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Mixed age couple standard letters

              
                                
                                              
                                       


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Claims
CP1: Tenant letter to HB as nil income

CP2: Tenant request to be treated as liable for the rent

CP2A: Tenant request to be treated as liable for the rent, where tenant has died

CP2B: Tenant request that HB accept 100% liability where other joint tenant not paying as has left

CP3: ESA couples - requesting that HB Office consider better off issues

CP4: Request to pay HB or ex-gratia payment for period while missed out on HB due to 'wrong' member of couple claiming in a couple where one or both are on ESA

CP5: Tenants request for CTS when already on HB due to changes in circs

CP6: Request for HB to cover service charges where 100% shared owner

CP20: Request accept HB from intention to claim date 

Backdating:

CP7: Tenant request to backdate the date of claim

CP8: 'Late' request to backdate the date of claim

CP9: Finishing work - request to backdate claim

CP10: Tenant request to back pay claim when Pension Credit age

CP11: Hotel / board & lodging accommodation with daily rent - request to backdate claim 

CP12: Info from JCP not reached HB office -Request for backdate

CP13: Request for backdate where passport benefit claimed

Other:

CP30: Authorisation

CP31: Income Support for estranged young learners past 21st birthday

CP33: Right to reside as parent of child in education 

CP34: DWP says no right to reside- HB can make own decision

  

 

Mixed Age Couples

HB MAC1: discontinued

HB MAC 2: discontinued

HB MAC 3: Advance claim, moving to new LA, no PC but on pension age HB

HB MAC 3a: Revision of refused claim, moved to LA, not on PC but pension age HB when claimed

HB MAC4: Request to accept claim for HB by mixed age couple – moving to new LA, but in receipt of Pension Credit or pension credit age HB

HB MAC5: Request to reinstate HB where cancelled in error due to oldest member of a working age couple turning pension credit age but younger member on IR-ESA, IB-JSA or IS

HB MAC6: Request to reinstate HB where cancelled in error due to single working age claimant becoming a mixed age couple but IR-ESA, IB-JSA or IS will continue in payment

HB MAC7: Request to reinstate HB where cancelled in error - single pension age claimant becoming a mixed age couple but partner’s IR-ESA, IB-JSA or IS will continue in payment

HB MAC8: Request to review decision not to accept HB claim made on or before 13th August 2019 by mixed age couple entitled to have claim backdated to before 15th May 2019
HB and Universal Credit
HB UC1: Letter to HB where telling claimants who move within LA area they must claim UC

HB UC2: Letter to HB requesting HB for notice period for someone on UC/claiming UC and moving out of specified or temporary accommodation

HB UC3: Letter to HB challenging being told to claim UC when moving out of specified or temp accommodation and staying within same LA admin area

HB UC4: Request HB for UC claimant as living in specified accommodation

HB UC5 Request HB make decision on whether UC claimant is living in 'specified accommodation' or not & notify DWP

HB UC6: Request for missed Transitional Housing Payment when moved home
 
Issues providing evidence
EV1: New Claim: Request more time to provide info for claim

EV1A: On-going Claim: Request more time to provide info for claim

EV2: New Claim: Cannot provide info requested to process claim - please process

EV2A: On-going Claim: Cannot provide info requested to process claim - please process

EV3: New Claim treated as 'defective': request revise decision

EV3A: Request 'defective' claim be reinstated as evidence provided

EV4: New Claim: Request 'defective' claim be reinstated as evidence provided

EV5: General Letter: Request to reinstate claim as information requested not reasonably required

EV6: New Claim: On passport benefit - request process claim- no need for info 

EV6A: On-going Claim: On passport benefit - request process claim- no need for info

EV7: New Claim: Info requested already verified by DWP: reinstate claim

EV8: New Claim: Info requested on CIS- request reinstate claim

EV9: New Claim: Info requested verified by DWP - please process claim

EV9A: On-going Claim: Info requested verified by DWP - please process claim

EV10: New Claim: Unreasonable request for info as available on CIS: please process claim

EV10A: On-going Claim: Unreasonable request for info as available on CIS: please process claim

Evidence linked to rent:

CP21: Landlord proof of rent letter

CP22: Rent breakdown example
  

 

Payments
CP23: Tenant request for Payment on Account (interim payment)

GP4:  Request for Payment on Account where claim for IS / IR-ESA / IB-JSA delayed

CP24: Landlord request for HB direct

CP25: Landlord request for HB direct where payments sent to tenant in error

CP26: Landlord request revision of decision not to pay HB Direct due to LHA

CP27: Tenant request for HB direct

CP28: Tenant request to bank to release HB payments where gone into overdrawn account: First right of appropriation
  

 

HB Stopped
HS1: Letter from tenant to request revision of termination decision as provided info within month of termination decision

HS1A: Letter from tenant to request revision of termination decision even though outside time limits

HS2: Letter from tenant to request revision of termination decision as correct procedure not followed on intervention

HS3: Letter from tenant requesting revision of termination decision as correct procedure not followed on change in circs

HS4: Letter from tenant requesting revision of termination decision as not a reasonable request for information

HS5: Letter from tenant requesting revision of termination decision as information already verified by DWP


JSA Sanction & HB Stopped:

HS10: Landlord's request for HB to be paid whilst IB-JSA is sanctioned

HS11: Tenant's request for HB to continue whilst IB-JSA sanctioned

HS12: Tenant's request for HB to continue whilst CB-JSA sanctioned
  

 

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