Housing Systems:
Combating poverty and sustaining tenancies.
Search
Free Trial
Login
Menu
Home
Contact Us
Try Us for Free
Testimonials
Social Mission
Our Values
Make us your super heroes
Mixed Age couples
News
Latest News
In the news
News Headlines
Current Hot Topics
Newsletters
2018
2017
2016
2015
Briefings
2018
2017
2016
2015
Quiz
Quiz 2018
Quiz 2017
Universal Credit
How it Works
Introduction
Timetable
Problem Areas
ESA to UC
Gateway v Digital
Contributory Benefits
Migration
Transitional Protection
Communication
Monthly Assessment Periods
Personal Budgeting Support
Passport Benefits
Challenging Decisions
Maladministration
Law and Guidance
Standard Letters
Terminology
Situation
People from Abroad
Workers
Self-Employed
Jobseekers
Limited Capability for Work
Hospital
Disability
Terminal Illness
Couples
Families
Disabled Child
Carers
Young People
Students
Conditionality
Claimant Commitment
What's Required?
Work Search
Sanctions
Hardship Payments
Standard Letters
Claims
Who Can Claim
Who Has To Claim
How to Claim
No bank account?
When
Existing Benefits
ESA to UC
Waiting Days
Help Available
What then?
Claim Closed?
Keeping a claim going
Ending a Claim
Escaping the Lobster Pot
Standard Letters
How Much
How Calculated
Elements/Needs
Two Child Limit
Income
Savings/Capital
Benefit Cap
Deductions
Maximising
Better off on UC?
Worse off on UC?
Standard Letters
Payments
Main Principles
Advance Payments
1st Payment
Delays
Missing payment?
Alternative Payment Arrangements
Deductions
Stopped?
Overpayments
Hardship Payments
Standard Letters
Housing Costs
Problem Areas
Main Principles
What's Covered
Non-dependant Deductions
Liability
Occupation
18-21 Year Olds
Social Housing
Supported Housing
Temporary Accommodation
Joint Tenants
Private Rented
Home Ownership
Service Charges
Discretionary Housing Payments
Standard Letters
Changes in Circs
Notification
Monthly Assessment Periods
Household Changes
Key birthdays
Income/Savings Changes
Becoming Sick
Caring Responsibilities
Rent Changes
Temporary Absence
Moving Home
Standard Letters
Housing Benefit
Claims & Payments
Claimed Universal Credit?
Who Can Claim
How to Claim
Date Entitlement Starts
Payments
HB Stopped
Interventions
People from Abroad
What info can a landlord get?
Being treated as a couple?
Case Law
Recent Queries
Standard Letters
Maximising Award
Rent Issues
Supported Housing
Shared Owners
Couples
Liable for rent
Occupying
Temporary absences
Two Homes
Contrived tenancy
Rent Restrictions
Case Law
Recent Queries
Standard Letters
Maximising Award
How Much
How Calculated
The 5 Steps
Maximum HB
Rent
Service Charges
Bedroom Tax
Local Housing Allowance
Non-Dependant Deductions
Lodgers
Applicable Amount
Income
Savings / Capital
Benefit Cap
Maximising Award
Case Law
Recent Queries
Standard Letters
Changes in Circs
What happens - procedure?
Award of 'Relevant Benefit'
Time Limits
Informing HB Office
HB Suspended
What's Changed?
Case Law
Recent Queries
Standard Letters
Maximising Award
Overpayments
Good Practice
Reducing Impact on Rent Account
Is it an Overpayment?
Why Overpaid?
How Much?
Is it Recoverable?
Recovered From?
How Can it be Recovered?
Notification
When Should Recovery Start
Challenging Decisions
Fraud
Case Law
Recent Queries
Standard Letters
Challenging Decisions
Who can challenge?
What to Challenge?
How to Challenge?
Revisions
Appeals
Official Errors
Time Limits
Judicial Review
Law and Guidance
Standard Letters
People from Abroad
Main Principles
EEA or Non EEA?
Non EEA Nationals
EEA Nationals
EEA Situation
Refused HB?
Definitions
Case Law
Recent Queries
Standard Letters
Welfare Reform
ESA
Who Can Claim
New Style ESA
How to Claim
Backdating
Repeat Claims
Health and Work Conversations
Medical Assessment
How Much
Awards and Reviews
ESA Sanctions
Challenging Decisions
Working and ESA
Students and ESA
And Other Benefits
April 2017 Changes
Help Pack / Letters
JSA Sanctions
Preventions Checklist
Claimant Commitment
Sanctionable Offences
Good Reason
How Much?
Sanction Periods
16 & 17 Year Olds
DWP Responsibilities
Hardship Payments
Challenging Sanctions
Impact on HB
Regulations
Standard Letters
Personal Independence Payment
Who Can Claim
The Disability Tests
How To Claim
How Much
Award Periods & Reviews
Changes in Circumstances
Challenging Decisions
Added Extra's
On DLA
PIP Case Law
Help Pack
Standard Letters
April 2017 Changes
Bedroom Tax Changes
Two Child Limit
ESA WRAG Component / UC LCW Element
18-21 Housing Costs
Youth Obligation
Child under 5 - Conditionality
Bereavement Benefits
UC Changes 2018
No new claims in Live / Gateway areas
Advance Payments changes
Waiting Days
HB Run On
Backdating Assessment Period
HB for Temporary Accommodation
Change to DHP rules
Surplus Earnings
Surplus Losses
New time limit for providing evidence of benefical change
New rules when suspending conditionality
Changes to assessment
Disability Protection
HCE for 18 - 21 year olds
Two Child Limit
Housing Benefit
Child Tax Credit
Universal Credit
Exceptions
Order of Children
Action Points
Interaction with Benefit Cap
Social Housing LHA Cap
What's happening?
Other Changes
Changes 2016
Changes 2017
Changes 2018
Changes 2019 & Beyond
Benefit Cap Reduction
Pension Credit Age
Pension Credit Changes
PIP Changes
Supported Housing Review
SMI Changes
Autumn Budget 2018
Money Matters
Maximising Income
With Children
With Disabilities / Sick
Carer
Jobseeker
Workers
Off work sick
Bereavement Benefits
Pension Credit Age
Students
Age 16/17
Flexible Support Fund
Social Fund
Local Welfare Schemes
Benefit Delays
Help to save scheme
Reducing Outgoings
Charitable Help
Computer/ Internet Access
Council Tax
Entertainment
Furniture and Household Goods
Gas/ Electricity
Health Costs
Pregnancy
Tax
Telephone
Travel
TV Licence
Water
Work Search
Discretionary Housing Payments
Claims
How Much?
Payments
Changes in Circs
Overpayments
Guidance
Appeals
DHP Pot
Standard Letters
Help for Homeowners
Main Principles
Who cannot get help
Who can get help
How Much Help
Waiting Period
Does it have to be repaid?
Shared Equity / Ownership
Mortgage Interest Run-on
Claiming help
Case law and Guidance
Tools
Calculators
Universal Credit
Housing Benefit
Have You Seen?
What's new?
Summary Sheets
Leaflets
Briefings
Our FOIs
Our Videos
Our Apps
Standard Letters
Universal Credit
Housing Benefit
Employment & Support Allowance
JSA Sanctions
Reference Tools
Benefit Rates
Law and Guidance
ESA Help Pack
Training
In-house Training
UC - Taking on the Challenge
Housing Benefit
Welfare Reform
Other courses
Universal Credit
UC - The Essentials
UC for Income Teams
Universal Credit and Lettings
Reducing arrears through UC
UC & Supported Housing
UC & Affordability Checks
UC Problem Areas and How to Resolve Them
UC Conditionality and Sanctions
Universal Credit for Workers
Calculating Universal Credit
Universal Credit & EEA Nationals
UC and Sheltered Housing
Open Courses
Our Trainers
Pricing
About Us
About Us
About Us
Meet the Team
Website & Tools
Query Service
Pricing
Not a Member?
Help Guide
Our Values
Social Mission
Work for Us
Home
Contact Us
Try Us for Free
Testimonials
Social Mission
Our Values
Make us your super heroes
Mixed Age couples
News
Latest News
In the news
News Headlines
Current Hot Topics
Newsletters
2018
Sept/Oct 2018
August 2018
June/July 2018
May 2018
April 2018
Feb/March 2018
January 2018
2017
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
2016
December 2016
2015
Briefings
2018
2017
2016
2015
Quiz
Quiz 2018
Quiz - January 2018
Quiz - Feb/March 2018
Quiz - May 2018
Quiz - June/July 2018
Quiz - August 2018
Quiz - Sept/Oct 2018
Quiz 2017
Quiz - January 2017
Quiz - February 2017
Quiz - March 2017
Quiz - April 2017
Quiz - May 2017
Quiz - June 2017
Quiz - July 2017
Quiz - August 2017
Quiz - September 2017
Quiz - October 2017
Quiz - November 2017
Quiz - December 2017
Universal Credit
How it Works
Introduction
Pension Credit age
Trusted Partner Status
Differences to HB
Who's who at the JC?
Timetable
Northern Ireland
Timetable
Who will have to claim
NI Legislation
Job Centre closures
Problem Areas
General Issues
Full/Digital Service
ESA to UC
Gateway v Digital
Two Types of UC
Live / Gateway Service
Full / Digital Service
'Transfer' process
Differences
In Process
In Regulations
6 Month Rule
18-21 Year Olds
Workers
Child Care Costs
Unearned Income
Backdating
Annual Verification
Surplus Earnings
Single-Couple
Couple-Single
Avoiding Universal Credit
Forcing a move onto UC
Contributory Benefits
What are the contributory benefits?
What's happening to JSA & ESA?
Making a claim for JSA or ESA
New-Style JSA
New-Style ESA
Claiming UC as well?
Migration
Transitional Protection
Who's entitled?
How Much?
How Long For
Extra protections for some
Severe Disability Premium
Communication
From DWP
To DWP
Consent
Implicit Consent
Explicit Consent
Definition of representative
Landlords
Landlord Portal
Risks to Landlord
Data Sharing
Apollo List
General questions and complaints
Monthly Assessment Periods
Notifying Changes
Moving Home
Personal Budgeting Support
What is it?
Universal Support
Alternative Payment Arrangements
Money Advice
Passport Benefits
Free School Meals
Health Costs
School Clothing Grants
Healthy Start Vouchers
Social Fund
Watersure
Travel Costs
Legal Aid
Sure Start Maternity Grant
Funeral Payment
Cold Weather Payment
Challenging Decisions
Who can challenge
How to challenge
Notification of decision
Statement of Reasons
Mandatory Reconsideration
Full/Digital Service
'Live'/Gateway Service
What is next?
Couple Claims
Time Limits
Appeals
Complaints Resolution Teams
Maladministration
Law and Guidance
UC Regulations
Guidance
ADM Memos
2018
2017
2016
2015
2014
Case Law
UC Bulletins
2018
2017
Standard Letters
Terminology
Situation
People from Abroad
Main Principles
Claims Process
NI Number
Leave to remain
Habitual Residence Test
Right to Reside
British Citizens
Dual Nationality
Couples
EEA or Non EEA?
Non EEA Nationals
Who can claim?
Leave to Remain
Refugees
Other Types of Leave
Commonwealth
Domestic Violence
Family Member of EEA
Who can't claim?
Immigration Status Test
No Leave to Remain
Asylum Seeker
Limited Leave to Remain
No Recourse to Public Funds
Sponsorship
Issues for Couples
Residence Documents
EEA Nationals
What to Ask
Flowchart
Who can claim?
Who can't claim?
Habitual Residence Test
Right to Reside
A2, A8 and Croatian Nationals
Residence Permits
Turkey & Macedonia
EEA Situation
Permanent residence
5 Year Rule
Retired
Long Term Sick
Via Family Member
PR Card
Worker status
Employed
Self Employed
Genuine & Effective
Retained Worker Status
Pregnancy Related Illness & Maternity
Unfit for work
Long Term Sick
Temporarily Sick
Job seeker
GPOW Test
Refused UC?
Couples / Family Members
Who is a Family Member?
Dependency
Divorced/ Separated/ Violence
Death
Moved From UK
No Longer Qualify
Family Member of British Citizen
Child in Education
Student
Self sufficient
Couples
Refused UC?
Definitions
Law & Guidance
Workers
Self-Employed
Jobseekers
Limited Capability for Work
What advantages?
Who and How?
ESA to UC?
Do they have to claim UC?
How Much UC?
Told WCA overdue?
Becoming a couple with someone on UC?
Still in Assessment Phase?
Trigger for WCA?
Challenging 'Found fit' decision
ESA as income
IB/SDA to UC?
Repeat Claims
Relevant Period
Medical Assessment
UC50 Form
The Medical
Who has a LCW?
Substantial Risk
Failed to attend
Found Fit
LCW/LCWRA Elements
LCW: Single claimant
LCW: Couple claimant
LCW: Separated Couples
LCWRA Element
When From
Swapping Elements
Death
Permitted Earnings
Disabled Workers
Worse off on UC?
Help Pack / Letters
Hospital
Already on UC?
Making a new claim
Moving Out of Hospital
Pay rent
Transitional SDP Payment
Disability
Terminal Illness
Couples
Being treated as a couple?
Families
Disabled Child
Carers
Young People
Students
Conditionality
Claimant Commitment
Reducing what's required
What's Required?
Jobseekers
Youth Obligation
Workers
Earnings Thresholds
In Work Pilot
Short periods of sickness
Too Sick to Work
Carers
Families
Foster Carers
Students
Drug/Alcohol Issues
Domestic Violence
Homeless
Emergencies
Changes in Circumstances
Conditionality Groups
No Work Requirements
Work Focused Interviews
Work Preparation
'Full' Work Search
Going Abroad
Bereavement
Work Search
Hours Requirement
90 Minutes
Availability Requirement
Limiting the conditions
What counts?
Evidence
'Find a Job'
Sanctions
Complex Needs?
Levels
How Much
Challenging
Good Reason
Impact on HCE
Hardship Payments
Who can get one?
What is Hardship?
How to Apply?
How Much?
Repaying
Refused?
Standard Letters
Claims
Who Can Claim
Who can currently claim?
Full / Digital Areas
Letting in a Digital area?
Who is Being Wrongly Advised to Claim
Move within LA
Tax Credits
Mixed Age Couples
Moving into 'Specified accommodation'
Claiming a Contributory Benefit
Challenging an ESA found fit decision
Live / Gateway area
Gateway Conditions
'Singles' Gateway
'Families' Gateway
Worse off on UC?
Better off on UC?
Mixed Age couples
Three+ Children
SDP Gateway condition
Basic Conditions
Age
Claimant Commitment
Excluded
In GB
Income / Savings
Bank Account
Previously on UC?
Earnings too High
Special Groups
16 & 17 Year Olds
Couples
People from Abroad
Students
Prisoners/Remand
Care Leavers
Appointees
Power of Attorney
Court of Protection
One claim per household
Who Has To Claim
Full / Digital Areas
Gateway Areas
6 month rule
Three+ Children
How to Claim
Digital
Online
Telephone claims
Transferring from Live system
Gateway
Registering an intention to claim
Claiming from hospital
Making a successful claim
New Claim Interview
Live / Gateway
Full / Digital
The Interview
Fails to attend
Claimant Commitment
What is it?
Does everyone have to have one?
What does it include?
how to accept
Cooling off period
Second opinion
couples
reviewing a claimant commitment
Failing to accept claimant commitment
ID Verification
Live / Gateway claim
Full / Digital claim
ID interview
ID security questions
Fails to attend ID Interview
Fails to provide photo ID
Claim closed as failed to prove ID
Information & Evidence
What's Needed
National Insurance No
Evidence
Rent Verification
Self-Employed?
Failing to Provide Evidence
Re-Claims
Mental Capacity
No bank account?
When
Can they claim yet
Previously on UC?
Advance Claims
When to delay claim
Date of Claim
Getting a Claim Backdated
Existing Benefits
Housing Benefit
Income Support
IB-JSA
Tax Credits
Council Tax Support
'Overlapping' payments
ESA to UC
Waiting Days
What were they
Who was affected
Minimising the Impact
Flowchart
Help Available
Complex Needs
Definition
What help?
How identified?
Problems?
Reasonable adjustments
Universal Support
Home Visits
Other
What then?
Claim Closed?
Failed to attend new claim interview
Failed to attend ID interview
Failing to accept claimant commitment
What should they do?
Keeping a claim going
Change in Circs
Self-Employed?
Info / Evidence requested?
Annual Verification
Ending a Claim
Getting back on legacy benefits
Escaping the Lobster Pot
Why escape?
Live / Gateway area
Full / Digital area
Three plus Children
UC to ESA?
Mixed age couples
Standard Letters
How Much
How Calculated
Elements/Needs
Standard Allowance
Child Element
Definitions
Change in Circs
No Child Benefit in payment
Disabled Child Element
Limited Capability for Work/Related Activities Element
Housing Costs Element
Carer Element
Child Care Element
The work condition
The childcare costs condition
The payment condition
The notification condition
How Much
The Regulations
Two Child Limit
Exceptions
Multiple Births
Adoption
Non-parental caring
Non-consensual sex
Interim Period
UC FAQS
UC Examples
Order of Children
Income
Whose income counts?
Earnings
Employed Earnings
What Counts?
Net Earnings
Verification/RTI
Monthly Assessments
Frequency of wages
Weekly wages
Fortnightly wages
4 weekly wages
Monthly wages
Wages paid early
Employer reported late
Self-Employed Earnings
Income
Expenses
Losses
Start Up Period
Minimum Income Floor
Gainfully Self-Employed?
Work Allowance
Fluctuating Earnings
Starting/Finishing Work
Surplus Earnings
Benefits
Other Income
Notional Income
Students
Savings/Capital
Impact on Award
What's Disregarded
What counts
Property
Valuation
Notional/Deprivation
Benefit Cap
How it works
Cap Limit
Who's Affected
Guardians
How calculated
Impact
Minimising Impact
Legal Challenges
Deductions
Maximising
Elements
Housing Costs
Timing
Better off on UC?
Worse off on UC?
Standard Letters
Payments
Main Principles
Advance Payments
Benefit Transfer Advance
New Claim Advance
Change in Circs Advance
Budgeting Advances
Repayment Cap
1st Payment
Delays
Missing payment?
Alternative Payment Arrangements
Needing Support
Twice Monthly
To Landlord
When can they be made?
How do you apply
Trusted Partner
When Paid
How Much Should be Paid?
To claimant in error
Arrears Still Increasing
APA Stopped?
Switchback
DHP for Benefit Cap?
FAQs
Split Payments
Scotland
Deductions
What for / Priorities?
How Much
Sanctions
Fraud Penalties
Advance Payments
Third Party Deductions
TPDs for Rent Arrears
TPDs for Water Arrears
TPDs for Court Fines
TPDs for Council Tax
Child Support Payments
Hardship Payments
Benefit Overpayments
Civil Penalties
Stopped?
Suspended
Terminated
Overpayments
Main Principles
From Landlord?
From Claimant?
Fraud Penalty
Civil Penalty
Recoverable?
What should the DWP do?
Challenging Decisions
Hardship Payments
Standard Letters
Housing Costs
Problem Areas
50% Housing Costs
Non-Dep Deduction wrongly taken
No Housing Costs Element in award
Age 18-21
Supported Housing
New baby
Service charges
Main Principles
Service Charges
Who cannot get help
What's Covered
Rent
Home Owners
Service Charges
Size Criteria
Who gets a bedroom?
Special Groups
Temporary Absences
Bedroom Tax rules
LHA rules
April 2017 Changes
Previously on HB?
Non-dependant Deductions
What are they?
When is no deduction made?
How Much?
Minimising Deductions
Temporary Stay?
Non-dep or Lodger?
Students
Non-Dep Change in Circs
Temporary Absences
Joint Tenants
Non-Dep Couples
Paying Board
Non-dependant Deductions
Liability
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupation
Fleeing Violence
In Prison/Remand
In a Bail Hostel
Abroad
Hospital/Respite
Decant/Repairs
Other Absence
Two Homes
Moving Home
18-21 Year Olds
Who can get help with Housing Costs?
FAQs
Inappropriate to live with parents
Examples
Social Housing
How Much?
Service Charges
Rent Free Weeks
53 week rent year
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
Student Non-Dep
Away From Home?
How Much is Deducted?
Excluded
Non-couple joint tenants
Death
Minimising Impact
When to Challenge
Size of Room
Use of Room
Panic Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
DHPs
Student Non-Dep
Human Rights
How to Challenge
Case Law
April 2017 Changes
Differences to HB
Non-dependant Deductions
Unreasonably high rent
Temporary Accommodation
Proposed LHA 'Cap'
Supported Housing
Specified Accommodation
Definition
Moving In
Moving Out
Problems getting HB?
Two Homes
What about floating support?
Intensive Housing Management
Temporary Accommodation
Sheltered Housing
Supported Housing Review
Temporary Accommodation
Definition
Moving In
Moving Out
Joint Tenants
Private Rented
How Much
LHA Rules
Under 35's
Home Ownership
What Help Is Given?
Which Loans Count?
How Much help?
Standard Interest
Service Charges
From When?
How to get it
How Long For?
Paying back the loan
Changing from SMI to loan
Service Charges
Category A
Category B
Category C
Category D
Ineligible Charges
Excessive Charges
Variable Service Charges
Problem Areas
Disputes
Discretionary Housing Payments
Standard Letters
Changes in Circs
Notification
What
Who
How
When/Time Limits
What next?
Civil penalty
Monthly Assessment Periods
Household Changes
Single to Couple
Couple to Single
New Baby
Death
Child Care
Comings and Goings
Key birthdays
Pension Credit Age
Working Age
Children / Young People
Income/Savings Changes
Finishing Work
Starting Work
Starting Self-Employment
Wages
Relevant Benefit Awarded
Savings/Capital
Becoming Sick
Caring Responsibilities
Regular and Substantial
Relevant Carer
Claimant Comittment
Carer Element
Getting it backdated
Impact on disabled person
Claim Carer's Allowance?
Rent Changes
Temporary Absence
Fleeing Violence
Prison / Remand
Going Abroad
Hospital / Respite
Decants
Other Absence
6 month rule
Moving Home
Moving to rented
Moving to non-rented
APA in place?
Awaiting adaptations?
In from hospital / care home
Differences to HB
Moving to specified accommodation
Moving from specified accommodation
Moving to temporary accommodation
Moving from temporary accommodation
Standard Letters
Housing Benefit
Claims & Payments
Claimed Universal Credit?
What happens
Two week HB Run-on
Who Can Claim
Need to claim UC instead?
Wrongly told need to claim UC
Age
Prove Identity
Pay 'rent'
Live in property
Not excluded
People from Abroad
Students
On a Passport Benefit
Studying Part Time
Lone Parent
'Disabled' Students
Pension Credit Age
Non-Advanced Education
Couples
Care Leavers
Taken Advantage
Previously Owner
On Universal Credit
Income/Savings
Appointees
Power of Attorney
Court of Protection
Shared Owner
When would a move trigger a claim for UC?
How to Claim
New claim needed?
Getting it right
via Job Centre
Rapid Reclaim
On Pension Credit
Log Claim Over Phone
Living in a Hostel?
Joint tenants
Couples
Couples on C-ESA
Providing Evidence
What's Required
Proof of Identity/NIno
Household
Income
Savings
Rent
Child Care Costs
Living in a Hostel?
Problems Providing
is it Reasonable?
Time Limits
Problems Providing
HB Lost it?
Landlord as Verifier
From DWP via CIS
Nil Income
Need backdating?
The Rules
Time Limits
How to Request
Good Cause
What happens next
Refused?
Alternatives
Defective Claim?
Adverse Inference
Mental Capacity
Intention to claim
Date Entitlement Starts
Date of Claim
Backdating
Moving Home
Couples
Payments
How Quickly
Delays
Payments on Account
Waiting for Tax Credits?
To Landlord
To Tenant
Not as Much as Expected?
HB Stopped
JSA Sanctioned
Passport Benefit Ended
Failed to Provide Info
Failed to Respond to Intervention
Starting work
Non-Dep Deduction Applied
Not Living in Property
Savings Increase over £16,000
Death
Partner on UC moved in
EEA National loses R2R
Interventions
People from Abroad
What info can a landlord get?
Being treated as a couple?
When not a couple
Couples treated as single claimants
Case Law
Recent Queries
Standard Letters
Maximising Award
Rent Issues
Supported Housing
Exempt Accommodation
Specified Accommodation
Hostels
Service Charge Issues
Rent Restrictions
Future Changes
On Universal Credit?
Specified Accommodation
Temporary Accommodation
Shared Owners
Couples
Liable for rent
Definition of rent
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupying
Moving In
Date HB Starts
HB Prior to Moving In
Vulnerable Tenants
From Hospital or Residential Care
Awaiting Adaptations
Moving Out
HB for Notice Period
More Suitable Accommodation
Moving to Care Home
Staying in Hospital
Going to Prison
Fleeing Violence
Claiming UC?
Former Tenant Arrears
Two Homes
Temporary Absence
Intention to Return
Length of Absence
'Live' HB Claim
Reason for Absence
Prison/Remand
On Remand
Convicted
Length of sentence
Bail & Bail Hostels
Temporary Release
Rehab
Hospital/Medical Care
Care Home
Fleeing Violence
Going Abroad
Training Course
Other Absences
HB Stopped?
Overpayments
Decants
Temporary absences
Two Homes
Fleeing Violence
Moving Home
Large Families
Student Couples
How Much
Contrived tenancy
Rent Restrictions
Exempt Accommodation
Rivendell case
Case Law
Recent Queries
Standard Letters
Maximising Award
How Much
How Calculated
The 5 Steps
Maximum HB
Rent
Service Charges
Tenant Incentive Scheme
Bedroom Tax
Local Housing Allowance
Joint Tenants
Non-Dependant Deductions
Rent Free Weeks
Supported Housing
Rent Restrictions
Service Charges
What's Eligible?
What's Not?
Intensive Housing Management
Excessive Charges
Water
Fuel
Gardening
Garages etc
Stair Lifts etc
Meals
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
Student Non-Dep
Away From Home?
How Much is Deducted?
Excluded
Protected
Protection on Death
13 Week Protection
Minimising Impact
When to Challenge
Size of Room
Use of Room
Panic Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
Human Rights
DHPs
Student Non-Dep
1996 Rules
How to Challenge
Case Law
April 2017 Changes
Moving to UC?
Local Housing Allowance
How It Works
Who's Affected?
Who's Protected?
Who Needs a Bedroom?
Shared Accommodation Rate
How Much Deducted
How Paid
Difficulties Paying
Unlikely to Pay
Social 'LHA' Cap
Non-Dependant Deductions
What are they?
How Much
Amounts
Tenant Disabled?
For Joint Tenants
Couple Non-deps
Working Non-Dep
Non-Dep on ESA
Non-Dep on JSA
Non-Dep on UC
Non-Dep no income
Non-Dep Student
Non-Dep Armed Forces
Elderly Non-Dep
Temporary Stay
Temporary Absences
When no deduction
Minimising Deduction
Temporary Stay
Two Homes
Temporary Absences
Elderly Non-dep
Elderly Claimant
Claimant/Partner Disabled?
Non-Dep Working
'Taking Advantage'
Change in Circumstances
Turning 18/25
Moving In/Out
Starting/Finishing Work
Off Work Sick?
JSA/ESA/UC Sanction
Claiming ESA
In Hospital
Prison/Remand
Highest deduction taken
Non-Dep or Lodger?
Can a DHP Help?
Lodgers
Applicable Amount
How it works
Amounts
Personal Allowance
Child Allowance
Two Child Limit
Exceptions
Multiple Births
Adoption
Non-Parental Caring
Non-Consensual Sex
Order of Children
Family Premium
Disabled Child Premium
Disability Premium
Work Related Activity Component
Support Component
Enhanced Disability Premium
Severe Disability Premium
Carers Premium
Missing a Premium?
Income
How it Works
Whose Income Counts?
Earnings
What Counts?
Expenses
Overtime
Fluctuating Earnings
Arrears of Earnings
Permitted Earnings
Earnings Disregards
Child Care Costs
LA RTI
Benefit Income
Tax Credits
New claim for TC
Change in TC award
Payment Periods
Arrears of Tax Credits
TC Reduced due to overpayment
Two Child Limit
Finishing work
Other Income
Nil Income
Notional Income
Student Income
On Pension Credit
Guarantee Pension Credit
Savings Pension Credit
Savings / Capital
How It Works
What Counts as Capital?
What's Disregarded?
Personal Injury Payments
Property
Pension Pots
Spent/ Given Away
Notional
Benefit Cap
How It Works
Who's Excluded
Guardians
Supported Housing
How Much Deducted
Changes in Circumstances
Minimising Impact
On UC?
Legal Challenges
Maximising Award
Case Law
Recent Queries
Standard Letters
Changes in Circs
What happens - procedure?
Award of 'Relevant Benefit'
Time Limits
Informing HB Office
Claimant Duty
Landlord Duty
How to Notify
On Pension Credit
Fraud
HB Suspended
What's Changed?
Moving Home
Moving onto Universal Credit
Changes in Income
Starting / Ending Work
Extended Payment / Run-On
Household Changes
New Baby/Child
Key Birthdays
Comings and Goings
Death
Going Abroad
Rent Changes
Temporary absences
Case Law
Recent Queries
Standard Letters
Maximising Award
Overpayments
Good Practice
Reducing Impact on Rent Account
Is it an Overpayment?
Claim for UC
Why Overpaid?
Change in Circs
Death
Tenancy Ends
Errors in Rent
Tax Credits
Payments on Account
Official Error
Multiple Causes
How Much?
Correct Dates?
Underlying Entitlement
Diminishing Capital
Civil Penalty
Fraud Penalty
Is it Recoverable?
Who caused it?
Official Error
Landlords Must Pay
'Old' Overpayments
Discretion Not to Recover
Notification Issues
Recovered From?
The Claimant
The Claimant's Partner
The Landlord
When?
Before You Repay
Repayment Agreement
Tenancy Termination
Abandonment
Errors in Rent
Changed Target?
Is it Rent Arrears?
How Can it be Recovered?
From Claimant
On-going HB Award
Arrears of HB Due
Claimant's Partner
Other Methods
Bankrupt or DRO
HA / Private Landlord
Invoice
From Schedule
Council / ALMO Landlord
Moving Home
Notification
Who to Notify
What to Include
Inadequate Notification
When Should Recovery Start
Challenging Decisions
By Landlord
Right of Appeal?
What to Challenge?
Former Tenant
By Claimant
Time Limits
General Decisions
Fraud
Case Law
Recent Queries
Standard Letters
Challenging Decisions
Who can challenge?
What to Challenge?
Challenging General Issues
Negotiate Instead
How to Challenge?
In Writing
Statement of Reasons
Burden of Proof
Using Case Law
No Decision Yet?
Revisions
Appeals
Official Errors
Time Limits
Judicial Review
Law and Guidance
Regulations
Case Law
Claims and Payments
Exempt Accommodation
Rent Issues
How Much
General
Bedroom Tax
Local Housing Allowance
Rent Restrictions 'Old'
Service Charges
Household
Non-Dependants
Family Members
Applicable Amount
Income
Savings
Change in Circs
Overpayments
HB Stopped
Challenging HB
People From Abroad
Other Rent Issues
HB Circulars
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
Older
HB Bulletins
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
Older
HB Guidance
Standard Letters
People from Abroad
Main Principles
Claims Process
NI Number
Leave to remain
Habitual Residence Test
Right to Reside
British Citizens
Dual Nationality
EEA or Non EEA?
Non EEA Nationals
Who can claim?
Leave to Remain
Refugees
Other Types of Leave
Commonwealth
Domestic Violence
Family Member of EEA
Who can't claim?
Immigration Status Test
No Leave to Remain
Asylum Seeker
Limited Leave to Remain
No Recourse to Public Funds
Sponsorship
Issues for Couples
Residence Permit
EEA Nationals
What to Ask
Flowchart
Who can claim?
Who can't claim?
Habitual Residence Test
Right to Reside
A2 and A8
Turkey & Macedonia
Residence Permits
EEA Situation
Permanent residence
5 Year Rule
Retired
Long Term Sick
Via Family Member
PR Card
Worker status
Employed
Self Employed
Genuine & Effective
Retained Worker Status
Pregnancy Related Illness & Maternity
Unfit for work
Long Term Sick
Temporarily Sick
Job seeker
GPOW Test
Refused HB?
Couples / Family Members
Who is a Family Member?
Dependency
Divorced/ Separated/ Violence
Death
Moved From UK
No Longer Qualify
Family Member of British Citizen
Child in Education
Student
Self sufficient
Refused HB?
Definitions
Case Law
Recent Queries
Standard Letters
Welfare Reform
ESA
Who Can Claim
Age
Contributions/Income
Residence and Presence
Limited Capability
What about UC?
Overlapping Benefits
New Style ESA
How to Claim
Backdating
Minimising Impact of Reforms
No need to have good reason
Been on SSP?
Time Limits
Repeat Claims
The Rules
The Process
Possible Outcomes
Other Sources of Income
Health and Work Conversations
Medical Assessment
ESA50 Form
The Medical
WRAG v Support
Substantial Risk
How Much
Income-Related
Waiting Days
Income & savings
Assessment Phase
Main Phase
Transferred from IB or SDA
Contributory
Waiting Days
Time Limited?
Assessment Phase
Main Phase
Transferred from IB or SDA
New-style ESA
Getting a Top Up
Old-Style Contributory ESA
New Style ESA
New Style ESA Only
New Style ESA & UC
Just UC
Awards and Reviews
ESA Sanctions
Sanctionable Offences
Sanctionable Period
How Much
Challenging Decision
Good Cause
Hardship Payments
Safeguarding procedure
Challenging Decisions
Income whilst challenging
If Found Fit
During Mandatory Reconsideration
Once Appealed
WRAG v Support
Failure to Attend/Return
Sanctions
Need to claim JSA?
Need to claim UC?
Need to claim UC?
Who can Avoid UC
How to Avoid UC
Important points
Who is better off on ESA?
Found Fit for Work
Sanctions
WRAG vs Support
Failure to return/attend
How to Challenge
Case Law
Physical
Mental/Cognitive
Substantial Risk
General Issues
Working and ESA
Students and ESA
And Other Benefits
Universal Credit
Housing Benefit
How Much HB?
Singles and Couples
On C-ESA
'Credits only' claim
Non-dependants
Working Tax Credit
Pension Credit
Personal Independence Payment
April 2017 Changes
FAQs
Help Pack / Letters
JSA Sanctions
Preventions Checklist
Claimant Commitment
What is it?
What's Required
Ensuring its Realistic
Universal JobMatch
Temporary Situation
Sanctionable Offences
Good Reason
How Much?
Sanction Periods
16 & 17 Year Olds
DWP Responsibilities
Notifications
Safeguarding
Hardship Payments
Challenging Sanctions
How to Challenge
Good Reason
Case Law
Impact on HB
Regulations
Standard Letters
Personal Independence Payment
Who Can Claim
Age
Backwards and Forwards Test
Residence and Presence
The Disability Tests
Overlapping Benefits
The Disability Tests
Main Principles
Daily Living Component
Mobility Component
Reliability
Fluctuating Conditions
Terminally Ill
The Medical
How To Claim
Step 1: Telephone claim
Step 2: The Form
Step 3: The Medical
Step 4: The Decision
How Much
Award Periods & Reviews
Changes in Circumstances
Condition Worsens
Condition Improves
Going into Hospital
Going into a Care Home
Going into Prison
Going Abroad
Starting Work
Challenging Decisions
Added Extra's
Impact On HB
Impact On UC
Other Benefits
Motability Scheme
For Carer
Other
On DLA
Transfer to PIP?
Timetable
Process
Impact
FAQs
PIP Case Law
General
Daily Living
Mobility
Help Pack
Before You Start
The Points System
Glossary of Terms
Tips for Form
Sample Answers
FAQs
Standard Letters
April 2017 Changes
Bedroom Tax Changes
Two Child Limit
ESA WRAG Component / UC LCW Element
18-21 Housing Costs
Who can get help with Housing Costs
FAQs
Inappropriate to live with parents
Examples
Youth Obligation
Child under 5 - Conditionality
Bereavement Benefits
UC Changes 2018
No new claims in Live / Gateway areas
Advance Payments changes
Waiting Days
HB Run On
Backdating Assessment Period
HB for Temporary Accommodation
Change to DHP rules
Surplus Earnings
Surplus Losses
New time limit for providing evidence of benefical change
New rules when suspending conditionality
Changes to assessment
Disability Protection
HCE for 18 - 21 year olds
Two Child Limit
Housing Benefit
Link with CTC
Link with CTC problems
HB FAQs
HB Examples
Child Tax Credit
CTC Examples
Universal Credit
UC FAQs
UC Examples
Exceptions
Multiple Births
Adoption
Non-parental caring
Non-consensual Sex
Order of Children
Action Points
Interaction with Benefit Cap
Social Housing LHA Cap
What's happening?
Other Changes
Changes 2016
Changes 2017
Changes 2018
Changes 2019 & Beyond
Benefit Cap Reduction
Pension Credit Age
Pension Credit Changes
PIP Changes
Planning and following journeys
Managing therapy
Supported Housing Review
SMI Changes
Autumn Budget 2018
Money Matters
Maximising Income
With Children
With Disabilities / Sick
Carer
Jobseeker
Workers
Off work sick
Bereavement Benefits
Pension Credit Age
Students
Age 16/17
Flexible Support Fund
Social Fund
Local Welfare Schemes
Benefit Delays
Help to save scheme
Reducing Outgoings
Charitable Help
Computer/ Internet Access
Council Tax
Entertainment
Furniture and Household Goods
Gas/ Electricity
Arrears
Cold Weather Payment
Change Payment Method
Change Supplier
National Concessionary Fuel Scheme
Tips For Using Less
Warm Home Discount
Winter Fuel Payment
Health Costs
Pregnancy
Tax
Telephone
Travel
TV Licence
Water
Arrears
Change to a Water Meter
Special Tariffs
Surface Water Drainage Rebate
Tips For Using Less
Water Saving Products
Water Companies
Water Sure Scheme
Work Search
Discretionary Housing Payments
Claims
Who Can Claim?
On UC?
Housing Costs Element
APA Managed Payment
How much?
Temporary Accommodation
What for?
Moving Home
Benefit Cap
Bedroom Tax
Absence from home
Rent Deposits
Not eligible for Housing Costs
Notice Period
Uninhabitable
How to Claim
DLA / PIP as Income?
How Much?
Payments
Changes in Circs
Overpayments
Guidance
Key Features
Intended Outcomes
Policy Objectives
Good Practice
Appeals
DHP Pot
Standard Letters
Help for Homeowners
Main Principles
Who cannot get help
Who can get help
Occupy the Home
Liable for Housing Costs
Which Benefits can Help?
How Much Help
Service & Other Charges
Service Charges
Repairs and Improvements
Support Related Charges
Qualifying Loans
Upper Ceiling
Interest Rate
Non-Dependants
Waiting Period
Does it have to be repaid?
Shared Equity / Ownership
Mortgage Interest Run-on
Claiming help
Case law and Guidance
Tools
Calculators
Universal Credit
Housing Benefit
Have You Seen?
What's new?
Summary Sheets
Universal Credit
Housing Benefit
Future Changes
JSA Sanctions
Employment and Support Allowance
Personal Independence Payment
Working
Pensioners
General
Leaflets
UC Booklet
Two Child Limit leaflet
UC & Non-Deps Leaflet
Pension Credit leaflet
Benefit Cap Leaflet
PIP take up leaflet
Lodger Leaflet
UC: Ensure Everyone leaflet
Overdrawn? leaflet
Briefings
Our FOIs
Claims
Payments
Housing Costs
How Much
Changes in Circumstances
Conditionality and Sanctions
Working
Challenging Decisions
Communication
UC Other
Other
Our Videos
Monthly Assessment Periods in detail
Monthly Assessment Periods
UC as a smoothie
Housing Systems: Our Services
Guide to the website
Our Apps
Standard Letters
Universal Credit
Housing Benefit
Employment & Support Allowance
JSA Sanctions
Reference Tools
Benefit Rates
Benefit Rates Pocket Guide
Law and Guidance
ESA Help Pack
Training
In-house Training
UC - Taking on the Challenge
Housing Benefit
Welfare Reform
Other courses
Universal Credit
UC - The Essentials
UC for Income Teams
Universal Credit and Lettings
Reducing arrears through UC
UC & Supported Housing
UC & Affordability Checks
UC Problem Areas and How to Resolve Them
UC Conditionality and Sanctions
Universal Credit for Workers
Calculating Universal Credit
Universal Credit & EEA Nationals
UC and Sheltered Housing
Open Courses
Our Trainers
Pricing
About Us
About Us
About Us
Meet the Team
Website & Tools
Query Service
Pricing
2018
Not a Member?
Help Guide
Our Values
Social Mission
Work for Us
Housing Benefit
Case Law
Housing Benefit
  / Â
Challenging Decisions
  / Â
Law and Guidance
  / Â
Case Law
Claims & Payments
Claimed Universal Credit?
What happens
Two week HB Run-on
Who Can Claim
Need to claim UC instead?
Wrongly told need to claim UC
Age
Prove Identity
Pay 'rent'
Live in property
Not excluded
People from Abroad
Students
On a Passport Benefit
Studying Part Time
Lone Parent
'Disabled' Students
Pension Credit Age
Non-Advanced Education
Couples
Care Leavers
Taken Advantage
Previously Owner
On Universal Credit
Income/Savings
Appointees
Power of Attorney
Court of Protection
Shared Owner
When would a move trigger a claim for UC?
How to Claim
New claim needed?
Getting it right
via Job Centre
Rapid Reclaim
On Pension Credit
Log Claim Over Phone
Living in a Hostel?
Joint tenants
Couples
Couples on C-ESA
Providing Evidence
What's Required
Proof of Identity/NIno
Household
Income
Savings
Rent
Child Care Costs
Living in a Hostel?
Problems Providing
is it Reasonable?
Time Limits
Problems Providing
HB Lost it?
Landlord as Verifier
From DWP via CIS
Nil Income
Need backdating?
The Rules
Time Limits
How to Request
Good Cause
What happens next
Refused?
Alternatives
Defective Claim?
Adverse Inference
Mental Capacity
Intention to claim
Date Entitlement Starts
Date of Claim
Backdating
Moving Home
Couples
Payments
How Quickly
Delays
Payments on Account
Waiting for Tax Credits?
To Landlord
To Tenant
Not as Much as Expected?
HB Stopped
JSA Sanctioned
Passport Benefit Ended
Failed to Provide Info
Failed to Respond to Intervention
Starting work
Non-Dep Deduction Applied
Not Living in Property
Savings Increase over £16,000
Death
Partner on UC moved in
EEA National loses R2R
Interventions
People from Abroad
What info can a landlord get?
Being treated as a couple?
When not a couple
Couples treated as single claimants
Case Law
Recent Queries
Standard Letters
Maximising Award
Rent Issues
Supported Housing
Exempt Accommodation
Specified Accommodation
Hostels
Service Charge Issues
Rent Restrictions
Future Changes
On Universal Credit?
Specified Accommodation
Temporary Accommodation
Shared Owners
Couples
Liable for rent
Definition of rent
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupying
Moving In
Date HB Starts
HB Prior to Moving In
Vulnerable Tenants
From Hospital or Residential Care
Awaiting Adaptations
Moving Out
HB for Notice Period
More Suitable Accommodation
Moving to Care Home
Staying in Hospital
Going to Prison
Fleeing Violence
Claiming UC?
Former Tenant Arrears
Two Homes
Temporary Absence
Intention to Return
Length of Absence
'Live' HB Claim
Reason for Absence
Prison/Remand
On Remand
Convicted
Length of sentence
Bail & Bail Hostels
Temporary Release
Rehab
Hospital/Medical Care
Care Home
Fleeing Violence
Going Abroad
Training Course
Other Absences
HB Stopped?
Overpayments
Decants
Temporary absences
Two Homes
Fleeing Violence
Moving Home
Large Families
Student Couples
How Much
Contrived tenancy
Rent Restrictions
Exempt Accommodation
Rivendell case
Case Law
Recent Queries
Standard Letters
Maximising Award
How Much
How Calculated
The 5 Steps
Maximum HB
Rent
Service Charges
Tenant Incentive Scheme
Bedroom Tax
Local Housing Allowance
Joint Tenants
Non-Dependant Deductions
Rent Free Weeks
Supported Housing
Rent Restrictions
Service Charges
What's Eligible?
What's Not?
Intensive Housing Management
Excessive Charges
Water
Fuel
Gardening
Garages etc
Stair Lifts etc
Meals
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
Student Non-Dep
Away From Home?
How Much is Deducted?
Excluded
Protected
Protection on Death
13 Week Protection
Minimising Impact
When to Challenge
Size of Room
Use of Room
Panic Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
Human Rights
DHPs
Student Non-Dep
1996 Rules
How to Challenge
Case Law
April 2017 Changes
Moving to UC?
Local Housing Allowance
How It Works
Who's Affected?
Who's Protected?
Who Needs a Bedroom?
Shared Accommodation Rate
How Much Deducted
How Paid
Difficulties Paying
Unlikely to Pay
Social 'LHA' Cap
Non-Dependant Deductions
What are they?
How Much
Amounts
Tenant Disabled?
For Joint Tenants
Couple Non-deps
Working Non-Dep
Non-Dep on ESA
Non-Dep on JSA
Non-Dep on UC
Non-Dep no income
Non-Dep Student
Non-Dep Armed Forces
Elderly Non-Dep
Temporary Stay
Temporary Absences
When no deduction
Minimising Deduction
Temporary Stay
Two Homes
Temporary Absences
Elderly Non-dep
Elderly Claimant
Claimant/Partner Disabled?
Non-Dep Working
'Taking Advantage'
Change in Circumstances
Turning 18/25
Moving In/Out
Starting/Finishing Work
Off Work Sick?
JSA/ESA/UC Sanction
Claiming ESA
In Hospital
Prison/Remand
Highest deduction taken
Non-Dep or Lodger?
Can a DHP Help?
Lodgers
Applicable Amount
How it works
Amounts
Personal Allowance
Child Allowance
Two Child Limit
Exceptions
Multiple Births
Adoption
Non-Parental Caring
Non-Consensual Sex
Order of Children
Family Premium
Disabled Child Premium
Disability Premium
Work Related Activity Component
Support Component
Enhanced Disability Premium
Severe Disability Premium
Carers Premium
Missing a Premium?
Income
How it Works
Whose Income Counts?
Earnings
What Counts?
Expenses
Overtime
Fluctuating Earnings
Arrears of Earnings
Permitted Earnings
Earnings Disregards
Child Care Costs
LA RTI
Benefit Income
Tax Credits
New claim for TC
Change in TC award
Payment Periods
Arrears of Tax Credits
TC Reduced due to overpayment
Two Child Limit
Finishing work
Other Income
Nil Income
Notional Income
Student Income
On Pension Credit
Guarantee Pension Credit
Savings Pension Credit
Savings / Capital
How It Works
What Counts as Capital?
What's Disregarded?
Personal Injury Payments
Property
Pension Pots
Spent/ Given Away
Notional
Benefit Cap
How It Works
Who's Excluded
Guardians
Supported Housing
How Much Deducted
Changes in Circumstances
Minimising Impact
On UC?
Legal Challenges
Maximising Award
Case Law
Recent Queries
Standard Letters
Changes in Circs
What happens - procedure?
Award of 'Relevant Benefit'
Time Limits
Informing HB Office
Claimant Duty
Landlord Duty
How to Notify
On Pension Credit
Fraud
HB Suspended
What's Changed?
Moving Home
Moving onto Universal Credit
Changes in Income
Starting / Ending Work
Extended Payment / Run-On
Household Changes
New Baby/Child
Key Birthdays
Comings and Goings
Death
Going Abroad
Rent Changes
Temporary absences
Case Law
Recent Queries
Standard Letters
Maximising Award
Overpayments
Good Practice
Reducing Impact on Rent Account
Is it an Overpayment?
Claim for UC
Why Overpaid?
Change in Circs
Death
Tenancy Ends
Errors in Rent
Tax Credits
Payments on Account
Official Error
Multiple Causes
How Much?
Correct Dates?
Underlying Entitlement
Diminishing Capital
Civil Penalty
Fraud Penalty
Is it Recoverable?
Who caused it?
Official Error
Landlords Must Pay
'Old' Overpayments
Discretion Not to Recover
Notification Issues
Recovered From?
The Claimant
The Claimant's Partner
The Landlord
When?
Before You Repay
Repayment Agreement
Tenancy Termination
Abandonment
Errors in Rent
Changed Target?
Is it Rent Arrears?
How Can it be Recovered?
From Claimant
On-going HB Award
Arrears of HB Due
Claimant's Partner
Other Methods
Bankrupt or DRO
HA / Private Landlord
Invoice
From Schedule
Council / ALMO Landlord
Moving Home
Notification
Who to Notify
What to Include
Inadequate Notification
When Should Recovery Start
Challenging Decisions
By Landlord
Right of Appeal?
What to Challenge?
Former Tenant
By Claimant
Time Limits
General Decisions
Fraud
Case Law
Recent Queries
Standard Letters
Challenging Decisions
Who can challenge?
What to Challenge?
Challenging General Issues
Negotiate Instead
How to Challenge?
In Writing
Statement of Reasons
Burden of Proof
Using Case Law
No Decision Yet?
Revisions
Appeals
Official Errors
Time Limits
Judicial Review
Law and Guidance
Regulations
Case Law
Claims and Payments
Exempt Accommodation
Rent Issues
How Much
General
Bedroom Tax
Local Housing Allowance
Rent Restrictions 'Old'
Service Charges
Household
Non-Dependants
Family Members
Applicable Amount
Income
Savings
Change in Circs
Overpayments
HB Stopped
Challenging HB
People From Abroad
Other Rent Issues
HB Circulars
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
Older
HB Bulletins
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
Older
HB Guidance
Standard Letters
People from Abroad
Main Principles
Claims Process
NI Number
Leave to remain
Habitual Residence Test
Right to Reside
British Citizens
Dual Nationality
EEA or Non EEA?
Non EEA Nationals
Who can claim?
Leave to Remain
Refugees
Other Types of Leave
Commonwealth
Domestic Violence
Family Member of EEA
Who can't claim?
Immigration Status Test
No Leave to Remain
Asylum Seeker
Limited Leave to Remain
No Recourse to Public Funds
Sponsorship
Issues for Couples
Residence Permit
EEA Nationals
What to Ask
Flowchart
Who can claim?
Who can't claim?
Habitual Residence Test
Right to Reside
A2 and A8
Turkey & Macedonia
Residence Permits
EEA Situation
Permanent residence
5 Year Rule
Retired
Long Term Sick
Via Family Member
PR Card
Worker status
Employed
Self Employed
Genuine & Effective
Retained Worker Status
Pregnancy Related Illness & Maternity
Unfit for work
Long Term Sick
Temporarily Sick
Job seeker
GPOW Test
Refused HB?
Couples / Family Members
Who is a Family Member?
Dependency
Divorced/ Separated/ Violence
Death
Moved From UK
No Longer Qualify
Family Member of British Citizen
Child in Education
Student
Self sufficient
Refused HB?
Definitions
Case Law
Recent Queries
Standard Letters
Challenging Decisions: Law and Guidance: Case Law
Click on the links below for case law relating to that issue.
Claims and Payments
Exempt Accommodation
Tenancy Start/End
How Much
Change in Circs
Overpayments
HB Stopped
Challenging HB
People From Abroad
9
9
9
9
9
Useful Tools
Standard Letters
Case Law
Recent Queries
Calculators