Training
This course is for anyone working with Universal Credit claimants with complex needs.
AIMS:
This training examines how UC can work for those with complex needs. Looking at- telephone claims, pinned notes, how much, conditionality, and minimising problems, together with hints and tips for ensuring the DWP recognises 'complex needs' status.
OBJECTIVES:
LEVEL:
Intermediate
HOW IS THE COURSE DELIVERED?
This course can be delivered online, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.
HOW MUCH:
We advise that this course be delivered over a minimum of 6 hours either as:
Click here for more information on pricing.
AFTER THE COURSE:
Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.
IF BOOKING TO BE DELIVERED ONLINE:
We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.
IF BOOKING FACE TO FACE:
We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.
Disability Benefits Overview
UC: LCW Problem Areas