Housing Systems: Combating poverty and sustaining tenancies.
Universal Credit for Income Teams

Need training for your Income Team that gets them thinking and offers solutions?

"This course has given us plenty of ideas that we can take back and use in our daily work - a real eye opener."
This full-day session is packed full of useful information and
practical ideas to aid problem solving 
This course is for those whose primary role is collecting rental income and reducing / preventing arrears. The course considers the areas where Universal Credit can cause problems with rental payments, and how to prevent or resolve them. It assumes a basic knowledge of Universal Credit.

9.30am                 Introductions and expectations

9.40am                  Claiming UC
                              Who has to claim now
                              Making sure the claim is made and paid
                              Closed claims – how to challenge them if incorrect
                              Monthly Assessment Periods
                              Issues for EEA nationals

11.00am                Break
11.15am                Getting the Housing Costs Element right
                              How the maximum UC award is calculated: Elements
                              Who can get UC to help pay rent
                              18-21 year olds / specified accommodation etc
                              ‘Untidy tenancies’
                              Use and occupation
                              Non-dependant deduction issues
                              Different Bedroom Tax rules to HB
                              Temporary absences
                              Moving home
                              “Would I lie to you?” exercise
12.30pm               Lunch

1.15pm                 How Much 
                             Issues for couples – hits and splits
                             Employed workers
                             Self-employment and the minimum income threshold
                             How changes affect the amount of the award

2.00pm                 APA managed payments and Third Party Deductions
                             What causes delays in APA managed payments?
                             Why might you receive a lower/no APA managed payment?
                             When would a Third Party Deduction stop?
                             What if there are other deductions from UC?

2.20pm                 Two Team case studies

3.00pm                  Break

3.15pm                  Filling the Gaps
                              Moving home and claiming UC: HB run on / Date of claim
                              Issues for those who are too sick to work
                              Understanding Rapid Reclaims
                              How sanctions impact on paying rent
                              Late notification of a change in circumstances
                              Discretionary Housing Payments
                              Changing Circs Bingo

4.00pm                  Challenging decisions
                               Explicit consent
                               The Process
4.30pm                 Close
What delegates have said about this course:

"Great course, so useful to my job role.
Packed full of hints and tips that I will use every day."

 "Kept us involved - very relevant exercises. Trainer very informative and encouraged discussion."

"It explained so much - I now feel so much more confident when discussing arrears with UC claimants."

"It's worrying how so much can go wrong - I'm so glad I attended this course ahead of our areas going onto the Full service."

To book this course in-house for just £895+vat for up to 16 delegates please....

Call us now on: 01756 796394 or email: training@housingsystems.co.uk
"I have worked in housing for over 30 years and this is the best benefits training I have ever had."

Shoreline Housing
Find out more about our in-house training...........click here
If you would like to learn more about our services just ask for an information pack - email us at: info@housingsystems.co.uk
In-house course
Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.

Many are not aware why the problem has arisen or how to deal with it.

Some don't even know that they are missing out on money they are entitled to.

This course aims to give delegates the knowledge and confidence to tackle these issues. 

Devised especially for those staff who have a basic knowledge of Universal Credit and are now ready to delve into the complexities of the system that they need to know for their job.

This course aids learning by using case studies and discussion and is different to most other UC training.

You will not be disappointed if you book this course.

Book this course in-house for just £895+vat (for up to 16 delegates).