Housing Systems:
Combating poverty and sustaining tenancies.
Search
Free Trial
Login
Menu
Home
About Us
What we offer
Meet the Team
Our Values
Mission & Vision
Testimonials
Query Service
Contact Us
Pricing
Try Us for Free
Contact Us
News
News Headlines
Newsletters
Briefings & Articles
Benefit Changes Timetable
Changes Timetable
April 2026/27 Uprating
End of IS, IB-JSA, IR-ESA and working age HB
Lifting of the Two Child Limit
UC LCWRA Element
Discretionary Housing Payments
State Pension age
UC and free school meals
New HB earnings disregards
HB for State Pension age claimants
UC Childcare Costs Changes
HB for Supported Housing
Universal Credit
How it Works
Introduction
Monthly Assessment Periods
Transitional Protection
Conditionality
Sanctions
Communication
Passport Benefits
Problem Areas
Standard Letters
Terminology
Claims and Payments
Basic Conditions
Managed Migration
Is a new claim needed?
How to Claim
Date of Claim
New claim failed?
Entitlement only with LCW/LCWRA?
Advance Payments
How Paid?
Alternative Payment Arrangements
Keeping an award going
Deductions
Overpayments
Reviews
Payments - Problem Areas
Standard Letters
How Much
Lifting of the Two Child Limit
Key Facts
How Calculated
Elements/Needs
Income
Savings/Capital
Benefit Cap
Sanctions
Deductions
Maximising
Standard Letters
Housing Costs
Problem Areas
The Landlord Portal
Who cannot get help
What's Covered
Supported Housing
Absent joint tenants
Liability
Occupation
How Much?
Homeowners / Shared Ownership
Discretionary Housing Payments
Council Tax Support
Standard Letters
Limited Capability for Work
April 2026 LCWRA Changes
IR-ESA to UC
What is LCW / LCWRA
Who has LCW / LCWRA
Getting LCW / LCWRA - The Process
Who Can/ Can't Have a Work Capability Assessment
The medical assessment
Assessment Criteria
Given a WCA decision
Review Assessment
Changes in Circumstances
Future Changes?
Useful Resources
Changes in Circs
Notification
Providing Supportive Evidence
Impact on UC award
Impact on Transitional Protection
Key age changes
Household Changes
Health Related Changes
Caring Responsibilities
Temporary Absences
Housing Related Changes
Work / Childcare Changes
Changes in unearned income / savings
Change in law
Standard Letters
Challenging Decisions
Who can challenge
How to challenge
Time Limits
Appeals
Complaints
Maladministration
Human Rights
Judicial Review
Law and Guidance
Situation
Moved from legacy benefits
Sick / Disability
Complex Needs
Jobseekers
In work
Self-Employed
Carers
Families
Couples
Mixed Age couples
Young People
Students
On Contributory Benefits?
In Prison/Remand
Homeless / rough sleepers
Housing Benefit
Claims & Payments
Who Can Claim
Immigration and Residence Rules
How to Claim
Two sets of Regulations
Date Entitlement Starts
Payments
HB Stopped
Interventions
What info can a landlord get?
Being treated as a couple?
Case Law
Standard Letters
Maximising Award
Rent Issues
Supported Housing
Shared Owners
Liable for 'rent'
Occupying
Two Homes
Contrived tenancy
Case Law
Standard Letters
How Much
How Calculated
On Universal Credit
The 5 Steps
Rent and Maximum HB
Applicable Amount
Income
Savings / Capital
Maximising Award
Case Law
Standard Letters
Benefit Cap
Changes in Circs
What happens - procedure?
Closed Period Supersession
Award of 'Qualifying Benefit'
Time Limits
Informing HB Office
HB Suspended
What's Changed?
Case Law
Standard Letters
Overpayments
Reducing Impact on Rent Account
Claimed UC?
Is it an Overpayment?
Why Overpaid?
How Much?
Is it Recoverable?
Recovered From?
How Can it be Recovered?
Notification
When Should Recovery Start
Challenging Decisions
Fraud
Case Law
Standard Letters
Challenging Decisions
Who can challenge?
What to Challenge?
How to Challenge?
Revisions
Appeals
Official Errors
Time Limits
Judicial Review
Law and Guidance
Standard Letters
Legacy
Wrongly Advised to Claim UC
When would a move trigger a claim for UC?
Tax Credit Issues
Moved from HB to UC
HB Stopped
Benefit Cap
Pension Credit
Claims and Payments
What is Pension Credit?
Who can claim?
Immigration and Residence Rules
Mixed Age Couples
How To Claim
Delays
Payments
Overpayments
Passported Benefits
How Much
Guarantee Credit
Savings Credit
The Appropriate Amount
Income
Notional Income
Savings/Capital
Notional Capital
Pension Flexibilities
Situation
Working
In hospital
In a Care Home
In Prison
Homeless
Abroad
Changes Current and Future
Pension Credit age
Help with Rent
Other Benefits
Benefit Finder
Legacy Benefits
Child Tax Credit
Housing Benefit
Income-Based Jobseekers Allowance
Income-Related Employment & Support Allowance
Income Support
Working Tax Credit
Severe Disability Premium
Sickness & Disability
Adult Disability Payment (Scotland)
Armed Forces Compensation Scheme
Armed Forces Independence Payment
Attendance Allowance
Carers Allowance
Carer Support Payment (Scotland)
Child Disability Payment (Scotland)
Constant Attendance Allowance
'Credits Only' for LCW
DLA - adult
DLA - child
Industrial Injuries Disablement Benefit
New-Style ESA
'Old Style' Contributory ESA
Pension Age Disability Payment (Scotland)
Personal Independence Payment
Scottish Adult DLA
Short-term Assistance
Statutory Sick pay
Young Carer Grant (Scotland)
War Disablement Pension
Other Main Benefits
Bereavement Benefits
Child Related Benefits
Council Tax Support/Reduction
New-Style Jobseekers Allowance
Pension Credit
State Retirement Pension
Universal Credit
Extra Help
Blue Badge
Council Tax Bills
Discretionary Housing Payments
Flexible Support Fund
Gas/Electricity
Local Welfare Schemes
Health Costs
Help for Homeowners
Help for families
Social Fund
Common Rules
Immigration & Residency
Immigration Conditions
Residency Conditions
National Insurance Conditions
Organisations to help
Situation
Prison / Remand
Going into Hospital
Going into a care home
Death
Child taken into care
Looking after another person's child
Shared Lives
Safeguarding
Ukrainian sponsor
Mixed Age Couples
The Basics
'Protected' Mixed Age Couples
Getting just HB
Getting Pension Credit
Getting Universal Credit
Becoming a Mixed Age Couple
Which benefits can a Mixed Age Couple claim?
Useful Resources
Useful Tools
Calculators
UC: Impact of April Changes
Universal Credit
Housing Benefit
Pension Credit Primer
MM Transitional Element Calculator
TE Erosion Calculator
Max Earnings for UC
Missing APA MP Predictor
Manual Calculation Sheets
Have You Seen?
Summary Sheets
Our Leafets/Booklets
Briefings
Our FOIs
Standard Letters
Universal Credit
Housing Benefit
Employment & Support Allowance
Discretionary Housing Payments
JSA Sanctions
Reference Tools
Benefit Rates
Law and Guidance
ESA Help Pack
Mapping Tools
Need2ClaimUC?
Students and UC
EEA Nationals and UC
Pension Credit Primer
Better off on UC? Tool for Advisers
UC Pages
UC Pages
Training & Events
What we offer
What we offer
Our Trainers
Pricing
CPD
Guides
Training Blogs
Terms
Escape Rooms
What's on
Training Calendar
UC Question Time
Making the most of ucnotes
Get booked on
Open Online Courses
Challenging UC Decisions
Universal Credit for Income Teams
Get booked on
Webinars
Severe Conditions Criteria
UC - Caselaw Update
Get booked on
Conferences
Deep dive into the UC Housing Costs Element
Friday Fun Quiz
Monthly Friday Fun Quiz
Get booked on
E-Learning
Our E-Learning Courses
Open Access: Successful Legacy Appeals Compensation Scheme
Access E-Learning Here
How to buy our E-Learning courses
Pay as you go e-learning courses
What's new?
Coming Soon
What do the different levels mean?
In-house Training
Welfare Benefit Update & Review
Who for?
Universal Credit
Housing Benefit
Disability Benefits
Older People
General
Home
About Us
What we offer
Meet the Team
Our Values
Mission & Vision
Testimonials
Query Service
Contact Us
Pricing
Try Us for Free
Contact Us
News
News Headlines
Newsletters
Briefings & Articles
Benefit Changes Timetable
Changes Timetable
April 2026/27 Uprating
End of IS, IB-JSA, IR-ESA and working age HB
Lifting of the Two Child Limit
UC LCWRA Element
Discretionary Housing Payments
State Pension age
UC and free school meals
New HB earnings disregards
HB for State Pension age claimants
UC Childcare Costs Changes
HB for Supported Housing
Universal Credit
How it Works
Introduction
Monthly Assessment Periods
Transitional Protection
Conditionality
Key Facts
Claimant Commitment
Reducing what's required
When not required
reviewing a claimant commitment
Conditionality Groups
No Work Requirements
Work Focused Interviews Only
Work Preparation
'Full' Work Search
Special Groups
Too Sick to Work
Carers
Families
Foster Carers
Students
Changes in Circumstances
Workers
Which conditionality group?
Conditionality Earnings Threshold
Administrative Earnings Threshold
What earnings count?
In Work Pilot
Temporary Suspension
Work Focused Interviews
Work Search
Hours Requirement
90 Minutes
Availability Requirement
Limiting the conditions
What counts?
Evidence
'Find a Job'
Standard Letters
Sanctions
Complex Needs?
Levels
How Much
Challenging
Good Reason
Impact on HCE
Hardship Payments
Who can get one?
What is Hardship?
How to Apply?
How Much?
Repaying
Refused?
Communication
Explicit Consent
Helping a claimant
Landlords
Landlord Portal
Housing Queries Routeway
Data Sharing
Apollo List
Useful Telephone numbers
Making a complaint
Who's who at the DWP
Passport Benefits
Free School Meals
FSM England
FSM Wales
FSM Scotland
FSM Northern Ireland
Health Costs
School Clothing Grants
Healthy Start / Best Start Scheme
Social Fund
Watersure
Travel Costs
Legal Aid
Sure Start Maternity Grant
Funeral Payment
Cold Weather Payment
Warm Home Discounts
Problem Areas
Delays submitting claim
No bank account
Limited access to the internet
New claim closed
EEA Nationals
Carers given wrong advice
Disability related problems
Child Element for new baby delays
Housing Costs Element wrong amount
Housing Costs Element not Included
Deductions
Other problems
Standard Letters
Terminology
Claims and Payments
Basic Conditions
Age
16 & 17 Year Olds
Age Waiver
Claimant Commitment
Excluded
Certain 'People from Abroad'
Students
Prisoners/Remand
Care Leavers
Immigration and Residence Rules
The Steps
Couples
Claiming UC
Refused UC?
Not able to claim
Definitions
Income / Savings
National Insurance number
One claim per household
Managed Migration
Migration Notice
What a Migration Notice Looks Like
Cancellations and deferrals
Living in Specified or Temporary Accommodation?
Step by Step Guide
Timetable
Deadline Day
Getting the Deadline Day Extended
What happens to existing benefits?
What a Termination Letter looks like
Final Deadline Day
Making a successful UC claim
Enhanced Support Journey
Important Deadlines
Transitional Protection
What protection is available?
The Transitional Element
Which ESA claimants are worse off on UC?
Extra Protection for Students
Extra Protection for Some Tax Credit Claimants
The importance of the first UC claim
The Transitional SDP Element
Who will not get Transitional Protection
Timing of claim
Smooth move onto UC
Key Messages
Conditionality
LCW / LCWRA Issues
On Contributory ESA
Permitted Earnings?
Complex Needs
'Overlapping' payments
Debts and Deductions
Affected by the Benefit Cap on UC?
Checking the Transitional Element
1st UC claim 'failed'
Failed to claim UC by Final Deadline Day
State Pension age Tax Credit claimants
Useful Resources
Definitions
Manual Calculation Sheets
Letters / Journal Entries
Summary Sheets / Checklists etc
Our Briefings
Our Booklets
DWP Guidance
DWP Reports
CPAG Briefings
Frequently Asked Questions
FAQs The Process
FAQs Deadlines
FAQs Enhanced Support Journey
FAQs Transitional Protection
FAQs Erosion
Is a new claim needed?
How to Claim
Registering an intention to claim
Couples
Online
'Offline' claims
Claiming from hospital
Unable to act for themselves
Appointees
Power of Attorney
Court of Protection
No bank account?
New Claim Interview
Claimant Commitment
What is it?
Does everyone have to have one?
What does it include?
how to accept
Cooling off period
Second opinion
couples
ID Verification
Online Verification
ID interview
Biographical Test
Information & Evidence
What's Needed
National Insurance No
Evidence
Rent Verification
Self-Employed?
Time Limits
Checklists
Help Available
Reasonable adjustments
Help to Claim Service
Home Visits
Personal Budgeting Support
Date of Claim
Advance Claims
When to delay claim
Getting a Claim 'Backdated'
New claim failed?
Failed to meet eligibility criteria
Failed to accept Claimant Commitment
Failed to verify their ID
Failed to attend an initial interview
Failed to provide evidence requested
Income too high
Gap between IR-ESA ending and 2nd UC claim?
Entitlement only with LCW/LCWRA?
Advance Payments
Benefit Transfer Advance
New Claim Advance
Change in Circs Advance
Budgeting Advances
Repayment Cap
Fraudulent Claims
How Paid?
1st Payment
Main Principles
Alternative Payment Arrangements
Needing Support
Twice Monthly
To Landlord
Trusted Partner / Landlord Portal
When can they be made?
How do you apply
When Paid
How Much Should be Paid?
To claimant in error
Arrears Still Increasing
APA Stopped?
Switchback
DHP for Benefit Cap?
Split Payments
Scotland
Northern Ireland
Keeping an award going
The online account
Lost login details?
Change in Circs
Self-Employed?
Reviews
Deductions
What for / Priorities?
How Much
Loss of benefit penalty for benefit fraud
Sanctions
Advance Payments
Child Support Payments
Third Party Deductions
TPDs for Rent/Service Charge Arrears
TPDs for Arrears on Supported Housing
TPDs for Hostel Charges
TPDs for Fuel
TPDs for Council Tax
TPDs for Court Fines
TPDs for Water
Hardship Payments
Civil Penalties
Benefit Overpayments
Last Resort Deductions
Causing Hardship?
Overpayments
Main Principles
From Landlord?
From Claimant?
Fraud Penalty
Civil Penalty
Recoverable?
What should the DWP do?
How Much?
Challenging Decisions
Due to retrospective verification?
Reviews
Targeted Case Reviews
Periodic Redeclaration of Circumstances
Payments - Problem Areas
Delays
Missing payment?
Underpayment?
Stopped?
Suspended
Terminated
Standard Letters
How Much
Lifting of the Two Child Limit
On UC already?
No current entitlement to UC
Key Facts
How Calculated
Elements/Needs
Standard Allowance
Child Element
Definitions
- Child
- Qualifying Young Person
- Responsible
- Normally Living With
Change in Circs
No Child Benefit in payment
Two Child Limit
- Exceptions
Disabled Child Element
Limited Capability for Work/Related Activities Element
Moved on to UC from IR-ESA
On Old Style Contributory ESA
On New-Style ESA?
LCW Element
- LCW: Single claimant
- LCW: Couple claimant
- LCW: Separated Couples
LCWRA Element
- Severe Conditions Criteria
- ‘Terminally ill’, end of life claimants
- Pre-2026 Claimant
+Is it too late?
+Losing 'pre-2026' status
- Couples
When From
Relevant Period
- When does it start & end?
- When doesn't it apply?
- Previously on IR-ESA?
- New claim for NS-ESA?
Treated as having a Limited Capability for Work
LCW
LCWRA
Limited Capability for Work and a Carer?
Housing Costs Element
Carer Element
Child Care Element
The work condition
The childcare costs condition
Acts as a refund
Upfront Costs
Time limit to report
How Much
How changes affect help with childcare
Transitional Element
Transitional SDP Element
- Entitlement Rules
- How Much?
- Examples
- Separating Couples
- Becoming a couple
- Pre Feb 2024 awards
> Back Payments
- Becoming entitled after claiming UC
Managed Migration Transitional Element
- Who's entitled?
- How does it work?
- How Much?
-- Total Legacy Amount
-- Benefit Cap
-- Indicative UC Amount
-- Comparing the TLA with the IUCA
-- Manual Calculation Sheet
-- Still Worse off?
-- What's going wrong?
- Retrospective changes
Erosion
When would it be lost?
Mixed Age Couples
Income
What counts as income
Earnings
- Earnings Limit?
- On an Apprenticeship
- Employed Earnings
-- What Counts?
-- SSP / SMP / SPP / SAP
-- Paid weekly, fortnightly or 4 weekly?
-- Two months wages paid in one MAP
-- Net Earnings
-- Verification/RTI
-- Lump Sum Payments
-- Advance of wages
-- Information for employers
- Self-Employed Earnings
-- Income
-- Expenses
-- Losses
-- Start Up Period
-- Minimum Income Floor
-- Gainfully Self-Employed?
- Monthly Assessments
-- Frequency of wages
Weekly wages
Fortnightly wages
4 weekly wages
Monthly wages
-- Wages paid early
-- Employer reported late
-- Case Law
- Work Allowance
- Fluctuating Earnings
- Starting/Finishing Work
- Surplus Earnings
Who's Affected?
How it works?
Examples
What should a claimant do?
Unearned income
- Benefits
- Retirement Pensions
- Other Unearned Income
Notional Income
Assumed Income from Capital
Whose income counts?
Students
Problem Areas
Savings/Capital
Whose capital counts
Impact on Award
What counts
What's Disregarded
Ownership of capital
Property
Trusts
Valuation
Income that counts as capital
Notional/Deprivation
Transitional Capital Disregard
Benefit Cap
How it works
Cap Limit
Who's Affected
Earnings rule
Grace Period
- Making sure it's applied
- Separating Couples
Claimed UC due to age waiver
Guardians
How calculated
Impact
Minimising Impact
Legal Challenges
Sanctions
Deductions
Maximising
Elements
Housing Costs
Timing
Standard Letters
Housing Costs
Problem Areas
50% Housing Costs
Non-Dep Deduction wrongly taken
No Housing Costs Element in award
Supported Housing
New baby
Service charges
Extra bedroom entitlement
The Landlord Portal
Who cannot get help
What's Covered
Rent
Use and Occupation
Mesne Profits
Caravans, houseboats and tents
Homeowners
Service Charges
Differences to HB
Supported Housing
Specified Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Problems getting help with rent?
Two Homes
What about floating support?
Temporary Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Old rules
Intensive Housing Management
Sheltered Housing
In Rent Arrears?
Absent joint tenants
Impact on UC award
What should the claimant do?
What should the landlord do?
Problem areas
Liability
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupation
Fleeing Violence
In Prison/Remand
In a Bail Hostel
Abroad
Hospital/Respite
Rehab
Decant/Repairs
Other Absence
Two Homes
Moving Home
How Much?
Social Housing
Definition
How Much?
Service Charges
- Category A
- Category B
- Category C
- Category D
- Ineligible Charges
- Intensive Housing Management
- Specialist equipment
- Excessive Charges
- Variable Service Charges
- Sinking Fund
- Problem Areas
- Disputes
Rent Free Weeks
53 week rent year
Bedroom Tax
- How It Works
- How Much is Deducted?
- Excluded
-- Non-couple joint tenants
-- Sanctuary Scheme
- Death
- Minimising Impact
Non-dependant Deductions
Unreasonably high rent
Rent Changes
Private Rented
How Much
LHA Rules
Under 35's
Market Rents
Size Criteria
What is a Bedroom?
Bedroom Allocation
- Couples
- Children
> Disabled Child
> Child lives in more than one household
> Transgender
> Two Child Limit
- Carer
- Foster Carer
- Non-Dependants
> Student Non-Dep
> Armed Forces Non-Dep
- Away From Home?
Problem areas
Case Law
Differences to HB
Non-dependant Deductions
- What are they?
- When is no deduction made?
- How Much?
- Minimising Deductions
- Temporary Stay?
- Non-dep or Lodger?
- Students
- Non-Dep Change in Circs
- Temporary Absences
- Joint Tenants
- Non-Dep Couples
- Paying Board
Lodgers
Joint Tenants
Homeowners / Shared Ownership
Homeowners
Service Charges
Mortgage / Secured Loan
Shared Ownership
Rent
Service Charges
Mortgage / Secured Loan
Discretionary Housing Payments
Council Tax Support
Standard Letters
Limited Capability for Work
April 2026 LCWRA Changes
Pre-2026 Claimants
Expanded definition of 'pre-2026 claimant'
Severe Conditions Criteria
‘Terminally ill’, end of life claimants
When would this protection be lost?
IR-ESA to UC
When should the claimant's ESA Work Capability Status transfer to UC?
- On ESA when claim UC
- NI Credits Only to UC
- IR-ESA ended when older member of couple turned State Pension age
- Gap between IR-ESA ending and UC starting
Missing LCW/RA Element?
Asked to provide fit notes / told must look for work
Challenging 'Found fit' decision
Trigger for WCA?
What is LCW / LCWRA
Who has LCW / LCWRA
Scored enough points / meets descriptor
Treated as having LCW/LCWRA
LCW
LCWRA
The Process
Terminal Illness
On New-Style ESA
Moved from IR-ESA to UC
NI Credits to UC
Reclaiming UC within 6 months
Getting LCW / LCWRA - The Process
Who Can/ Can't Have a Work Capability Assessment
Working?
Previously 'found fit'?
Issues for Mixed Age Couples
The medical assessment
Assessment Criteria
LCW
Scored 15 points or more
- Mobilising
- Standing and Sitting
- Reaching
- Picking Up and Moving or Transferring
- Manual Dexterity
- Making self understood
- Understanding communication
- Navigation and Maintaining Safety
- Evacuation of the bowel / bladder
- Consciousness during waking moments
- Learning Tasks
- Awareness of everyday hazards
- Initiating and completing personal action
- Coping with change
- Getting about
- Coping with social engagement
- Appropriateness of behaviour
Treated as having LCW
Substantial Risk
LCWRA
Meeting one of the LCWRA descriptors
- Mobilising
- Transferring from one seated position to another
- Reaching
- Picking Up and Moving or Transferring
- Manual Dexterity
- Making self understood
- Understanding communication
- Evacuation of the bowel / bladder
- Learning tasks
- Awareness of hazard
- Initiating and completing personal action
- Coping with change
- Coping with social engagement
- Appropriateness of behaviour
- Conveying food / drink to the mouth
- Chewing / swallowing food / drink
Severe Conditions Criteria
Treated as having LCWRA
Substantial Risk
Given a WCA decision
Found to have LCW
Found to have LCWRA
Review Assessment
Changes in Circumstances
Condition Worsened
Condition Improved
Starting Work
Reclaiming UC within 6 months
Prisoner
In hospital
Future Changes?
Useful Resources
Guide to completing the WCA50
Journal Entries and Standard Letters
Changes in Circs
Notification
What must be notified
Who is required to notify the change
How to notify
Time Limits
Civil penalty
Providing Supportive Evidence
Impact on UC award
The Basics
Monthly Assessment Periods
Beneficial changes
Relevant Benefit Awarded
Detrimental Changes
Closed Period Supersession
Impact on Transitional Protection
The Transitional Element
Erosion of the Transitional Element
Watch for errors
April Uprating
Addition of / Increase to HCE
Moving out of 'specified accommodation'?
Addition of LCWRA Element
Addition of Carer Element
Addition of Child Element
Addition of / Increase to Disabled Child Element
Increase to Standard Allowance
Human Rights Challenge
Loss of the Transitional Element
Couple to single
Single to Couple
UC award drops to nil / stops
Certain drops in earnings
Self-employed?
Transitional Element eroded to nil
Protection for Some Students
When would these other protections be lost?
Course finishes
Couple to single
Single to Couple
UC award drops to nil / stops
Certain drops in earnings
Self-employed?
Key age changes
Children / Young People
Claimant turning 25
Non-Dep turning 21
Claimant turning 35
State Pension Age
Single turning State Pension age
Couple: Turning State Pension age
Household Changes
Single to Couple
New partner on UC
New partner State Pension age
Couple to Single
New Baby
Death
Other Comings and Goings
Health Related Changes
Becoming sick
Subject to work search?
Short term health issue
Long term health issue
Could they now have a Limited Capability for Work?
Whilst working?
New-Style ESA
Going into Hospital
struggling with online system?
Got a WCA Decision
Caring Responsibilities
Regular and Substantial
Relevant Carer
Claimant Commitment
Carer Element
Getting it backdated
Impact on disabled person
Claim Carer's Allowance?
Temporary Absences
Going Abroad
Fleeing Domestic Abuse
Housing Costs Element
Couple Claim
Couples
Children
Non-dependants
The six month rule
Impact on the Housing Costs Element
Housing Related Changes
Moving Home
Moving to rented
Moving to non-rented
APA in place?
Awaiting adaptations?
In from hospital / care home
Moving to specified accommodation
Moving from specified accommodation
Moving to temporary accommodation
Moving from temporary accommodation
Differences to HB
LHA Changes
Rent Changes
Temporary Absence
Work / Childcare Changes
Finishing Work
Starting Work
Starting Self-Employment
Wage Changes
Childcare Costs Changes
Changes in unearned income / savings
Savings/Capital
Unearned Income
Change in law
April Uprating
Regulation Change
Caselaw Decisions
Anti-test Case Rules
Standard Letters
Challenging Decisions
Who can challenge
How to challenge
Notification of decision
Statement of Reasons
Subject Access Request
Mandatory Reconsideration
How, when and what
What happens next?
Taking it further
Problem areas
Difficulty getting a Mandatory Reconsideration Notice?
Couple Claims
Time Limits
Appeal
Appeals
Complaints
Maladministration
Human Rights
Judicial Review
Law and Guidance
UC Regulations
Guidance
Case Law
Immigration & Residency
Right to Reside
Settled & Pre-settled Status
EU Co-ordination Rules
NI Number Requirement
Habitual Residence
Temporary Absence
Claims
Work Related Requirements & Sanctions
Benefit Cap
Capital
Earnings
Unearned Income
Overpayments
Housing Related
Appeal Rights
How much
Child Elements
Childcare Element
LCW/LCWRA
Deductions
Transitional Protection
Students
Deposited Papers
NI Legislation
Situation
Moved from legacy benefits
Compensation Scheme
What happened to their legacy benefit/s
Wrongly advised to claim UC
Sick / Disability
Limited Capability for Work
Terminally Ill
Claimant
Dependent child
Non-dependant
In Hospital
Already on UC?
Making a new claim
Moving Out of Hospital
Transitional SDP Element
Getting PIP/ADP, DLA etc
Disabled Child
Complex Needs
Definition
What help?
How identified?
Problems?
Jobseekers
In work
Self-Employed
Carers
Families
Children
Having a baby
Disabled Child
Child care costs?
Foster Carers
Couples
Being treated as a couple?
Age Waiver
State Pension age and previously on Tax Credits
Mixed Age couples
What is a mixed age couple?
Do they have to claim UC?
Claiming UC because on IR-ESA and older member turning State Pension age
Mis-advised to claim UC?
Previously on Tax Credits
How much UC?
Standard Letters
Young People
On an Apprenticeship
Care Leavers
Students
Receiving Education
Qualifying young person
Non-Advanced Education
Advanced Education
Exam only students
What is Full-Time?
Open University Students
Compatibility with Work Requirements
Students who can claim
Disabled Students
Receiving Education
Does not have a LCW?
Not getting PIP, DLA/CDP, etc
Not classed as 'receiving education'
Student Parents
Part-time students
Transitional protection
Claiming as a Student
Conditionality
Student Income
How is it taken into account?
Advanced Education - England
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Examples
Non-Advanced Education - England
Examples
Advanced Education Wales
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Non-Advanced Education - Wales
Advanced Education Scotland
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Non-Advanced Education - Scotland
What if they can't claim UC?
Changes in Circs
On UC
Not on UC
Taking a break from studies
Dismissed or abandons
On Contributory Benefits?
What are the contributory benefits?
What's happening to JSA & ESA?
Making a claim for JSA or ESA
New-Style JSA
New-Style ESA
Claiming UC as well?
Old Style vs New Style
In Prison/Remand
Who counts as a 'prisoner'?
On UC when becomes 'prisoner'
Single
Couple
On release from prison
What if it's a dependent child that becomes a 'prisoner'?
What if it's a non-dependant that becomes a 'prisoner'?
Homeless / rough sleepers
Housing Benefit
Claims & Payments
Who Can Claim
What if getting / claimed UC?
Age
Prove Identity
Pay 'rent'
Live in property
Not excluded
Students
Care Leavers
Taken Advantage
Previously Owner
On Universal Credit
Income/Savings
Appointees
Shared Owner
Specified / Temporary accommodation
Immigration and Residence Rules
The Steps
Couples
Refused HB?
Not able to claim
Definitions
How to Claim
Getting it right
On Pension Credit
Log Claim Over Phone
Living in a Hostel?
Joint tenants
Couples
Couples on C-ESA
Providing Evidence
What's Required
▪️Proof of Identity/NIno
▪️Household
▪️Income
▪️Savings
▪️Rent
▪️Child Care Costs
Living in a Hostel?
Problems Providing
is it Reasonable?
Time Limits
Problems Providing
HB Lost it?
From DWP via CIS
Nil Income
Defective Claim?
Adverse Inference
Mental Capacity
Intention to claim
Two sets of Regulations
Date Entitlement Starts
Date of Claim
Need backdating?
Working age claimants
State Pension age claimants
Moving Home
Couples
On a Passport Benefit
Payments
How Quickly
Delays
Payments on Account
To Landlord
To Claimant
Not as Much as Expected?
HB Stopped
Why Stopped?
Single to Couple
Passport benefit sanctioned
Passport Benefit Ended
Failed to Provide Info
Failed to Respond to Intervention
Starting work
Non-Dep Deduction Applied
Not Living in Property
Savings Increase over £16,000
Death
EEA National loses R2R
Adverse Inference decision
Re-opening claim
Interventions
What info can a landlord get?
Being treated as a couple?
When not a couple
Couples treated as single claimants
Case Law
Standard Letters
Maximising Award
Rent Issues
Supported Housing
On Universal Credit?
Temporary Accommodation
Definition
On UC & moving in or out of Temporary Accommodation
Exempt Accommodation
Definition
- Housing Association
- Registered Charity
- Voluntary Organisation
- Non-Metropolitan County Council
- DWP Re-Settlement Grant
- Disguised Profit
Care, support or supervision
- ‘Provides’ – the Case Law
- Care, Support or Supervision – the Case Law
- How is the support paid for?
- Intensive Housing Management
Examples
Rent Restrictions
- Registered Housing Association
- Other landlords
- Subsidy Implications
- Pre 1996 Rules
- Challenging a rent restriction
FAQs
Tool Kit
Specified Accommodation
Definition
On UC & moving in or out of Specified Accommodation
Problems when on UC
What about floating support?
Sheltered Accommodation
Hostels
Room for carer
Service Charge Issues
Rent Restrictions
Future Changes
Shared Owners
Liable for 'rent'
Definition of rent
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupying
Moving In
Date HB Starts
HB Prior to Moving In
- Waiting for financial help with move
- From Hospital or Residential Care
- Awaiting Adaptations
Moving Out
HB for Notice Period
- Reason for move
- More Suitable Accommodation
- Moving to Care Home
- Staying in Hospital
- Going to Prison
- Fleeing Violence
- Getting it paid
- Claiming UC?
Former Tenant Arrears
Two Homes
Temporary Absence
Intention to Return
Length of Absence
'Live' HB Claim
Reason for Absence
- Prison/Remand
On Remand
Sentenced
Length of sentence
Bail & Bail Hostels
Temporary Release
Sent to hospital instead of prison
- Rehab
- Hospital/Medical Care
- Care Home
- Fleeing Violence
- Going Abroad
- Students
- Other Absences
HB Stopped?
Overpayments
Decants
Two Homes
Fleeing Violence
Moving Home
Large Families
Student Couples
How Much
On or claiming UC
Contrived tenancy
Case Law
Standard Letters
How Much
How Calculated
On Universal Credit
The 5 Steps
Rent and Maximum HB
Maximum HB Social Housing
Service Charges
▪️ What the HB Regs say
▪️What's Eligible?
> Is it really a service charge?
> Fuel?
> Garages etc?
> Gardening?
> Meals?
> Water?
▪️What's Not?
▪️Intensive Housing Management?
▪️Specialist Equipment?
▪️Excessive Charges
▪️Variable Charges
Bedroom Tax
▪️How It Works
> Size Criteria
> What is a Bedroom?
> Couples
> Access to Child
> Disabled Child
> Carer
> Foster Carer
> Armed Forces Non-Dep
> Student Non-Dep
> Away From Home?
▪️How Much is Deducted?
▪️Excluded
> Sanctuary Scheme
▪️Protected
> Protection on Death
> 13 Week Protection
▪️Minimising Impact
▪️When to Challenge
Size of Room
Use of Room
Couples
Disabled Adult?
Overnight Carer
Human Rights
Background
Decisions already made
What grounds
Student Non-Dep
1996 Rules
- How to Challenge
Case Law
- Moving to UC?
Non-Dependant Deductions
- What are they?
Non-Dep or Lodger
- When no deduction?
- How Much?
- Non-dep's Situation
- Minimising Deduction
Temporary Stay
Temporary Absences
Elderly Non-dep
Claimant over Pension age
Non-Dep Working
'Taking Advantage'
- Change in Circumstances
Turning 18/25
Moving In/Out
Starting/Finishing Work
Off Work Sick?
ESA/UC Sanction
In Hospital
Prison/Remand
- Highest deduction taken
- Can a DHP Help?
Joint Tenants
Rent Free Weeks
Tenant Incentive Scheme
Rent Restrictions
- Exempt Accommodation
- Rivendell case
- General Needs Housing
Maximum HB Private Rented
Local Housing Allowance
- How It Works
- Who's Affected?
- Who's Protected?
- Who Needs a Bedroom?
- Shared Accommodation Rate
- How Much
- How Paid
> Difficulties Paying
> Unlikely to Pay
Non-Dependant Deductions
Applicable Amount
Working Age Regulations
Personal Allowance
Child Allowance
Family Premium
Disabled Child Premium
Disability Premium
Work Related Activity Component
Support Component
Enhanced Disability Premium
Severe Disability Premium
Carers Premium
Missing a Premium?
State Pension age Regulations
Personal Allowance
Child Allowance
Disabled Child Premium
Severe Disability Premium
Carers Premium
Missing a Premium?
Income
How it Works
Whose Income Counts?
Earnings
Getting UC and working?
What Counts?
Expenses
Overtime
Fluctuating Earnings
Arrears of Earnings
Finishing Work
Permitted Earnings
Earnings Disregards
Working age
State Pension age
Child Care Costs
LA RTI
Self-employed Earnings
Benefit Income
On Pension Credit
Guarantee Pension Credit
Savings Pension Credit
Other Income
Nil Income
Notional Income
Student Income
Lodgers
Savings / Capital
How It Works
What Counts as Capital?
What's Disregarded?
Personal Injury Payments
Property
Pension Pots
Spent/ Given Away
Notional
Trusts
Maximising Award
Case Law
Standard Letters
Benefit Cap
Changes in Circs
What happens - procedure?
Closed Period Supersession
Award of 'Qualifying Benefit'
Time Limits
Informing HB Office
Claimant Duty
Landlord Duty
How to Notify
On Pension Credit
Fraud
HB Suspended
What's Changed?
Moving Home
Working age claimants
- On Universal Credit
- On IR-ESA
- Other claimants
State Pension age claimants
- On Pension Credit
- Other claimants
Moving onto Universal Credit
Changes in Income
Ending Work
Starting Work
Extended Payment / Run-On
Household Changes
New Baby/Child
Key Birthdays
Comings and Goings
Death
Going Abroad
Rent Changes
Temporary absences
Case Law
Standard Letters
Overpayments
Reducing Impact on Rent Account
Claimed UC?
Is it an Overpayment?
Why Overpaid?
Change in Circs
Death
Moving Home
Errors in Rent
Tax Credits
Payments on Account
Official Error
Multiple Causes
How Much?
Correct Dates?
Underlying Entitlement
Moving Home
Diminishing Capital
Civil Penalty
Fraud Penalty
Is it Recoverable?
Who caused it?
Official Error
When Landlords Must Pay
'Old' Overpayments
Discretion Not to Recover
Notification Issues
Recovered From?
The Claimant
The Claimant's Partner
The Landlord
When?
Before You Repay
Repayment Agreement
Tenancy Termination
Abandonment
Errors in Rent
Changed Target?
Is it Rent Arrears?
How Can it be Recovered?
From Claimant
On-going HB Award
Arrears of HB Due
Claimant's Partner
Other Methods
Bankrupt or DRO
RSL / Private landlord
Invoice
Blameless Tenant
Council / ALMO Landlord
Moving Home
Notification
Who to Notify
What should be included
Inadequate Notification
When Should Recovery Start
Challenging Decisions
By Landlord
Right of Appeal?
What to Challenge?
Former Tenant
By Claimant
Time Limits
General Decisions
Fraud
Case Law
Standard Letters
Challenging Decisions
Who can challenge?
What to Challenge?
Challenging General Issues
Negotiate Instead
How to Challenge?
In Writing
Statement of Reasons
Burden of Proof
Using Case Law
No Decision Yet?
Revisions
Appeals
Official Errors
Time Limits
Judicial Review
Law and Guidance
Case Law
Claims and Payments
Exempt Accommodation
Rent Issues
How Much
- General
- Bedroom Tax
- Local Housing Allowance
- Rent Restrictions 'Old'
- Service Charges
- Household
Non-Dependants
Family Members
Applicable Amount
- Income
- Savings
Change in Circs
Overpayments
HB Stopped
Challenging HB
People From Abroad
Regulations
HB Circulars
2025
2024
2023
2022
2021
2020
HB Guidance
Standard Letters
Legacy
Wrongly Advised to Claim UC
Who is being wrongly advised to claim UC?
- Move within LA
- Tax Credits
- Mixed Age Couples
- Challenging an ESA found fit decision
- Moving into 'Specified Accommodation'
- Moving out of 'Specified Accommodation'
- Claiming New Style ESA or JSA
Why does it matter?
Ending a UC claim
Claiming Compensation
When would a move trigger a claim for UC?
Tax Credit Issues
New claim for TC
Change in TC award
Payment Periods
Arrears of Tax Credits
TC Reduced due to overpayment
Two Child Limit
Finishing work
Waiting for Tax Credits?
Moved from HB to UC
What happens
Two week HB Run-on
Getting back on HB
Gap between HB and UC?
HB Stopped
Becoming a couple
Working age to mixed age couple
Starting Work
Benefit Cap
How It Works
Who's Excluded
Guardians
Supported Housing
How Much Deducted
Changes in Circumstances
Minimising Impact
On UC?
Legal Challenges
Pension Credit
Claims and Payments
What is Pension Credit?
Who can claim?
Immigration and Residence Rules
The Steps
Couples
Refused PC?
Not able to claim
Definitions
Mixed Age Couples
How To Claim
Delays
Payments
Overpayments
Passported Benefits
How Much
Guarantee Credit
Savings Credit
The Appropriate Amount
The Standard Amount
Carer Addition
Child Additions
The Severe Disability Addition
Entitlement conditions
Non-deps Change in Circs
Carer's Change in Circs
Problem Areas
Housing Costs Addition
Transitional Additional Amount
Income
Notional Income
Savings/Capital
Notional Capital
Pension Flexibilities
Situation
Working
In hospital
In a Care Home
In Prison
Homeless
Abroad
Changes Current and Future
Pension Credit age
Help with Rent
Other Benefits
Benefit Finder
Legacy Benefits
Child Tax Credit
Housing Benefit
Income-Based Jobseekers Allowance
Income-Related Employment & Support Allowance
Income Support
Working Tax Credit
Severe Disability Premium
Sickness & Disability
Adult Disability Payment (Scotland)
Armed Forces Compensation Scheme
Armed Forces Independence Payment
Attendance Allowance
Carers Allowance
Carer Support Payment (Scotland)
Child Disability Payment (Scotland)
Constant Attendance Allowance
'Credits Only' for LCW
DLA - adult
DLA - child
Industrial Injuries Disablement Benefit
New-Style ESA
Who can claim?
How to Claim
Limited Capability
WCA50 Form
The Medical
WRAG v Support
Substantial Risk
Assessment Criteria
WRAG Criteria
Support Criteria
Terminal Illness
Awards and Reviews
Time limited
How Much?
Repeat Claims
Need to claim a top-up?
Working and ESA
Changes in Circumstances
ESA Sanctions
Sanctionable Offences
Sanctionable Period
How Much
Challenging Decision
Good Cause
Safeguarding procedure
Challenging Decisions
How to Challenge
Found Fit for Work
Failure to return/attend
WRAG vs Support
Income whilst challenging
Help Pack / Letters
'Old Style' Contributory ESA
Who could claim?
How Much?
Need a top-up?
NI Conditions
Prisoners and C-ESA
Transferred from IB or SDA
Previously on IB?
Difference between old-style and new-style ESA
And Other Benefits
Pension Age Disability Payment (Scotland)
Personal Independence Payment
Who Can Claim
Age
Backwards and Forwards Test
Residence and Presence
Overlapping Benefits
The Disability Tests
Main Principles
Reliability
Daily Living Component
Preparing food
Taking nutrition
Managing Therapy
Washing and bathing
Managing toilet needs or incontinence
Dressing and undressing
Communicating verbally
Reading and understanding signs, symbols and words
Engaging with other people face to face
Making budgeting decisions
Mobility Component
Planning and following journeys
Moving around
If the claimant drives...
If the claimant works...
If the claimant is a carer...
Fluctuating Conditions
Terminally Ill
Proposed Changes
How To Claim
Step 1: Starting the claim
Step 2: The Form
Step 3: The Medical
Step 4: The Decision
How Much
Award Periods & Reviews
Changes in Circumstances
Condition Worsens
Condition Improves
Going into Hospital
Going into a Care Home
Going into Prison
Going Abroad
Starting Work
Challenging Decisions
Added Extras
Impact On HB
Impact On UC
Other Benefits
Motability Scheme
For Carer
Other
On DLA
Transfer to PIP?
Timetable
Process
Impact
FAQs
PIP Case Law
Help Pack
Before You Start
The Points System
Glossary of Terms
Tips for Form
Sample Answers
Standard Letters
Scottish Adult DLA
Short-term Assistance
Statutory Sick pay
Young Carer Grant (Scotland)
War Disablement Pension
Other Main Benefits
Bereavement Benefits
Bereavement Support Payment
Widowed Parents Allowance
Retrospective Claims
Retrospective Claims for WPA
Retrospective Claims for BSP
Child Related Benefits
Child Benefit
Guardians Allowance
Maternity / Paternity / Adoption Pay
Scottish Child Payment
Scottish Two Child Limit Payment
Special Guardianship Allowance
Statutory Parental Bereavement Pay
Council Tax Support/Reduction
England
Challenges
Scotland
Wales
New-Style Jobseekers Allowance
JSA Sanctions
Preventions Checklist
Work Related Requirements
Sanctionable Offences
Challenging Decisions
Pension Credit
State Retirement Pension
Universal Credit
Extra Help
Blue Badge
Council Tax Bills
Council Tax Discounts
Council Tax Support / Reduction
Council Tax Exceptional Hardship Fund
Discretionary Housing Payments
England Rules
Wales Rules
Scotland Rules
Northern Ireland Rules
Standard Letters
Flexible Support Fund
Gas/Electricity
Cold Weather Payment
Warm Home Discount
Winter Fuel Payment
Help with fuel in Scotland
Refunds for using medical equipment
Local Welfare Schemes
Health Costs
Help for Homeowners
Universal Credit SMI
Who can get help
What Help Is Given?
Which Loans Count?
How Much help?
Standard Interest
Service Charges
Shared-Ownership
From When?
How to get it
How Long For?
Paying back the loan
Guarantee Pension Credit SMI
Main Principles
Who cannot get help
Who can get help
Occupy the Home
Liable for Housing Costs
Entitled / Treated as entitled to PC
How Much Help
Service & Other Charges
Repairs and Improvements
Support Related Charges
Qualifying Loans
Upper Ceiling
Interest Rate
Non-Dependants
Waiting Period
Does it have to be repaid?
Shared Equity / Ownership
Mortgage Interest Run-on
Claiming help
Case law and Guidance
Help for families
Pregnancy
Healthy Start Vouchers / Best Start Foods schemes
Free School Meals
Child Care
Education Maintenance Allowance
Funerals
Water Sure Scheme
Social Fund
Common Rules
Immigration & Residency
Immigration Conditions
The Basics
Recourse to Public Funds
British/Irish Citizens
EEA Nationals
Non-EEA Nationals
Commonwealth Nationals
Special types of leave
Refugees
Ukrainians
Afghan Nationals
Domestic violence
Evacuees
Couples
EU Settlement Scheme
Who is eligible
How to apply
Family Members
Settled Status
Pre-Settled Status
Pending EUSS Application
No EUSS status
Evidence of Immigration Status
Residency Conditions
Habitual Residency Test
Habitually resident in fact
Returning British citizens
Right to reside
Free movement right to reside
Workers
Self Employed
Retaining Worker Status
Self Sufficient
Students
Derivative Rights
Permanent Residence
Jobseekers
'Piggybacking' Family Members
Family Members Special Rules
Joining Family Members
No Right to Reside & Destitute
National Insurance Conditions
Organisations to help
Situation
Prison / Remand
What counts as being in prison / remand?
Claimant
Claimant's partner
Claimant's child
Going into Hospital
Claimant
Claimant's Partner
Claimant's Child
Person the claimant is caring for
FAQs
Going into a care home
Claimant
Claimant's Partner
Claimant's Child
Person the claimant is caring for
Death
Claimant
Claimant's Partner
Claimant's Child
Person the claimant is caring for
Outstanding benefit issues?
Child taken into care
Looking after another person's child
Shared Lives
Safeguarding
On PIP
On ESA, IS or JSA
Migrating onto Universal Credit
On Universal Credit
What should the DWP do if the claimant is at risk?
Appointeeship
Ukrainian sponsor
Mixed Age Couples
The Basics
'Protected' Mixed Age Couples
Which MACs are 'protected'?
Having a change in circumstances
Moving Home
Taking responsibility for a child
Separation / loss of couple status
When is this 'protected' status lost?
Claimed UC after receiving a Migration Notice?
Getting just HB
Getting Pension Credit
Getting Universal Credit
Becoming a Mixed Age Couple
Which benefits can a Mixed Age Couple claim?
Useful Resources
Letters / Journal Entries
Flowcharts / Summary Sheets / Checklists
Useful Tools
Calculators
UC: Impact of April Changes
Universal Credit
Housing Benefit
Pension Credit Primer
MM Transitional Element Calculator
TE Erosion Calculator
Max Earnings for UC
Missing APA MP Predictor
Manual Calculation Sheets
Have You Seen?
Summary Sheets
Universal Credit
Housing Benefit
Pension Credit
Disability Benefits
Extra Help / Other Benefits
Our Leafets/Booklets
Briefings
Our FOIs
Claims
Payments
Housing Costs
How Much
Changes in Circumstances
Conditionality and Sanctions
Working
Challenging Decisions
Communication
UC Other
Other
Standard Letters
Universal Credit
Claims and Payments
How Much
Housing Costs
Limited Capability for Work
Conditionality & Sanctions
Changes in Circumstances
Challenging Decisions
Housing Benefit
Claims and Payments
Rent Issues
How much?
Changes in Circumstances
Overpayments
Challenging Decisions
Employment & Support Allowance
Discretionary Housing Payments
JSA Sanctions
Reference Tools
Benefit Rates
Benefit Rates Pocket Guide
Benefit Rates Poster
Law and Guidance
ESA Help Pack
Mapping Tools
Need2ClaimUC?
Students and UC
EEA Nationals and UC
Pension Credit Primer
Better off on UC? Tool for Advisers
UC Pages
UC Pages
Training & Events
What we offer
What we offer
Our Trainers
Pricing
CPD
Guides
Training Blogs
10 reasons....
10 principles
Types of Learner
Why our E-Learning is different
Maximising the benefits of our E-Learning
Terms
Escape Rooms
Calculating UC Escape Room
How it works
The Escape Room
Booking
What's on
Training Calendar
UC Question Time
Making the most of ucnotes
Get booked on
Open Online Courses
Challenging UC Decisions
Universal Credit for Income Teams
Get booked on
Webinars
Severe Conditions Criteria
UC - Caselaw Update
Get booked on
Conferences
Deep dive into the UC Housing Costs Element
Friday Fun Quiz
Monthly Friday Fun Quiz
Get booked on
E-Learning
Our E-Learning Courses
Open Access: Successful Legacy Appeals Compensation Scheme
Access E-Learning Here
Intro to Welfare Benefits
Benefits for Older People
PIP Overview
HB Overview
UC The Basics
UC: Making a claim
Calculating UC - The Elements
UC: Housing Costs Element - How Much
UC: Housing Costs Element - Eligibility
High or Low LCWRA Element
UC and Workers
UC: Work Capability Assessment
Mixed Aged Couples and UC
Benefits for Older People the Details
HB Overpayments
UC Which Students can claim
Calculating the Transitional Element
Transitional Element: Erosion & Loss
How to buy our E-Learning courses
Pay as you go e-learning courses
What's new?
Coming Soon
What do the different levels mean?
In-house Training
Welfare Benefit Update & Review
Who for?
Income/Rents Team
Support Workers
Welfare Benefits Adviser
Lettings Team
Customer Services
Older People Services
Universal Credit
UC - The Basics
Universal Credit - How Much?
UC Problem Areas and How to Resolve Them
UC for Income Teams
UC Housing Costs: Problem Areas
UC The Missing Payments
Universal Credit for Lettings
Universal Credit for Customer Services
UC and Sheltered Housing
Calculating Universal Credit
Maximising UC award
Extra Help for UC Claimants
Universal Credit for Workers
UC Conditionality and Sanctions
UC and Limited Capability for Work
UC for those with complex needs
Challenging UC Decisions
UC Managed Migration
Making the most of the Transitional SDP Element
UC LCW Problem Areas
UC & Supported Housing
Students and UC
Universal Credit & EEA Nationals
EEA Nationals and UC - for Income Teams
Challenging Sanctions
Lost Job?
Housing Benefit
Calculating HB
Introduction to HB
Reducing arrears through HB
HB Overpayments
HB for Older People
Disability Benefits
Disability Benefits Overview
ESA Overview
PIP Overview
Attendance Allowance
DLA for Children
Completing the WCA questionnaire
Maximising Income through Disability Benefits
PIP: Getting the right result
Appealing Work Capability (ESA & UC) and PIP decisions
Older People
Benefits for Older People
Pension Credit Overview
Mixed Age Couples
Advanced Mixed Age Couples
General
Intro to Welfare Benefits
Benefit Essentials when Moving Home
Law and Guidance
Universal Credit
/
Challenging Decisions
/
Law and Guidance
How it Works
Introduction
Monthly Assessment Periods
Transitional Protection
Conditionality
Key Facts
Claimant Commitment
Reducing what's required
When not required
reviewing a claimant commitment
Conditionality Groups
No Work Requirements
Work Focused Interviews Only
Work Preparation
'Full' Work Search
Special Groups
Too Sick to Work
Carers
Families
Foster Carers
Students
Changes in Circumstances
Workers
Which conditionality group?
Conditionality Earnings Threshold
Administrative Earnings Threshold
What earnings count?
In Work Pilot
Temporary Suspension
Work Focused Interviews
Work Search
Hours Requirement
90 Minutes
Availability Requirement
Limiting the conditions
What counts?
Evidence
'Find a Job'
Standard Letters
Sanctions
Complex Needs?
Levels
How Much
Challenging
Good Reason
Impact on HCE
Hardship Payments
Who can get one?
What is Hardship?
How to Apply?
How Much?
Repaying
Refused?
Communication
Explicit Consent
Helping a claimant
Landlords
Landlord Portal
Housing Queries Routeway
Data Sharing
Apollo List
Useful Telephone numbers
Making a complaint
Who's who at the DWP
Passport Benefits
Free School Meals
FSM England
FSM Wales
FSM Scotland
FSM Northern Ireland
Health Costs
School Clothing Grants
Healthy Start / Best Start Scheme
Social Fund
Watersure
Travel Costs
Legal Aid
Sure Start Maternity Grant
Funeral Payment
Cold Weather Payment
Warm Home Discounts
Problem Areas
Delays submitting claim
No bank account
Limited access to the internet
New claim closed
EEA Nationals
Carers given wrong advice
Disability related problems
Child Element for new baby delays
Housing Costs Element wrong amount
Housing Costs Element not Included
Deductions
Other problems
Standard Letters
Terminology
Claims and Payments
Basic Conditions
Age
16 & 17 Year Olds
Age Waiver
Claimant Commitment
Excluded
Certain 'People from Abroad'
Students
Prisoners/Remand
Care Leavers
Immigration and Residence Rules
The Steps
Couples
Claiming UC
Refused UC?
Not able to claim
Definitions
Income / Savings
National Insurance number
One claim per household
Managed Migration
Migration Notice
What a Migration Notice Looks Like
Cancellations and deferrals
Living in Specified or Temporary Accommodation?
Step by Step Guide
Timetable
Deadline Day
Getting the Deadline Day Extended
What happens to existing benefits?
What a Termination Letter looks like
Final Deadline Day
Making a successful UC claim
Enhanced Support Journey
Important Deadlines
Transitional Protection
What protection is available?
The Transitional Element
Which ESA claimants are worse off on UC?
Extra Protection for Students
Extra Protection for Some Tax Credit Claimants
The importance of the first UC claim
The Transitional SDP Element
Who will not get Transitional Protection
Timing of claim
Smooth move onto UC
Key Messages
Conditionality
LCW / LCWRA Issues
On Contributory ESA
Permitted Earnings?
Complex Needs
'Overlapping' payments
Debts and Deductions
Affected by the Benefit Cap on UC?
Checking the Transitional Element
1st UC claim 'failed'
Failed to claim UC by Final Deadline Day
State Pension age Tax Credit claimants
Useful Resources
Definitions
Manual Calculation Sheets
Letters / Journal Entries
Summary Sheets / Checklists etc
Our Briefings
Our Booklets
DWP Guidance
DWP Reports
CPAG Briefings
Frequently Asked Questions
FAQs The Process
FAQs Deadlines
FAQs Enhanced Support Journey
FAQs Transitional Protection
FAQs Erosion
Is a new claim needed?
How to Claim
Registering an intention to claim
Couples
Online
'Offline' claims
Claiming from hospital
Unable to act for themselves
Appointees
Power of Attorney
Court of Protection
No bank account?
New Claim Interview
Claimant Commitment
What is it?
Does everyone have to have one?
What does it include?
how to accept
Cooling off period
Second opinion
couples
ID Verification
Online Verification
ID interview
Biographical Test
Information & Evidence
What's Needed
National Insurance No
Evidence
Rent Verification
Self-Employed?
Time Limits
Checklists
Help Available
Reasonable adjustments
Help to Claim Service
Home Visits
Personal Budgeting Support
Date of Claim
Advance Claims
When to delay claim
Getting a Claim 'Backdated'
New claim failed?
Failed to meet eligibility criteria
Failed to accept Claimant Commitment
Failed to verify their ID
Failed to attend an initial interview
Failed to provide evidence requested
Income too high
Gap between IR-ESA ending and 2nd UC claim?
Entitlement only with LCW/LCWRA?
Advance Payments
Benefit Transfer Advance
New Claim Advance
Change in Circs Advance
Budgeting Advances
Repayment Cap
Fraudulent Claims
How Paid?
1st Payment
Main Principles
Alternative Payment Arrangements
Needing Support
Twice Monthly
To Landlord
Trusted Partner / Landlord Portal
When can they be made?
How do you apply
When Paid
How Much Should be Paid?
To claimant in error
Arrears Still Increasing
APA Stopped?
Switchback
DHP for Benefit Cap?
Split Payments
Scotland
Northern Ireland
Keeping an award going
The online account
Lost login details?
Change in Circs
Self-Employed?
Reviews
Deductions
What for / Priorities?
How Much
Loss of benefit penalty for benefit fraud
Sanctions
Advance Payments
Child Support Payments
Third Party Deductions
TPDs for Rent/Service Charge Arrears
TPDs for Arrears on Supported Housing
TPDs for Hostel Charges
TPDs for Fuel
TPDs for Council Tax
TPDs for Court Fines
TPDs for Water
Hardship Payments
Civil Penalties
Benefit Overpayments
Last Resort Deductions
Causing Hardship?
Overpayments
Main Principles
From Landlord?
From Claimant?
Fraud Penalty
Civil Penalty
Recoverable?
What should the DWP do?
How Much?
Challenging Decisions
Due to retrospective verification?
Reviews
Targeted Case Reviews
Periodic Redeclaration of Circumstances
Payments - Problem Areas
Delays
Missing payment?
Underpayment?
Stopped?
Suspended
Terminated
Standard Letters
How Much
Lifting of the Two Child Limit
On UC already?
No current entitlement to UC
Key Facts
How Calculated
Elements/Needs
Standard Allowance
Child Element
Definitions
- Child
- Qualifying Young Person
- Responsible
- Normally Living With
Change in Circs
No Child Benefit in payment
Two Child Limit
- Exceptions
Disabled Child Element
Limited Capability for Work/Related Activities Element
Moved on to UC from IR-ESA
On Old Style Contributory ESA
On New-Style ESA?
LCW Element
- LCW: Single claimant
- LCW: Couple claimant
- LCW: Separated Couples
LCWRA Element
- Severe Conditions Criteria
- ‘Terminally ill’, end of life claimants
- Pre-2026 Claimant
+Is it too late?
+Losing 'pre-2026' status
- Couples
When From
Relevant Period
- When does it start & end?
- When doesn't it apply?
- Previously on IR-ESA?
- New claim for NS-ESA?
Treated as having a Limited Capability for Work
LCW
LCWRA
Limited Capability for Work and a Carer?
Housing Costs Element
Carer Element
Child Care Element
The work condition
The childcare costs condition
Acts as a refund
Upfront Costs
Time limit to report
How Much
How changes affect help with childcare
Transitional Element
Transitional SDP Element
- Entitlement Rules
- How Much?
- Examples
- Separating Couples
- Becoming a couple
- Pre Feb 2024 awards
> Back Payments
- Becoming entitled after claiming UC
Managed Migration Transitional Element
- Who's entitled?
- How does it work?
- How Much?
-- Total Legacy Amount
-- Benefit Cap
-- Indicative UC Amount
-- Comparing the TLA with the IUCA
-- Manual Calculation Sheet
-- Still Worse off?
-- What's going wrong?
- Retrospective changes
Erosion
When would it be lost?
Mixed Age Couples
Income
What counts as income
Earnings
- Earnings Limit?
- On an Apprenticeship
- Employed Earnings
-- What Counts?
-- SSP / SMP / SPP / SAP
-- Paid weekly, fortnightly or 4 weekly?
-- Two months wages paid in one MAP
-- Net Earnings
-- Verification/RTI
-- Lump Sum Payments
-- Advance of wages
-- Information for employers
- Self-Employed Earnings
-- Income
-- Expenses
-- Losses
-- Start Up Period
-- Minimum Income Floor
-- Gainfully Self-Employed?
- Monthly Assessments
-- Frequency of wages
Weekly wages
Fortnightly wages
4 weekly wages
Monthly wages
-- Wages paid early
-- Employer reported late
-- Case Law
- Work Allowance
- Fluctuating Earnings
- Starting/Finishing Work
- Surplus Earnings
Who's Affected?
How it works?
Examples
What should a claimant do?
Unearned income
- Benefits
- Retirement Pensions
- Other Unearned Income
Notional Income
Assumed Income from Capital
Whose income counts?
Students
Problem Areas
Savings/Capital
Whose capital counts
Impact on Award
What counts
What's Disregarded
Ownership of capital
Property
Trusts
Valuation
Income that counts as capital
Notional/Deprivation
Transitional Capital Disregard
Benefit Cap
How it works
Cap Limit
Who's Affected
Earnings rule
Grace Period
- Making sure it's applied
- Separating Couples
Claimed UC due to age waiver
Guardians
How calculated
Impact
Minimising Impact
Legal Challenges
Sanctions
Deductions
Maximising
Elements
Housing Costs
Timing
Standard Letters
Housing Costs
Problem Areas
50% Housing Costs
Non-Dep Deduction wrongly taken
No Housing Costs Element in award
Supported Housing
New baby
Service charges
Extra bedroom entitlement
The Landlord Portal
Who cannot get help
What's Covered
Rent
Use and Occupation
Mesne Profits
Caravans, houseboats and tents
Homeowners
Service Charges
Differences to HB
Supported Housing
Specified Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Problems getting help with rent?
Two Homes
What about floating support?
Temporary Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Old rules
Intensive Housing Management
Sheltered Housing
In Rent Arrears?
Absent joint tenants
Impact on UC award
What should the claimant do?
What should the landlord do?
Problem areas
Liability
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupation
Fleeing Violence
In Prison/Remand
In a Bail Hostel
Abroad
Hospital/Respite
Rehab
Decant/Repairs
Other Absence
Two Homes
Moving Home
How Much?
Social Housing
Definition
How Much?
Service Charges
- Category A
- Category B
- Category C
- Category D
- Ineligible Charges
- Intensive Housing Management
- Specialist equipment
- Excessive Charges
- Variable Service Charges
- Sinking Fund
- Problem Areas
- Disputes
Rent Free Weeks
53 week rent year
Bedroom Tax
- How It Works
- How Much is Deducted?
- Excluded
-- Non-couple joint tenants
-- Sanctuary Scheme
- Death
- Minimising Impact
Non-dependant Deductions
Unreasonably high rent
Rent Changes
Private Rented
How Much
LHA Rules
Under 35's
Market Rents
Size Criteria
What is a Bedroom?
Bedroom Allocation
- Couples
- Children
> Disabled Child
> Child lives in more than one household
> Transgender
> Two Child Limit
- Carer
- Foster Carer
- Non-Dependants
> Student Non-Dep
> Armed Forces Non-Dep
- Away From Home?
Problem areas
Case Law
Differences to HB
Non-dependant Deductions
- What are they?
- When is no deduction made?
- How Much?
- Minimising Deductions
- Temporary Stay?
- Non-dep or Lodger?
- Students
- Non-Dep Change in Circs
- Temporary Absences
- Joint Tenants
- Non-Dep Couples
- Paying Board
Lodgers
Joint Tenants
Homeowners / Shared Ownership
Homeowners
Service Charges
Mortgage / Secured Loan
Shared Ownership
Rent
Service Charges
Mortgage / Secured Loan
Discretionary Housing Payments
Council Tax Support
Standard Letters
Limited Capability for Work
April 2026 LCWRA Changes
Pre-2026 Claimants
Expanded definition of 'pre-2026 claimant'
Severe Conditions Criteria
‘Terminally ill’, end of life claimants
When would this protection be lost?
IR-ESA to UC
When should the claimant's ESA Work Capability Status transfer to UC?
- On ESA when claim UC
- NI Credits Only to UC
- IR-ESA ended when older member of couple turned State Pension age
- Gap between IR-ESA ending and UC starting
Missing LCW/RA Element?
Asked to provide fit notes / told must look for work
Challenging 'Found fit' decision
Trigger for WCA?
What is LCW / LCWRA
Who has LCW / LCWRA
Scored enough points / meets descriptor
Treated as having LCW/LCWRA
LCW
LCWRA
The Process
Terminal Illness
On New-Style ESA
Moved from IR-ESA to UC
NI Credits to UC
Reclaiming UC within 6 months
Getting LCW / LCWRA - The Process
Who Can/ Can't Have a Work Capability Assessment
Working?
Previously 'found fit'?
Issues for Mixed Age Couples
The medical assessment
Assessment Criteria
LCW
Scored 15 points or more
- Mobilising
- Standing and Sitting
- Reaching
- Picking Up and Moving or Transferring
- Manual Dexterity
- Making self understood
- Understanding communication
- Navigation and Maintaining Safety
- Evacuation of the bowel / bladder
- Consciousness during waking moments
- Learning Tasks
- Awareness of everyday hazards
- Initiating and completing personal action
- Coping with change
- Getting about
- Coping with social engagement
- Appropriateness of behaviour
Treated as having LCW
Substantial Risk
LCWRA
Meeting one of the LCWRA descriptors
- Mobilising
- Transferring from one seated position to another
- Reaching
- Picking Up and Moving or Transferring
- Manual Dexterity
- Making self understood
- Understanding communication
- Evacuation of the bowel / bladder
- Learning tasks
- Awareness of hazard
- Initiating and completing personal action
- Coping with change
- Coping with social engagement
- Appropriateness of behaviour
- Conveying food / drink to the mouth
- Chewing / swallowing food / drink
Severe Conditions Criteria
Treated as having LCWRA
Substantial Risk
Given a WCA decision
Found to have LCW
Found to have LCWRA
Review Assessment
Changes in Circumstances
Condition Worsened
Condition Improved
Starting Work
Reclaiming UC within 6 months
Prisoner
In hospital
Future Changes?
Useful Resources
Guide to completing the WCA50
Journal Entries and Standard Letters
Changes in Circs
Notification
What must be notified
Who is required to notify the change
How to notify
Time Limits
Civil penalty
Providing Supportive Evidence
Impact on UC award
The Basics
Monthly Assessment Periods
Beneficial changes
Relevant Benefit Awarded
Detrimental Changes
Closed Period Supersession
Impact on Transitional Protection
The Transitional Element
Erosion of the Transitional Element
Watch for errors
April Uprating
Addition of / Increase to HCE
Moving out of 'specified accommodation'?
Addition of LCWRA Element
Addition of Carer Element
Addition of Child Element
Addition of / Increase to Disabled Child Element
Increase to Standard Allowance
Human Rights Challenge
Loss of the Transitional Element
Couple to single
Single to Couple
UC award drops to nil / stops
Certain drops in earnings
Self-employed?
Transitional Element eroded to nil
Protection for Some Students
When would these other protections be lost?
Course finishes
Couple to single
Single to Couple
UC award drops to nil / stops
Certain drops in earnings
Self-employed?
Key age changes
Children / Young People
Claimant turning 25
Non-Dep turning 21
Claimant turning 35
State Pension Age
Single turning State Pension age
Couple: Turning State Pension age
Household Changes
Single to Couple
New partner on UC
New partner State Pension age
Couple to Single
New Baby
Death
Other Comings and Goings
Health Related Changes
Becoming sick
Subject to work search?
Short term health issue
Long term health issue
Could they now have a Limited Capability for Work?
Whilst working?
New-Style ESA
Going into Hospital
struggling with online system?
Got a WCA Decision
Caring Responsibilities
Regular and Substantial
Relevant Carer
Claimant Commitment
Carer Element
Getting it backdated
Impact on disabled person
Claim Carer's Allowance?
Temporary Absences
Going Abroad
Fleeing Domestic Abuse
Housing Costs Element
Couple Claim
Couples
Children
Non-dependants
The six month rule
Impact on the Housing Costs Element
Housing Related Changes
Moving Home
Moving to rented
Moving to non-rented
APA in place?
Awaiting adaptations?
In from hospital / care home
Moving to specified accommodation
Moving from specified accommodation
Moving to temporary accommodation
Moving from temporary accommodation
Differences to HB
LHA Changes
Rent Changes
Temporary Absence
Work / Childcare Changes
Finishing Work
Starting Work
Starting Self-Employment
Wage Changes
Childcare Costs Changes
Changes in unearned income / savings
Savings/Capital
Unearned Income
Change in law
April Uprating
Regulation Change
Caselaw Decisions
Anti-test Case Rules
Standard Letters
Challenging Decisions
Who can challenge
How to challenge
Notification of decision
Statement of Reasons
Subject Access Request
Mandatory Reconsideration
How, when and what
What happens next?
Taking it further
Problem areas
Difficulty getting a Mandatory Reconsideration Notice?
Couple Claims
Time Limits
Appeal
Appeals
Complaints
Maladministration
Human Rights
Judicial Review
Law and Guidance
UC Regulations
Guidance
Case Law
Immigration & Residency
Right to Reside
Settled & Pre-settled Status
EU Co-ordination Rules
NI Number Requirement
Habitual Residence
Temporary Absence
Claims
Work Related Requirements & Sanctions
Benefit Cap
Capital
Earnings
Unearned Income
Overpayments
Housing Related
Appeal Rights
How much
Child Elements
Childcare Element
LCW/LCWRA
Deductions
Transitional Protection
Students
Deposited Papers
NI Legislation
Situation
Moved from legacy benefits
Compensation Scheme
What happened to their legacy benefit/s
Wrongly advised to claim UC
Sick / Disability
Limited Capability for Work
Terminally Ill
Claimant
Dependent child
Non-dependant
In Hospital
Already on UC?
Making a new claim
Moving Out of Hospital
Transitional SDP Element
Getting PIP/ADP, DLA etc
Disabled Child
Complex Needs
Definition
What help?
How identified?
Problems?
Jobseekers
In work
Self-Employed
Carers
Families
Children
Having a baby
Disabled Child
Child care costs?
Foster Carers
Couples
Being treated as a couple?
Age Waiver
State Pension age and previously on Tax Credits
Mixed Age couples
What is a mixed age couple?
Do they have to claim UC?
Claiming UC because on IR-ESA and older member turning State Pension age
Mis-advised to claim UC?
Previously on Tax Credits
How much UC?
Standard Letters
Young People
On an Apprenticeship
Care Leavers
Students
Receiving Education
Qualifying young person
Non-Advanced Education
Advanced Education
Exam only students
What is Full-Time?
Open University Students
Compatibility with Work Requirements
Students who can claim
Disabled Students
Receiving Education
Does not have a LCW?
Not getting PIP, DLA/CDP, etc
Not classed as 'receiving education'
Student Parents
Part-time students
Transitional protection
Claiming as a Student
Conditionality
Student Income
How is it taken into account?
Advanced Education - England
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Examples
Non-Advanced Education - England
Examples
Advanced Education Wales
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Non-Advanced Education - Wales
Advanced Education Scotland
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Non-Advanced Education - Scotland
What if they can't claim UC?
Changes in Circs
On UC
Not on UC
Taking a break from studies
Dismissed or abandons
On Contributory Benefits?
What are the contributory benefits?
What's happening to JSA & ESA?
Making a claim for JSA or ESA
New-Style JSA
New-Style ESA
Claiming UC as well?
Old Style vs New Style
In Prison/Remand
Who counts as a 'prisoner'?
On UC when becomes 'prisoner'
Single
Couple
On release from prison
What if it's a dependent child that becomes a 'prisoner'?
What if it's a non-dependant that becomes a 'prisoner'?
Homeless / rough sleepers
Universal Credit: Law and Guidance
Click on the buttons below to learn more.
UC Regulations
Guidance
Case law
Deposited Papers
NI Legislation
NI Guidance