep on ESA
Non-Dep on JSA
Non-Dep on UC
Non-Dep no income
Non-Dep Student
Non-Dep Armed Forces
Elderly Non-Dep
Temporary Stay
Temporary Absences
When no deduction
Minimising Deduction
Temporary Stay
Two Homes
Temporary Absences
Elderly Non-dep
Elderly Claimant
Claimant/Partner Disabled?
Non-Dep Working
'Taking Advantage'
Change in Circumstances
Turning 18/25
Moving In/Out
Starting/Finishing Work
Off Work Sick?
JSA/ESA/UC Sanction
In Hospital
Prison/Remand
Highest deduction taken
Non-Dep or Lodger?
Can a DHP Help?
Joint Tenants
Rent Free Weeks
Tenant Incentive Scheme
Lodgers
Rent Restrictions
Exempt Accommodation
Rivendell case
Supported Housing
Maximum HB Private Rented
Local Housing Allowance
How It Works
Who's Affected?
Who's Protected?
Who Needs a Bedroom?
Shared Accommodation Rate
How Much Deducted
How Paid
Difficulties Paying
Unlikely to Pay
Non-Dependant Deductions
Applicable Amount
How it works
Amounts
Personal Allowance
Child Allowance
Two Child Limit
How it works
Link with CTC
Link with CTC problems
Exceptions
Multiple Births
Adoption
Non-Parental Caring
Non-Consensual Sex
Order of Children
FAQs
Examples
Action Points
Family Premium
Disabled Child Premium
Disability Premium
Work Related Activity Component
Support Component
Enhanced Disability Premium
Severe Disability Premium
Carers Premium
Missing a Premium?
Income
How it Works
Whose Income Counts?
Earnings
Getting UC and working?
What Counts?
Expenses
Overtime
Fluctuating Earnings
Arrears of Earnings
Finishing Work
Permitted Earnings
Earnings Disregards
Child Care Costs
LA RTI
Self-employed Earnings
Benefit Income
On Pension Credit
Guarantee Pension Credit
Savings Pension Credit
Tax Credits
New claim for TC
Change in TC award
Payment Periods
Arrears of Tax Credits
TC Reduced due to overpayment
Two Child Limit
Finishing work
Other Income
Nil Income
Notional Income
Student Income
Savings / Capital
How It Works
What Counts as Capital?
What's Disregarded?
Personal Injury Payments
Property
Pension Pots
Spent/ Given Away
Notional
Trusts
Benefit Cap
How It Works
Who's Excluded
Guardians
Supported Housing
How Much Deducted
Changes in Circumstances
Minimising Impact
On UC?
Legal Challenges
Maximising Award
Case Law
Recent Queries
Useful Resources
Summary /Information Sheets
Flowcharts
Standard Letters
Calculating HB
Changes in Circs
What happens - procedure?
Closed Period Supersession
Award of 'Qualifying Benefit'
Time Limits
Informing HB Office
Claimant Duty
Landlord Duty
How to Notify
On Pension Credit
Fraud
HB Suspended
What's Changed?
Moving Home
Moving onto Universal Credit
Changes in Income
Starting / Ending Work
Extended Payment / Run-On
Household Changes
New Baby/Child
Key Birthdays
Comings and Goings
Death
Going Abroad
Rent Changes
Temporary absences
Case Law
Recent Queries
Standard Letters
Overpayments
Reducing Impact on Rent Account
Claimed UC?
Is it an Overpayment?
Why Overpaid?
Change in Circs
Death
Moving Home
Errors in Rent
Tax Credits
Payments on Account
Official Error
Multiple Causes
How Much?
Correct Dates?
Underlying Entitlement
Moving Home
Diminishing Capital
Civil Penalty
Fraud Penalty
Is it Recoverable?
Who caused it?
Official Error
Landlords Must Pay
'Old' Overpayments
Discretion Not to Recover
Notification Issues
Recovered From?
The Claimant
The Claimant's Partner
The Landlord
When?
Before You Repay
Repayment Agreement
Tenancy Termination
Abandonment
Errors in Rent
Changed Target?
Is it Rent Arrears?
How Can it be Recovered?
From Claimant
On-going HB Award
Arrears of HB Due
Claimant's Partner
Other Methods
Bankrupt or DRO
RSL / Private landlord
Invoice
Blameless Tenant
Council / ALMO Landlord
Moving Home
Notification
Who to Notify
What to Include
Inadequate Notification
When Should Recovery Start
Challenging Decisions
By Landlord
Right of Appeal?
What to Challenge?
Former Tenant
By Claimant
Time Limits
General Decisions
Fraud
Case Law
Recent Queries
Standard Letters
Challenging Decisions
Who can challenge?
What to Challenge?
Challenging General Issues
Negotiate Instead
How to Challenge?
In Writing
Statement of Reasons
Burden of Proof
Using Case Law
No Decision Yet?
Revisions
Appeals
Official Errors
Time Limits
Judicial Review
Law and Guidance
Case Law
Claims and Payments
Exempt Accommodation
Rent Issues
How Much
General
Bedroom Tax
Local Housing Allowance
Rent Restrictions 'Old'
Service Charges
Household
Non-Dependants
Family Members
Applicable Amount
Income
Savings
Change in Circs
Overpayments
HB Stopped
Challenging HB
People From Abroad
Other Rent Issues
Regulations
Working Age Regulations
Pension Age Regulations
HB Circulars
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
Older
HB Guidance
Standard Letters
People from Abroad
The Tests
NI number test
Habitual Residence Test
British Citizens
EEA Nationals
Other Nationals
Actual Habitual Residence
Immigration Status Test
British Citizens
Who is a British Citizen?
Returning British Citizens
Becoming a British Citizen
Irish Citizens
EEA Nationals
Which are the EEA countries?
What to Ask
Who can claim?
Settled Status
Pre-Settled Status
Right to Reside
Permanent residence
5 Year Rule
Retired
Long Term Sick
Via Family Member
Worker status
Employed
Self Employed
Genuine & Effective
Retained Worker Status
Becoming Unemployed
Pregnancy Related Illness & Maternity
Temporarily incapable of work
Long Term Sick
Temporarily Sick
Derivative Rights
Child/Young Person in Education
Primary Carer of Child in Education
Family Members
Which Rights can be 'piggybacked'
Who is a Family Member?
'Direct Family Member'
'Extended Family Member'
'Joining Family Members'
Dependency
Difficulty getting evidence
How a change can affect entitlement
Divorced/ Separated
Death of EEA National
EEA National Leaves UK
EEA National loses qualifying Right to Reside
Student
Self sufficient
A2, A8 and Croatian Nationals
Residence Permits
No Right to Reside
Indefinite Leave to Remain
Who can't claim?
Points Based Immigration Scheme
No Recourse to Public Funds
EU Settlement Scheme
Time Limits
Family members
Who is a Family member
What if..?
Action Plan
Derivative Rights
What does 'Continuously resident' mean?
How to apply?
What help is available?
What evidence is needed?
Proof of Settled / Pre-Settled status
Who could be refused?
Applying as a family member?
Refused Settled Status?
No EUSS status?
Pending Application
Late Application
Not yet applied
Joining family member
Application refused
Risk areas
EEA Help Pack
Definitions
Standard Letters
Other Nationals
Brexit
Who can claim?
Leave to Remain
Refugees
Ukrainians
Sudan Conflict
Other Types of Leave
Commonwealth
Domestic Violence
Family Member of EEA
Israel Hamas Conflict
Who can't claim?
Immigration Status Test
No Leave to Remain
Asylum Seeker
Limited Leave to Remain
No Recourse to Public Funds
Sponsorship
Issues for Couples
Residence Documents
Definitions
Dual Nationality
Couples
Claiming HB
Refused HB?
Law & Guidance
Orgs that can help
Pension Credit
Claims and Payments
Who can claim?
Mixed Age Couples
Guarantee Credit
Savings Credit
How To Claim
Backdating
Delays
Payments
How Much
Guarantee Credit
Savings Credit
The Appropriate Amount
The Standard Amount
Carer Addition
Child Additions
The Severe Disability Addition
Housing Costs Addition
Transitional Additional Amount
Income
Notional Income
Savings/Capital
Notional Capital
Pension Flexibilities
Situation
Working
In hospital
In a Care Home
In Prison
Homeless
Abroad
Changes Ahead
End to Tax Credits
Tax Credit Closure Notice
What's happening?
Protected Mixed Age Couples
Resources
Pension Credit age
Help with Rent
Winter Fuel Payments
Useful Tools
Other Benefits
Benefit Finder
Legacy Benefits
Child Tax Credit
Housing Benefit
Income-Based Jobseekers Allowance
Income-Related Employment & Support Allowance
Who can claim?
How to Claim
How Much?
Awards and Reviews
Keeping a claim going
Limited Capability
ESA50 Form
The Medical Review
WRAG v Support
Substantial Risk
Assessment Criteria
WRAG Criteria
Support Criteria
Terminal Illness
Working and ESA
Prisoners and ESA
Students and ESA
Sanctions
Sanctionable Offences
Sanctionable Period
How Much
Hardship Payments
Challenging Decision
Good Cause
Safeguarding procedure
Challenging Decisions
How to Challenge
Found Fit for Work
Failure to return/attend
WRAG vs Support
Sanctions
Case Law
Physical
Mental/Cognitive
Substantial Risk
General Issues
Income whilst challenging
If Found Fit
Failure to Attend/Return
Sanctions
Need to claim UC?
And Other Benefits
Help Pack / Letters
Income Support
Working Tax Credit
Severe Disability Premium
Sickness & Disability
Adult Disability Payment (Scotland)
Armed Forces Compensation Scheme
Armed Forces Independence Payment
Attendance Allowance
Carers Allowance
Carer Support Payment (Scotland)
Child Disability Payment (Scotland)
Constant Attendance Allowance
'Credits Only' for LCW
DLA - adult
DLA - child
Industrial Injuries Disablement Benefit
New-Style ESA
Who can claim?
How to Claim
Health and Work Conversations
Limited Capability
ESA50 Form
The Medical
WRAG v Support
Substantial Risk
Assessment Criteria
WRAG Criteria
Support Criteria
Terminal Illness
Awards and Reviews
Time limited
How Much?
Repeat Claims
Need to claim a top-up?
Working and ESA
Prisoners and ESA
ESA Sanctions
Sanctionable Offences
Sanctionable Period
How Much
Challenging Decision
Good Cause
Safeguarding procedure
Challenging Decisions
How to Challenge
Found Fit for Work
Failure to return/attend
WRAG vs Support
Income whilst challenging
If Found Fit
Failure to Attend/Return
Help Pack / Letters
'Old Style' Contributory ESA
Who can claim?
How to Claim
How Much?
Need a top-up?
Income-Related ESA
Universal Credit
NI Conditions
Prisoners and C-ESA
Transferred from IB or SDA
Previously on IB?
Difference between old-style and new-style ESA
And Other Benefits
Universal Credit
Housing Benefit
Working Tax Credit
Personal Independence Payment
Pension Age Disability Payment (Scotland)
Personal Independence Payment
Who Can Claim
Age
Backwards and Forwards Test
Residence and Presence
The Disability Tests
Overlapping Benefits
The Disability Tests
Main Principles
Daily Living Component
Preparing food
Taking nutrition
Managing Therapy
Washing and bathing
Managing toilet needs or incontinence
Dressing and undressing
Communicating verbally
Reading and understanding signs, symbols and words
Engaging with other people face to face
Making budgeting decisions
Mobility Component
Planning and following journeys
Moving around
Reliability
Fluctuating Conditions
Terminally Ill
The Medical
Procedural issues
How To Claim
Step 1: Starting the claim
Step 2: The Form
Step 3: The Medical
Step 4: The Decision
How Much
Award Periods & Reviews
Changes in Circumstances
Condition Worsens
Condition Improves
Going into Hospital
Going into a Care Home
Going into Prison
Going Abroad
Starting Work
Challenging Decisions
Added Extras
Impact On HB
Impact On UC
Other Benefits
Motability Scheme
For Carer
Other
On DLA
Transfer to PIP?
Timetable
Process
Impact
FAQs
PIP Case Law
Help Pack
Before You Start
The Points System
Glossary of Terms
Tips for Form
Sample Answers
Standard Letters
Short-term Assistance
Statutory Sick pay
Young Carer Grant (Scotland)
War Disablement Pension
Other Main Benefits
Bereavement Benefits
Bereavement Support Payment
Widowed Parents Allowance
Retrospective Claims
Retrospective Claims for WPA
Retrospective Claims for BSP
Child Related Benefits
Child Benefit
Guardians Allowance
Maternity / Paternity / Adoption Pay
Scottish Child Payment
Special Guardianship Allowance
Statutory Parental Bereavement Pay
Council Tax Support/Reduction
England & Wales
Scotland
New-Style Jobseekers Allowance
Pension Credit
State Retirement Pension
JSA Sanctions
Preventions Checklist
Claimant Commitment
What is it?
What's Required
Ensuring its Realistic
'Find a Job'
Temporary Situation
Sanctionable Offences
Good Reason
How Much?
Sanction Periods
16 & 17 Year Olds
DWP Responsibilities
Notifications
Safeguarding
Hardship Payments
Challenging Sanctions
How to Challenge
Good Reason
Case Law
Impact on HB
Standard Letters
Universal Credit
Extra Help
Benefit Delays
Cost of Living
Cost of Living Payments
Council Tax Bills
Discretionary Housing Payments
England & Wales Rules
Claims
Who can claim?
Problem areas
UC HCE = full rent
APA Managed Payment & Benefit Cap
DLA / PIP / ADP as income
Who can't claim?
How to claim
What for?
Rent Shortfall
On UC and struggling financially
Moving home
Rent in Advance, Deposits and Removals
Two homes
Uninhabitable
Absence from home
Specified / Temporary Accommodation
Notice Period
Bedroom Tax
Benefit Cap
Rent arrears
Significantly adapted properties
Not eligible to housing costs prior to moving in
On HB
On UC
Priority groups
What can't they cover?
How much?
On HB
On UC
DHP calculated as weekly (periodic) sum
DHP calculated as lump sum
DHP pot
Payments
Length of award
Do rent in advance / deposits have to be paid back?
Changes in circumstances
Overpayments
Challenging Decisions
Good practice
Each case on own merit
Publicising
Managing budget
Working with other local authorities
Scotland Rules
What can be covered?
What can't be covered?
How to apply
Northern Ireland Rules
When a claimant is in receipt of HB
When a claimant is in receipt of UC
How to renew a DHP application
When the claimant disagrees with the decision
When the claimants circumstances change
Standard Letters
Flexible Support Fund
Local Welfare Schemes
Help for Homeowners
Universal Credit SMI
Who can get help
What Help Is Given?
Which Loans Count?
How Much help?
Standard Interest
Service Charges
Shared-Ownership
From When?
How to get it
How Long For?
Paying back the loan
Legacy Benefit SMI
Main Principles
Who cannot get help
Who can get help
Occupy the Home
Liable for Housing Costs
Which Benefits can Help?
How Much Help
Service & Other Charges
Service Charges
Repairs and Improvements
Support Related Charges
Qualifying Loans
Upper Ceiling
Interest Rate
Non-Dependants
Waiting Period
Does it have to be repaid?
Shared Equity / Ownership
Mortgage Interest Run-on
Claiming help
Case law and Guidance
Help when studying
Household Support Fund
Reducing Outgoings
Charitable Help
Child Care
Computer/ Internet Access
Council Tax
Entertainment
Food
Foodbanks
Healthy Start Vouchers / Best Start Foods schemes
Free School Meals
Recipes on a budget
Furniture and Household Goods
Gas/ Electricity
Arrears
Cold Weather Payment
Change Payment Method
Change Supplier
National Concessionary Fuel Scheme
Tips For Using Less
Warm Home Discount
Winter Fuel Payment
Help with fuel in Scotland
Refunds for using medical equipment
Health Costs
Pregnancy
Tax
Telephone
Travel
TV Licence
Water
Arrears
Water Sure Scheme
Reducing the bill
Work Search
Flexible Support Fund
Scottish Job Start Payment
Access to Work Fund
Smart Works Scheme
Social Fund
Funerals
Common Rules
Immigration & Residency
Immigration Conditions
The Basics
Recourse to Public Funds
British/Irish Citizens
EEA Nationals
Non-EEA Nationals
Commonwealth Nationals
Special types of leave
Refugees
Ukrainians
Afghan Nationals
Domestic violence
Couples
EU Settlement Scheme
Who is eligible
How to apply
Family Members
Settled Status
Pre-Settled Status
Pending EUSS Application
No EUSS status
Residency Conditions
Habitually resident in fact
Returning British citizens
Right to reside
Free movement right to reside
Workers
Self Employed
Retaining Worker Status
Self Sufficient
Students
Derivative Rights
Permanent Residence
Jobseekers
'Piggybacking' Family Members
Family Members Special Rules
Joining Family Members
No Right to Reside & Destitute
National Insurance Conditions
Organisations to help
Situation
Prison / Remand
What counts as being in prison / remand?
Claimant
Claimant's partner
Claimant's child
Going into Hospital
Claimant
Claimant's Partner
Claimant's Child
Person the claimant is caring for
FAQs
Going into a care home
Claimant
Claimant's Partner
Claimant's Child
Person the claimant is caring for
Death
Claimant's Partner
Claimant's Child
Person the claimant is caring for
Outstanding benefit issues?
Child taken into care
Looking after another person's child
Shared Lives
Safeguarding
On PIP
On ESA, IS or JSA
Migrating onto Universal Credit
On Universal Credit
What should the DWP do if the claimant is at risk?
Appointeeship
Ukrainian sponsor
Mixed Age Couples
The Basics
What is a Mixed Age Couple
What's the issue?
Two set of HB Regs
Polygamous marriages
MACs and the SDP Gateway
'Protected' Mixed Age Couples
Which MACs are 'protected'?
Having a change in circumstances
Moving Home
Taking responsibility for a child
Separation / loss of couple status
When is this 'protected' status lost?
Received a Migration Notice?
Getting IR-ESA or IS
Having a change in circumstances
Moving Home
Found fit for work
Taking responsibility for a child
Separation
Pensioner Premium
Moving onto UC?
Getting old-style C-ESA
Getting just HB
Getting Pension Credit
Getting Universal Credit
Becoming a Mixed Age Couple
Ageing into a MAC
Coupling into a MAC
Which benefits can a Mixed Age Couple claim?
Which MACs can claim Pension Credit?
Which MACs can claim Housing Benefit?
Which MACs have to claim UC?
What if younger member can't claim UC?
Comparing Pension Credit & Housing Benefit to UC
Useful Resources
Letters / Journal Entries
Flowcharts / Summary Sheets / Checklists
Useful Tools
Calculators
Universal Credit
Housing Benefit
Pension Credit Primer
MM Transitional Element Calculator
TE Erosion Calculator
Max Earnings for UC
Missing APA MP Predictor
Manual Calculation Sheets
Have You Seen?
Recent Queries
Frequently Asked Questions
Universal Credit
Claims
Payments / Overpayments
Housing Costs
How Much
Changes in Circumstances
Limited Capability for Work
Working
Challenging Decisions
Other
Mixed Age Couples
Housing Benefit
Claims
How Much
Payments / Overpayments
Changes in Circs
Supported / Temporary Housing
Other
Employment & Support Allowance
Personal Independence Payment
Other Issues
Summary Sheets
Universal Credit
Housing Benefit
Employment and Support Allowance
Personal Independence Payment
Pension Credit
Attendance Allowance
Other
Leaflets / Booklets
UC Booklet
Guide to Calculating UC
Guide to Managed Migration Booklet
Managed Migration Booklet for Tax Credit only claimants
Benefit Cap Leaflet
Lodger Leaflet
Overdrawn? leaflet
PIP take up leaflet
Briefings
Our FOIs
Claims
Payments
Housing Costs
How Much
Changes in Circumstances
Conditionality and Sanctions
Working
Challenging Decisions
Communication
UC Other
Other
Our Videos
UC Managed Migration
UC Overview
UC as a smoothie
Monthly Assessment Periods
Making a claim for UC
Leaving your Work Coach a message
Checking that the Max UC is correct
How changes affect a UC award
Surplus Earnings
Bereavement Benefits
Housing Systems: Benefits of our Services
Housing Systems: Our E-Learning
Housing Systems: Our Escape Room
Guide to the website
Standard Letters
Universal Credit
Housing Benefit
Employment & Support Allowance
Discretionary Housing Payments
JSA Sanctions
Reference Tools
Benefit Rates
Benefit Rates Pocket Guide
Benefit Rates Poster
Law and Guidance
ESA Help Pack
Mapping Tools
Need2ClaimUC?
Students and UC
EEA Nationals and UC
Pension Credit Primer
Better off on UC? Tool for Advisers
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UC Pages
Training & Events
What we offer
What we offer
Our Trainers
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CPD
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10 reasons....
10 principles
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Training Calendar
CONFERENCE: Managed Migration Update
WEBINAR: Becoming a Mixed Aged Couple
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Calculating UC Escape Room
How it works
The Escape Room
Booking
Guides
Booking
Open Online Courses
Webinars
Becoming a Mixed Age Couple
UC Caselaw Update
Spotlight on the Severe Disability Premium
Missing Out: Pension Credit
Managed Migration Update
Goodbye IS, Hello UC
Transitional SDP Element Update
NI Credits for LCW and UC
The Transitional Element for Tax Credit-only Claimants
HB Overpayments
Working age to Pension age
Conferences
Conference Feb 2025
Conference July 2024
Conference Feb 2024
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Our E-Learning Courses
Open Access: Winter Fuel Payments
Winter Fuel Payments - take the course
What's new?
Coming Soon
E-Learning Demos
UC The Basics - demo
HCE How Much - demo
How to buy our E-Learning courses
What do the different levels mean?
In-house Training
Who for?
Income/Rents Team
Support Workers
Welfare Benefits Adviser
Lettings Team
Customer Services
Older People Services
Universal Credit
UC - The Basics
Universal Credit - How Much?
UC Problem Areas and How to Resolve Them
UC for Income Teams
UC Housing Costs: Problem Areas
UC The Missing Payments
Universal Credit for Lettings
UC & Affordability Checks
Universal Credit for Customer Services
UC and Sheltered Housing
Calculating Universal Credit
Maximising UC award
Extra Help for UC Claimants
Universal Credit for Workers
UC Conditionality and Sanctions
UC and Limited Capability for Work
UC for those with complex needs
Challenging UC Decisions
UC Managed Migration
UC For Better or For Worse
Making the most of the Transitional SDP Element
UC LCW Problem Areas
UC & Supported Housing
Students and UC
Universal Credit & EEA Nationals
EEA Nationals and UC - for Income Teams
Challenging Sanctions
Lost Job?
Managed Migration
Housing Benefit
Calculating HB
Introduction to HB
Reducing arrears through HB
HB Overpayments
HB for Older People
Disability Benefits
Disability Benefits Overview
ESA Overview
PIP Overview
Attendance Allowance
DLA for Children
Completing the WCA questionnaire
Maximising Income through Disability Benefits
PIP: Getting the right result
ESA Problems and Solutions
Appealing Work Capability (ESA & UC) and PIP decisions
Older People
Benefits for Older People
Pension Credit Overview
Mixed Age Couples
Advanced Mixed Age Couples
General
Intro to Welfare Benefits
Benefit Essentials when Moving Home
Welfare Benefit Update
Be Prepared: Current & Future Hot Topics
Mapping Tools
Mapping Tools
Useful Tools
/
Mapping Tools
Calculators
Universal Credit
Housing Benefit
Pension Credit Primer
MM Transitional Element Calculator
TE Erosion Calculator
Max Earnings for UC
Missing APA MP Predictor
Manual Calculation Sheets
Have You Seen?
Recent Queries
Frequently Asked Questions
Universal Credit
Claims
Payments / Overpayments
Housing Costs
How Much
Changes in Circumstances
Limited Capability for Work
Working
Challenging Decisions
Other
Mixed Age Couples
Housing Benefit
Claims
How Much
Payments / Overpayments
Changes in Circs
Supported / Temporary Housing
Other
Employment & Support Allowance
Personal Independence Payment
Other Issues
Summary Sheets
Universal Credit
Housing Benefit
Employment and Support Allowance
Personal Independence Payment
Pension Credit
Attendance Allowance
Other
Leaflets / Booklets
UC Booklet
Guide to Calculating UC
Guide to Managed Migration Booklet
Managed Migration Booklet for Tax Credit only claimants
Benefit Cap Leaflet
Lodger Leaflet
Overdrawn? leaflet
PIP take up leaflet
Briefings
Our FOIs
Claims
Payments
Housing Costs
How Much
Changes in Circumstances
Conditionality and Sanctions
Working
Challenging Decisions
Communication
UC Other
Other
Our Videos
UC Managed Migration
UC Overview
UC as a smoothie
Monthly Assessment Periods
Making a claim for UC
Leaving your Work Coach a message
Checking that the Max UC is correct
How changes affect a UC award
Surplus Earnings
Bereavement Benefits
Housing Systems: Benefits of our Services
Housing Systems: Our E-Learning
Housing Systems: Our Escape Room
Guide to the website
Standard Letters
Universal Credit
Housing Benefit
Employment & Support Allowance
Discretionary Housing Payments
JSA Sanctions
Reference Tools
Benefit Rates
Benefit Rates Pocket Guide
Benefit Rates Poster
Law and Guidance
ESA Help Pack
Mapping Tools
Need2ClaimUC?
Students and UC
EEA Nationals and UC
Pension Credit Primer
Better off on UC? Tool for Advisers
UC Pages
UC Pages
Mapping Tools
Click on the pictures below to use one of our Mapping Tools......