Housing Systems: Combating poverty and sustaining tenancies.
Housing Benefit: Claims and Payments
Housing Benefit - Claims and Payments
Someone entitled to Housing Benefit can only be paid HB if they make a claim for it. A claim is only complete if the claimant provides all the evidence and information the HB Office reasonably need to process it.

Click on the icons below to find out who can claim HB, how to ensure a valid claim is made and to whom Housing Benefit can be paid.

NOTE: New claims for HB can only be made by claimants who:

Claimants not able to make a new claim for HB should get advice about whether:
  • An 'old' claim could be reopened / reinstated, or
  • They are best making a new claim for Universal Credit. 

Claimed Universal Credit?

What happens to someone's HB if they have claimed UC?

Who can claim?

Who can and who can't claim HB, and why.

Mixed age couples

What are the rules for Mixed Age Couples?

How to claim

How to claim and issues with claiming.

Date of Entitlement

From what date will it be awarded?


How quickly and who to.
When HB can be paid to a landlord.

HB stopped

Why would this happen?


How the HB Office check on claims.

People From Abroad

Particular issues for people who need "leave to remain", for EEA nationals and for 'returning' British Nationals.

Info a Can Landlord Get?

What info can a landlord receive about someone's claim?

Being treated as a couple?

Why would this happen?

Case Law

For challenging decisions.


Frequently Asked Questions

Standard Letters

Standard Letters to help you resolve HB problems.

Maximising Award

Make sure claimants get their maximum entitlement.