Housing Systems:
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COVID-19
What's Changed?
Summary
Job Retention Scheme
Job Support Scheme
Self-Employed Income Support Scheme
Minimum Income Floor
What is 'self-isolating'?
What is 'shielding'?
Conditionality
Jobcentre Appointments
Extra £20 a week
Local Housing Allowance
Suspension of certain DWP debts
Free School Meals
Child Benefit claims
Council Tax Hardship Fund
Prisoners on temporary release
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Universal Credit
Is claiming UC the best option?
Eligibility rules for UC
Earnings Limit?
New claim for UC?
When to claim
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Lost Job
Wages Dropped
Self-employed
Surplus Earnings
Housing Costs
Rent Increases
Stuck abroad?
Help with Childcare Costs
Bereavement
Tax Credits
The Basics
Self-isolating
Self-employed
Wages Dropped
Unpaid Leave
Furloughed Worker
Lost Job
Help with Childcare Costs
Bereavement
Contacting HMRC
Housing Benefit
The Basics
Lost Job
Wages Dropped
Self-employed
Moving Home
Temporary Absences
Stuck abroad?
Bedroom Tax issues
Bereavement
Sickness/Disability Benefits
PIP, DLA and AA
Statutory Sick Pay
Employment and Support Allowance
Fit Notes
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Extra Help
Free School Meals
Test & Trace Support Payment
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Council Tax Bills
Charitable Help
New Style JSA
FAQs
Can someone who is furloughed claim UC?
I made a claim for UC a few weeks ago and will soon receive the SEISS payment - will I end up being overpaid UC?
My hours at work have been cut, can I stay on my Tax Credits?
My tenancy starts on Monday. I'm self-isolating so can't move - I'm on UC can I get help with my new rent?
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Overpayments
Hardship Payments
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Housing Costs
Problem Areas
Who cannot get help
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Non-dependant Deductions
Liability
Occupation
Social Housing
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Lodgers
Home Ownership
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Temporary Absence
Moving Home
struggling with online system?
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Coronavirus
Limited Capability for Work
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Who Can Claim
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What info can a landlord get?
Being treated as a couple?
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The 5 Steps
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On SSP?
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And Other Benefits
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On DLA
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UC Changes 2018
No new claims in Live / Gateway areas
Advance Payments changes
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Change to DHP rules
Surplus Earnings
Surplus Losses
New time limit for providing evidence of benefical change
New rules when suspending conditionality
Changes to assessment
Two Child Limit
UC & 18-21 Year Olds
UC Changes 2019
Two Child Limit
3+ Children 'gateway' ends
New SDP 'Gateway'
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Quiz - April 2017
Quiz - March 2017
Quiz - February 2017
Quiz - January 2017
COVID-19
What's Changed?
Summary
Job Retention Scheme
Job Support Scheme
Self-Employed Income Support Scheme
Minimum Income Floor
What is 'self-isolating'?
What is 'shielding'?
Conditionality
Jobcentre Appointments
Extra £20 a week
Local Housing Allowance
Suspension of certain DWP debts
Free School Meals
Child Benefit claims
Council Tax Hardship Fund
Prisoners on temporary release
Managed Migration Pilot
Plan for Jobs Schemes
Law and Guidance
Universal Credit
Is claiming UC the best option?
Eligibility rules for UC
Earnings Limit?
New claim for UC?
When to claim
ID Verification
Claimant Commitment
Lost Job
Wages Dropped
Self-employed
Surplus Earnings
Housing Costs
Rent Increases
Stuck abroad?
Help with Childcare Costs
Bereavement
Tax Credits
The Basics
Self-isolating
Self-employed
Wages Dropped
Unpaid Leave
Furloughed Worker
Lost Job
Help with Childcare Costs
Bereavement
Contacting HMRC
Housing Benefit
The Basics
Lost Job
Wages Dropped
Self-employed
Moving Home
Temporary Absences
Stuck abroad?
Bedroom Tax issues
Bereavement
Sickness/Disability Benefits
PIP, DLA and AA
Statutory Sick Pay
Employment and Support Allowance
Fit Notes
Medical Assessments
Appeals
Extra Help
Free School Meals
Test & Trace Support Payment
UC Change in Circumstances Advance
Discretionary Housing Payments
Council Tax Bills
Charitable Help
New Style JSA
FAQs
Can someone who is furloughed claim UC?
I made a claim for UC a few weeks ago and will soon receive the SEISS payment - will I end up being overpaid UC?
My hours at work have been cut, can I stay on my Tax Credits?
My tenancy starts on Monday. I'm self-isolating so can't move - I'm on UC can I get help with my new rent?
Useful Tools
Summary Sheets
E-Learning
Briefing
Universal Credit
How it Works
Introduction
Timetable
Problem Areas
Wrongly advised to claim UC
Delays submitting claim
No bank account
Limited access to the internet
New claim closed
EEA Nationals
Carers given wrong advice
Disability related problems
Child Element for new baby delays
Housing Costs Element wrong amount
Housing Costs Element not Included
Non-dependant deductions
Deductions
Other problems
Conditionality
Claimant Commitment
Reducing what's required
What's Required?
Conditionality Groups
No Work Requirements
Work Focused Interviews Only
Work Preparation
'Full' Work Search
Jobseekers
Youth Obligation
Workers
Earnings Thresholds
In Work Pilot
Short periods of sickness
Too Sick to Work
Carers
Families
Foster Carers
Students
Drug/Alcohol Issues
Domestic Violence
Homeless
Emergencies
Changes in Circumstances
Going Abroad
Bereavement
Work Focused Interviews
Work Search
Hours Requirement
90 Minutes
Availability Requirement
Limiting the conditions
What counts?
Evidence
'Find a Job'
Sanctions
Complex Needs?
Levels
How Much
Challenging
Good Reason
Impact on HCE
Hardship Payments
Who can get one?
What is Hardship?
How to Apply?
How Much?
Repaying
Refused?
Standard Letters
Contributory Benefits
What are the contributory benefits?
What's happening to JSA & ESA?
Making a claim for JSA or ESA
New-Style JSA
New-Style ESA
Claiming UC as well?
Old Style vs New Style
Managed Migration
Transitional Protection
Who's entitled?
How does it work?
How Much?
Benefit Cap
Eroded over time
How Long For
Extra protections for some
Effect of Changes in Circumstances
Who & When?
The Process
Time Limits
First Payment
Existing Benefits
Discretionary Hardship Payment
Definitions
SDP Transitional Protection
Communication
From DWP
To DWP
Consent
Explicit Consent
Definition of representative
Landlords
Landlord Portal
Risks to Landlord
Data Sharing
Apollo List
Useful Telephone numbers
General questions and complaints
Who's who at the JC?
Monthly Assessment Periods
Passport Benefits
Free School Meals
Health Costs
School Clothing Grants
Healthy Start Vouchers
Social Fund
Watersure
Travel Costs
Legal Aid
Sure Start Maternity Grant
Funeral Payment
Cold Weather Payment
Challenging Decisions
Who can challenge
How to challenge
Notification of decision
Statement of Reasons
Mandatory Reconsideration
How, when and what
What happens next?
Taking it further
Problem areas
Couple Claims
Not getting anywhere?
Time Limits
Appeals
Complaints Resolution Teams
Judicial Review
Maladministration
Law and Guidance
UC Regulations
Guidance
ADM Memos
2020
2019
2018
2017
2016
2015
2014
Case Law
EEA Nationals
Migration issues
Claims
Work Related Requirements & Sanctions
Child Elements and Child Care Costs
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Capital
Earnings
Overpayments
Housing Related
Appeal Rights
UC Bulletins
2020
2019
2018
2017
Deposited Papers
NI Legislation
NI UC Guidance
Standard Letters
Terminology
Situation
Working?
Workers: Coronavirus
Workers: Key Facts
Self-Employed: Coronavirus
Self-Employed
Jobseekers
Sick / Disability
Terminal Illness
Hospital
Already on UC?
Making a new claim
Moving Out of Hospital
Sick or Disabled
Limited Capability for Work
Carers
Families
Having a baby
Disabled Child
Children
Couples
Being treated as a couple?
Young People
In Prison/Remand
Single
Couple
Regulations
Children
Non-dependants
Examples
Homeless / rough sleepers
Claims
Previously on UC?
SDP Gateway Condition
What are the rules?
Who gets the SDP?
Couples
Not getting it but entitled?
Taking advantage of the rules
How does it work?
Making sure claimants don't miss out
Wrongly claimed UC?
What the Regulations say
FAQs
What happens when the SDP Gateway ends?
Who Can Claim
Basic Conditions
Age
Claimant Commitment
Excluded
In GB
Income / Savings
Three+ Children
SDP Gateway condition
Young People
16 & 17 Year Olds
Care Leavers
Students
Prisoners/Remand
People from Abroad
Appointees
Power of Attorney
Court of Protection
One claim per household
Help available
Who Has To Claim
'Triggers'
Moving Home
Help Available
Large Families
Mixed Age couples
What is a mixed age couple?
Rules from May 2019
New claim for PC / HB?
Termination of existing PC / HB awards
Why did the rules change?
Implications
Polygamous marriages
Already on Pension Credit and/or HB?
Protecting MACs already on PC or HB
Losing couple status
Moving Home
2 week HB run-on
Can get claim for PC or HB backdated
On IR-ESA, IB-JSA or IS?
On C-ESA or CB-JSA?
Working age to Mixed age Couple
Younger member on IR-ESA, IB-JSA or IS?
Older member on IR-ESA, IB-JSA or IS?
Neither on IR-ESA, IB-JSA or IS?
Single to Couple
Responsible for a child?
MACs and SDP Gateway
What if younger member can't claim UC
Two sets of Housing Benefit Regulations
Comparing Pension Credit & Housing Benefit to UC
Pensioner Premium
How much UC?
Worse off examples
Standard Letters
Wrongly Advised to Claim
Who is Being Wrongly Advised to Claim?
Move within LA
Tax Credits
Mixed Age Couples
Moving into 'Specified accommodation'
Claiming a Contributory Benefit
Challenging an ESA found fit decision
Why does it matter?
Ending a Claim
Claiming Compensation
How to Claim
Registering an intention to claim
Couples
Online
'Offline' claims
Claiming from hospital
New Claim Interview
Claimant Commitment
What is it?
Does everyone have to have one?
What does it include?
how to accept
Cooling off period
Second opinion
couples
reviewing a claimant commitment
Failing to accept claimant commitment
ID Verification
gov.uk verify
ID interview
Biographical Test
Fails to attend ID Interview
Fails to provide photo ID
Claim closed as failed to prove ID
Information & Evidence
What's Needed
National Insurance No
Evidence
Rent Verification
Self-Employed?
Failing to Provide Evidence
Checklists
Re-Claims
Mental Capacity
Help Available
No bank account?
Date of Claim
Advance Claims
When to delay claim
Getting a Claim Backdated
Existing Benefits
Housing Benefit
Income Support
IB-JSA
Tax Credits
'Overlapping' payments
Stop Notice
Been overpaid?
Transition to UC Housing Payment
IS, IR-ESA, IB-JSA Two Week Run-on
ESA to UC
Conditionality
What then?
Claim Closed?
Failed to meet eligibility criteria
Failed to attend new claim interview
Failed to attend ID interview
Failing to accept claimant commitment
Failing to Provide Evidence
What should they do?
Keeping a claim going
Change in Circs
Self-Employed?
Info / Evidence requested?
Annual Verification
Lost login details?
Help Available
Complex Needs
Definition
What help?
How identified?
Problems?
Reasonable adjustments
Help to Claim Service
Home Visits
Other
Personal Budgeting Support
Standard Letters
How Much
How Calculated
Transitional SDP Payment
Who Gets It?
How Much?
How will it be paid?
How long will it last?
Impact on UC award
Elements/Needs
Standard Allowance
Child Element
Definitions
Change in Circs
No Child Benefit in payment
Disabled Child Element
Limited Capability for Work/Related Activities Element
Moved on to UC from IR-ESA
On Old Style Contributory ESA
On New-Style ESA?
Treated as having a Limited Capability for Work
Limited Capability for Work and a Carer?
IB/SDA to UC?
Housing Costs Element
Carer Element
Child Care Element
The work condition
The childcare costs condition
The payment condition
The notification condition
How Much
How changes affect help with childcare
The Regulations
Problem Areas
Transitional Element
Two Child Limit
Exceptions
Multiple Births
Adoption
Non-parental caring
Non-consensual sex
Order of Children
Interaction with Benefit Cap
Scrapped plans
Supreme Court Challenge
Child care costs?
Income
How income affects UC
Whose income counts?
Earnings
Employed Earnings
What Counts?
Lump Sum Payments
Net Earnings
Verification/RTI
Information for employers
Monthly Assessments
Frequency of wages
Weekly wages
Fortnightly wages
4 weekly wages
Monthly wages
Wages paid early
Employer reported late
Two months wages paid in one MAP
Case Law
Self-Employed Earnings
Income
Expenses
Losses
Start Up Period
Minimum Income Floor
Gainfully Self-Employed?
Work Allowance
Fluctuating Earnings
Starting/Finishing Work
Surplus Earnings
Who's Affected?
How it works?
Examples
What should a claimant do?
Benefits
Retirement Pensions
Other Income
Notional Income
Students
Problem Areas
Savings/Capital
Impact on Award
What's Disregarded
What counts
Property
Valuation
Notional/Deprivation
Benefit Cap
How it works
Cap Limit
Who's Affected
Grace Period
Making sure it's applied
Separating Couples
Guardians
How calculated
Impact
Minimising Impact
Legal Challenges
Sanctions
Deductions
Maximising
Elements
Housing Costs
Timing
Better off on UC?
Worse off on UC?
Who is worse off?
Compensation?
Standard Letters
Payments
Main Principles
How Paid?
Advance Payments
Benefit Transfer Advance
New Claim Advance
Change in Circs Advance
Budgeting Advances
Repayment Cap
Fraudulent Claims
1st Payment
Delays
Missing payment?
Alternative Payment Arrangements
Needing Support
Twice Monthly
To Landlord
Trusted Partner / Landlord Portal
When can they be made?
How do you apply
When Paid
How Much Should be Paid?
To claimant in error
Arrears Still Increasing
APA Stopped?
Switchback
DHP for Benefit Cap?
FAQs
Split Payments
Scotland
Northern Ireland
Deductions
What for / Priorities?
How Much
Loss of benefit penalty for benefit fraud
Sanctions
Advance Payments
Third Party Deductions
TPDs for Rent Arrears
TPDs for Arrears on Supported Housing
TPDs for Ineligible Service Charges
TPDs for Water Arrears
TPDs for Court Fines
TPDs for Council Tax
Child Support Payments
Hardship Payments
Benefit Overpayments
Civil Penalties
Causing Hardship?
Stopped?
Suspended
Terminated
Overpayments
Main Principles
From Landlord?
From Claimant?
Fraud Penalty
Civil Penalty
Recoverable?
What should the DWP do?
How Much?
Challenging Decisions
Hardship Payments
Standard Letters
Housing Costs
Problem Areas
50% Housing Costs
Non-Dep Deduction wrongly taken
No Housing Costs Element in award
Supported Housing
New baby
Service charges
Who cannot get help
What's Covered
Rent
Home Owners
Service Charges
Size Criteria
Who gets a bedroom?
Special Groups
Temporary Absences
Bedroom Tax rules
LHA rules
April 2017 Changes
Previously on HB?
Non-dependant Deductions
What are they?
When is no deduction made?
How Much?
Minimising Deductions
Temporary Stay?
Non-dep or Lodger?
Students
Non-Dep Change in Circs
Temporary Absences
Joint Tenants
Non-Dep Couples
Paying Board
Untidy Tenancy?
Non-dependant Deductions
Liability
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupation
Fleeing Violence
In Prison/Remand
In a Bail Hostel
Abroad
Hospital/Respite
Decant/Repairs
Other Absence
Two Homes
Moving Home
Rehab
Social Housing
How Much?
Service Charges
Rent Free Weeks
53 week rent year
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Access to child
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
Student Non-Dep
Away From Home?
Two Child Limit
How Much is Deducted?
Excluded
Non-couple joint tenants
Death
Minimising Impact
When to Challenge
Size of Room
Use of Room
Panic Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
DHPs
Student Non-Dep
Human Rights
How to Challenge
Case Law
April 2017 Changes
Differences to HB
Non-dependant Deductions
Market Rents
Unreasonably high rent
Temporary Accommodation
Proposed LHA 'Cap'
Supported Housing
Specified Accommodation
Definition
Moving In
Moving Out
Problems getting HB?
Two Homes
What about floating support?
Intensive Housing Management
Temporary Accommodation
Sheltered Housing
Supported Housing Review
In Rent Arrears?
Temporary Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Old rules
Joint Tenants
Private Rented
How Much
LHA Rules
Under 35's
Lodgers
Home Ownership
What Help Is Given?
Which Loans Count?
How Much help?
Standard Interest
Service Charges
Shared-Ownership
From When?
How to get it
How Long For?
Paying back the loan
Changing from SMI to loan
Service Charges
Category A
Category B
Category C
Category D
Ineligible Charges
Intensive Housing Management
Excessive Charges
Variable Service Charges
Problem Areas
Disputes
Discretionary Housing Payments
Differences to HB
Standard Letters
Changes in Circs
Notification
What
Who
How
When/Time Limits
What next?
Civil penalty
Monthly Assessment Periods
Change in law
Household Changes
Single to Couple
Couple to Single
New Baby
Death
Child Care
Comings and Goings
Key age changes
Pension Credit Age
Working Age
Children / Young People
Income/Savings Changes
Finishing Work
Starting Work
Starting Self-Employment
Wages
Qualifying Benefit Awarded
Savings/Capital
Becoming Sick
Subject to work search?
Whilst working?
Found Fit
Caring Responsibilities
Regular and Substantial
Relevant Carer
Claimant Comittment
Carer Element
Getting it backdated
Impact on disabled person
Claim Carer's Allowance?
Paying for Child Care
Rent Changes
Temporary Absence
Fleeing Violence
Prison / Remand
Going Abroad
Hospital / Respite
Decants
Other Absence
6 month rule
Moving Home
Moving to rented
Moving to non-rented
Mixed age couples
APA in place?
Awaiting adaptations?
In from hospital / care home
Differences to HB
Moving to specified accommodation
Moving from specified accommodation
Moving to temporary accommodation
Moving from temporary accommodation
struggling with online system?
Standard Letters
Hot Topics
Coronavirus
Limited Capability for Work
What advantages?
Who and How?
On SSP?
On New-Style ESA?
ESA to UC?
Do they have to claim UC?
How Much UC?
Told WCA overdue?
Becoming a couple with someone on UC?
Still in Assessment Phase?
Trigger for WCA?
Challenging 'Found fit' decision
ESA as income
IB/SDA to UC?
Repeat Claims
Relevant Period
When does it start & end?
When doesn't it apply?
Previously on IR-ESA?
New claim for NS-ESA?
Medical Assessment
UC50 Form
The Medical
Who has a LCW?
Substantial Risk
Failed to attend
Assessment Criteria
LCW
Mobilising
Standing and Sitting
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Navigation and Maintaining Safety
Evacuation of the bowel / bladder
Consciousness during waking moments
Learning Tasks
Awareness of everyday hazards
Initiating and completing personal action
Coping with change
Getting about
Coping with social engagement
Appropriateness of behaviour
Special circumstances
Substantial Risk
LCWRA
Mobilising
Transferring from one seated position to another
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Evacuation of the bowel / bladder
Learning tasks
Awareness of hazard
Initiating and completing personal action
Coping with change
Coping with social engagement
Appropriateness of behaviour
Conveying food / drink to the mouth
Chewing / swallowing food / drink
Special circumstances
Substantial Risk
Found Fit
LCW/LCWRA Elements
LCW: Single claimant
LCW: Couple claimant
LCW: Separated Couples
LCWRA Element
When From
Swapping Elements
Death
Permitted Earnings
Disabled Workers
Worse off on UC?
Help Pack / Letters
Self-Employed
What is self-employed?
EEA Nationals & People from Abroad
Main Principles
Claims Process
NI Number
Leave to remain
Habitual Residence Test
Right to Reside
British Citizens
Dual Nationality
Couples
EEA or Non EEA?
Non EEA Nationals
Who can claim?
Leave to Remain
Refugees
Other Types of Leave
Commonwealth
Domestic Violence
Family Member of EEA
Who can't claim?
Immigration Status Test
No Leave to Remain
Asylum Seeker
Limited Leave to Remain
No Recourse to Public Funds
Sponsorship
Issues for Couples
Residence Documents
EEA Nationals
What to Ask
Flowchart
Who can claim?
Who can't claim?
Habitual Residence Test
Settled Status
Right to Reside
A2, A8 and Croatian Nationals
Residence Permits
Turkey & Macedonia
EEA Situation
Settled Status
Permanent residence
5 Year Rule
Retired
Long Term Sick
Via Family Member
PR Card
Worker status
Employed
Self Employed
Genuine & Effective
Retained Worker Status
Pregnancy Related Illness & Maternity
Unfit for work
Long Term Sick
Temporarily Sick
Job seeker
GPOW Test
Refused UC?
Couples / Family Members
Who is a Family Member?
Dependency
Divorced/ Separated
Fleeing Violence
Death
Moved From UK
No Longer Qualify
Family Member of British Citizen
Child in Education
Student
Self sufficient
Couples
Refused UC?
EU Settlement Scheme
Settled Status
What does 'Continuously resident' mean?
Pre-Settled Status
Family members
Who is a Family member
What if.....?
Derivative Rights
Action Plan
How to apply?
What help is available?
What evidence is needed?
Proof of settled status
Who could be refused?
Applying as a family member?
Time Limits
Refused Settled Status?
Post Brexit
What should an EEA national do now?
Definitions
Law & Guidance
EEA Help Pack
Settled Status
Currently Working?
Ever worked?
Child in Education?
Family Member in UK?
Lived in UK 5 years+ ?
EEA Help Pack Letters
Students
Receiving Education
Qualifying young person
Non-Advanced Education
Advanced Education
What is Full-Time?
Open University Students
Compatibility with Work Requirements
Students That Can Claim
Disabled Students
Not getting PIP/DLA/AA?
Does not have a LCW?
Possible solutions
Part time or non-advanced students
Don't forget the SDP Gateway
Student Parents
Part-time students
Claiming as a Student
Conditionality
Student Income
Advanced Education - England
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Examples
Non-Advanced Education - England
Examples
How is it taken into account?
What if they can't claim UC?
Changes in Circs
On UC
Not on UC
Taking a break from studies
Dismissed or abandons
Council Tax Support
Housing Benefit
Claims & Payments
Claimed Universal Credit?
What happens
Two week HB Run-on
Getting back on HB
Gap between HB and UC?
Who Can Claim
Need to claim UC instead?
Wrongly told need to claim UC
Age
Prove Identity
Pay 'rent'
Live in property
Not excluded
People from Abroad
Students
On a Passport Benefit
Studying Part Time
Lone Parent
'Disabled' Students
Pension Credit Age
Non-Advanced Education
Couples
Care Leavers
Taken Advantage
Previously Owner
On Universal Credit
Income/Savings
Appointees
Power of Attorney
Court of Protection
Shared Owner
Specified / Temporary accommodation
When would a move trigger a claim for UC?
Mixed age couples
Overview
What is a mixed age couple?
Rules from May 2019
New claim for PC / HB?
Termination of existing PC / HB award
Why did the rules change?
Implications
Polygamous marriages
Already on Pension Credit and/or HB?
Protecting MACs already on PC or HB
Losing couple status
Moving Home
2 week HB run-on
Can get claim for PC or HB backdated
On IR-ESA, IB-JSA or IS?
On C-ESA, CB-JSA?
Working age to Mixed age Couple
Younger member on IR-ESA, IB-JSA or IS?
Older member on IR-ESA, IB-JSA or IS?
Neither on IR-ESA, IB-JSA or IS?
Single to Couple
Responsible for a child?
MACs and SDP Gateway
What if younger member can't claim UC?
Two sets of Housing Benefit Regulations
MACs and the Bedroom Tax
Comparing Pension Credit & Housing Benefit to UC
Pensioner Premium
Worse off examples
Standard Letters
SDP Gateway Condition
What are the rules?
Who gets the SDP?
Couples
Not getting it but entitled?
Taking advantage of the rules
How does it work?
Making sure claimants don't miss out
Wrongly claimed UC?
What the Regulations say
FAQs
How to Claim
New claim needed?
Getting it right
via Job Centre
Rapid Reclaim
On Pension Credit
Log Claim Over Phone
Living in a Hostel?
Joint tenants
Couples
Couples on C-ESA
Providing Evidence
What's Required
Proof of Identity/NIno
Household
Income
Savings
Rent
Child Care Costs
Living in a Hostel?
Problems Providing
is it Reasonable?
Time Limits
Problems Providing
HB Lost it?
From DWP via CIS
Nil Income
Need backdating?
The Rules
Time Limits
How to Request
Good Cause
What happens next
Refused?
Alternatives
Defective Claim?
Adverse Inference
Mental Capacity
Intention to claim
Date Entitlement Starts
Date of Claim
Backdating
Moving Home
Couples
Payments
How Quickly
Delays
Payments on Account
Waiting for Tax Credits?
To Landlord
To Tenant
Not as Much as Expected?
HB Stopped
Claimed UC?
Single to Couple
Working age to mixed age couple
Passport benefit sanctioned
Passport Benefit Ended
Failed to Provide Info
Failed to Respond to Intervention
Starting work
Non-Dep Deduction Applied
Not Living in Property
Savings Increase over £16,000
Death
EEA National loses R2R
Re-opening claim
Made claim for UC
Info now provided
Unreasonable request
Adverse Inference decision
Interventions
People from Abroad
What info can a landlord get?
Being treated as a couple?
When not a couple
Couples treated as single claimants
Case Law
Recent Queries
Standard Letters
Maximising Award
Rent Issues
Supported Housing
Exempt Accommodation
Definition
Housing Association
Registered Charity
Voluntary Organisation
Non-Metropolitan County Council
DWP Re-Settlement Grant
Disguised Profit
Care, support or supervision
‘Provides’ – the Case Law
Care, Support or Supervision – the Case Law
How is the support paid for?
Intensive Housing Management
Examples
Rent Restrictions
Registered Housing Association
Other landlords
Subsidy Implications
Pre 1996 Rules
Challenging a rent restriction
FAQs
Tool Kit
Specified Accommodation
Moving in and out of Specified Accommodation
Hostels
Temporary Accommodation
Service Charge Issues
Rent Restrictions
On Universal Credit?
Specified Accommodation
Temporary Accommodation
Shared Owners
Couples
Liable for rent
Definition of rent
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupying
Moving In
Date HB Starts
HB Prior to Moving In
Vulnerable Tenants
From Hospital or Residential Care
Awaiting Adaptations
Moving Out
HB for Notice Period
More Suitable Accommodation
Moving to Care Home
Staying in Hospital
Going to Prison
Fleeing Violence
Claiming UC?
Former Tenant Arrears
Two Homes
Temporary Absence
Intention to Return
Length of Absence
'Live' HB Claim
Reason for Absence
Prison/Remand
On Remand
Convicted
Length of sentence
Bail & Bail Hostels
Temporary Release
Rehab
Hospital/Medical Care
Care Home
Fleeing Violence
Going Abroad
Training Course
Other Absences
HB Stopped?
Overpayments
Decants
Two Homes
Fleeing Violence
Moving Home
Large Families
Student Couples
How Much
Contrived tenancy
Rent Restrictions
Exempt Accommodation
Rivendell case
Case Law
Recent Queries
Standard Letters
Maximising Award
How Much
How Calculated
The 5 Steps
Maximum HB
Rent
Service Charges
Tenant Incentive Scheme
Bedroom Tax
Local Housing Allowance
Joint Tenants
Non-Dependant Deductions
Rent Free Weeks
Supported Housing
Rent Restrictions
Service Charges
What's Eligible?
What's Not?
Intensive Housing Management
Excessive Charges
Water
Fuel
Gardening
Garages etc
Stair Lifts etc
Meals
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
Student Non-Dep
Away From Home?
How Much is Deducted?
Excluded
Protected
Protection on Death
13 Week Protection
Minimising Impact
When to Challenge
Size of Room
Use of Room
Panic Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
Human Rights
Background
Decisions already made
What grounds
DHPs
Student Non-Dep
1996 Rules
How to Challenge
Case Law
April 2017 Changes
Moving to UC?
Local Housing Allowance
How It Works
Who's Affected?
Who's Protected?
Who Needs a Bedroom?
Shared Accommodation Rate
How Much Deducted
How Paid
Difficulties Paying
Unlikely to Pay
Social 'LHA' Cap
Non-Dependant Deductions
What are they?
How Much
Amounts
Tenant Disabled?
For Joint Tenants
Couple Non-deps
Working Non-Dep
Non-Dep on ESA
Non-Dep on JSA
Non-Dep on UC
Non-Dep no income
Non-Dep Student
Non-Dep Armed Forces
Elderly Non-Dep
Temporary Stay
Temporary Absences
When no deduction
Minimising Deduction
Temporary Stay
Two Homes
Temporary Absences
Elderly Non-dep
Elderly Claimant
Claimant/Partner Disabled?
Non-Dep Working
'Taking Advantage'
Change in Circumstances
Turning 18/25
Moving In/Out
Starting/Finishing Work
Off Work Sick?
JSA/ESA/UC Sanction
Claiming ESA
In Hospital
Prison/Remand
Highest deduction taken
Non-Dep or Lodger?
Can a DHP Help?
Lodgers
Applicable Amount
How it works
Amounts
Personal Allowance
Child Allowance
Two Child Limit
Exceptions
Multiple Births
Adoption
Non-Parental Caring
Non-Consensual Sex
Order of Children
Family Premium
Disabled Child Premium
Disability Premium
Work Related Activity Component
Support Component
Enhanced Disability Premium
Severe Disability Premium
Carers Premium
Missing a Premium?
Income
How it Works
Whose Income Counts?
Earnings
What Counts?
Expenses
Overtime
Fluctuating Earnings
Arrears of Earnings
Permitted Earnings
Earnings Disregards
Child Care Costs
LA RTI
Self-employed Earnings
Benefit Income
Tax Credits
New claim for TC
Change in TC award
Payment Periods
Arrears of Tax Credits
TC Reduced due to overpayment
Two Child Limit
Finishing work
Other Income
Nil Income
Notional Income
Student Income
On Pension Credit
Guarantee Pension Credit
Savings Pension Credit
Savings / Capital
How It Works
What Counts as Capital?
What's Disregarded?
Personal Injury Payments
Property
Pension Pots
Spent/ Given Away
Notional
Benefit Cap
How It Works
Who's Excluded
Guardians
Supported Housing
How Much Deducted
Changes in Circumstances
Minimising Impact
On UC?
Legal Challenges
Maximising Award
Case Law
Recent Queries
Standard Letters
Changes in Circs
What happens - procedure?
Award of 'Qualifying Benefit'
Time Limits
Informing HB Office
Claimant Duty
Landlord Duty
How to Notify
On Pension Credit
Fraud
HB Suspended
What's Changed?
Moving Home
Specified accommodation
Temporary accommodation
Moving onto Universal Credit
Changes in Income
Starting / Ending Work
Extended Payment / Run-On
Household Changes
New Baby/Child
Key Birthdays
Comings and Goings
Death
Going Abroad
Rent Changes
Temporary absences
Case Law
Recent Queries
Standard Letters
Overpayments
Good Practice
Reducing Impact on Rent Account
Claimed UC?
Is it an Overpayment?
Why Overpaid?
Change in Circs
Death
Tenancy Ends
Errors in Rent
Tax Credits
Payments on Account
Official Error
Multiple Causes
How Much?
Correct Dates?
Underlying Entitlement
Diminishing Capital
Civil Penalty
Fraud Penalty
Is it Recoverable?
Who caused it?
Official Error
Landlords Must Pay
'Old' Overpayments
Discretion Not to Recover
Notification Issues
Recovered From?
The Claimant
The Claimant's Partner
The Landlord
When?
Before You Repay
Repayment Agreement
Tenancy Termination
Abandonment
Errors in Rent
Changed Target?
Is it Rent Arrears?
How Can it be Recovered?
From Claimant
On-going HB Award
Arrears of HB Due
Claimant's Partner
Other Methods
Bankrupt or DRO
RSL / Private landlord
Invoice
Blameless Tenant
Council / ALMO Landlord
Moving Home
Notification
Who to Notify
What to Include
Inadequate Notification
When Should Recovery Start
Challenging Decisions
By Landlord
Right of Appeal?
What to Challenge?
Former Tenant
By Claimant
Time Limits
General Decisions
Fraud
Case Law
Recent Queries
Standard Letters
Challenging Decisions
Who can challenge?
What to Challenge?
Challenging General Issues
Negotiate Instead
How to Challenge?
In Writing
Statement of Reasons
Burden of Proof
Using Case Law
No Decision Yet?
Revisions
Appeals
Official Errors
Time Limits
Judicial Review
Law and Guidance
Case Law
Claims and Payments
Exempt Accommodation
Rent Issues
How Much
General
Bedroom Tax
Local Housing Allowance
Rent Restrictions 'Old'
Service Charges
Household
Non-Dependants
Family Members
Applicable Amount
Income
Savings
Change in Circs
Overpayments
HB Stopped
Challenging HB
People From Abroad
Other Rent Issues
Regulations
Working Age Regulations
Pension Age Regulations
HB Circulars
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
Older
HB Bulletins
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
Older
HB Guidance
Standard Letters
People from Abroad
Main Principles
Claims Process
NI Number
Leave to remain
Habitual Residence Test
Right to Reside
British Citizens
Dual Nationality
EEA or Non EEA?
Non EEA Nationals
Who can claim?
Leave to Remain
Refugees
Other Types of Leave
Commonwealth
Domestic Violence
Family Member of EEA
Who can't claim?
Immigration Status Test
No Leave to Remain
Asylum Seeker
Limited Leave to Remain
No Recourse to Public Funds
Sponsorship
Issues for Couples
Residence Permit
EEA Nationals
What to Ask
Flowchart
Who can claim?
Who can't claim?
Habitual Residence Test
Right to Reside
Settled Status
A2 and A8
Turkey & Macedonia
Residence Permits
EEA Situation
Permanent residence
5 Year Rule
Retired
Long Term Sick
Via Family Member
PR Card
Worker status
Employed
Self Employed
Genuine & Effective
Retained Worker Status
Pregnancy Related Illness & Maternity
Unfit for work
Long Term Sick
Temporarily Sick
Job seeker
GPOW Test
Refused HB?
Couples / Family Members
Who is a Family Member?
Dependency
Divorced/ Separated/ Violence
Death
Moved From UK
No Longer Qualify
Family Member of British Citizen
Child in Education
Student
Self sufficient
EEA Help Pack
Settled Status
Currently Working?
Ever worked?
Child in Education?
Family Member in UK?
Lived in UK 5 years+ ?
EEA Help Pack Letters
Refused HB?
Definitions
Case Law
Recent Queries
Standard Letters
Welfare Reform
Welfare Reforms
Benefit Cap Reduction
ESA WRAG Component / UC LCW Element
Pension Credit Age
Pension Credit Changes
PIP Changes
Planning and following journeys
Managing therapy
SMI Changes
Two Child Limit
Housing Benefit
Link with CTC
Link with CTC problems
HB FAQs
HB Examples
Child Tax Credit
Exceptions
Multiple Births
Adoption
Non-parental caring
Non-consensual Sex
Order of Children
CTC Examples
Universal Credit
Action Points
Interaction with Benefit Cap
Changes to the rules
Abolition of Tax Credits
JSA Sanctions
Preventions Checklist
Claimant Commitment
What is it?
What's Required
Ensuring its Realistic
'Find a Job'
Temporary Situation
Sanctionable Offences
Good Reason
How Much?
Sanction Periods
16 & 17 Year Olds
DWP Responsibilities
Notifications
Safeguarding
Hardship Payments
Challenging Sanctions
How to Challenge
Good Reason
Case Law
Impact on HB
Standard Letters
ESA
What about UC?
On SSP?
Contributory ESA
'Old Style' Contributory ESA
Who can claim?
How to Claim
How Much?
Need to claim a top-up?
NI Conditions
Previously on IB?
'New Style' Contributory ESA
Who can claim?
How to Claim
How Much?
Need to claim a top-up?
New Style ESA and legacy benefits
New Style ESA & UC
Just UC
On New Style ESA
NI Conditions
Income-Related ESA
Who can claim?
How to Claim
How Much?
Keeping a claim going
Repeat Claims
The Rules
The Process
Possible Outcomes
Other Sources of Income
Health and Work Conversations
Limited Capability
ESA50 Form
The Medical
WRAG v Support
Substantial Risk
Assessment Criteria
WRAG Criteria
Mobilising
Standing and Sitting
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Navigation and Maintaining Safety
Evacuation of the bowel / bladder
Consciousness during waking moments
Learning Tasks
Awareness of everyday hazards
Initiating and completing personal action
Coping with change
Getting about
Coping with social engagement
Appropriateness of behaviour
Special circumstances
Substantial Risk
Support Criteria
Mobilising
Transferring from one seated position to another
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Evacuation of the bowel / bladder
Learning tasks
Awareness of hazard
Initiating and completing personal action
Coping with change
Coping with social engagement
Appropriateness of behaviour
Conveying food / drink to the mouth
Chewing / swallowing food / drink
Special circumstances
Substantial Risk
Awards and Reviews
ESA Sanctions
Sanctionable Offences
Sanctionable Period
How Much
Challenging Decision
Good Cause
Hardship Payments
Safeguarding procedure
Challenging Decisions
Income whilst challenging
If Found Fit
Options
Relevant Decision?
Failure to Attend/Return
Sanctions
Need to claim JSA?
Need to claim UC?
Need to claim UC?
Who can Avoid UC
Who is better off on ESA?
Found Fit for Work
Sanctions
WRAG vs Support
Failure to return/attend
How to Challenge
Case Law
Physical
Mental/Cognitive
Substantial Risk
General Issues
Working and ESA
Students and ESA
Prisoners and ESA
And Other Benefits
Universal Credit
Housing Benefit
How Much HB?
Singles and Couples
On C-ESA
'Credits only' claim
Non-dependants
Working Tax Credit
Personal Independence Payment
Help Pack / Letters
Personal Independence Payment
Who Can Claim
Age
Backwards and Forwards Test
Residence and Presence
The Disability Tests
Overlapping Benefits
The Disability Tests
Main Principles
Daily Living Component
Mobility Component
Reliability
Fluctuating Conditions
Terminally Ill
The Medical
How To Claim
Step 1: Telephone claim
Step 2: The Form
Step 3: The Medical
Step 4: The Decision
How Much
Award Periods & Reviews
Changes in Circumstances
Condition Worsens
Condition Improves
Going into Hospital
Going into a Care Home
Going into Prison
Going Abroad
Starting Work
Challenging Decisions
Added Extra's
Impact On HB
Impact On UC
Other Benefits
Motability Scheme
For Carer
Other
On DLA
Transfer to PIP?
Timetable
Process
Impact
FAQs
PIP Case Law
General
Daily Living
Mobility
Help Pack
Before You Start
The Points System
Glossary of Terms
Tips for Form
Sample Answers
Standard Letters
UC Changes 2018
No new claims in Live / Gateway areas
Advance Payments changes
Waiting Days
HB Run On
Backdating Assessment Period
HB for Temporary Accommodation
Change to DHP rules
Surplus Earnings
Surplus Losses
New time limit for providing evidence of benefical change
New rules when suspending conditionality
Changes to assessment
Two Child Limit
UC & 18-21 Year Olds
UC Changes 2019
Two Child Limit
3+ Children 'gateway' ends
New SDP 'Gateway'
Mixed age couples
Timetable
Changes 2016
Changes 2017
Changes 2018
Changes 2019
Changes 2020
Beyond 2020
Budget 2020
Money
Maximising Income
With Children
With Disabilities / Sick
Carer
Jobseeker
Workers
Off work sick
Bereavement Benefits
Pension Credit Age
Students
Age 16/17
Flexible Support Fund
Social Fund
Local Welfare Schemes
Benefit Delays
Reducing Outgoings
Charitable Help
Child Care
Computer/ Internet Access
Council Tax
Court Fines
Entertainment
Food
Furniture and Household Goods
Gas/ Electricity
Arrears
Cold Weather Payment
Change Payment Method
Change Supplier
National Concessionary Fuel Scheme
Tips For Using Less
Warm Home Discount
Winter Fuel Payment
Health Costs
Pregnancy
Tax
Telephone
Travel
TV Licence
Water
Arrears
Change to a Water Meter
Special Tariffs
Surface Water Drainage Rebate
Tips For Using Less
Water Saving Products
Water Companies
Water Sure Scheme
Work Search
Discretionary Housing Payments
Claims
Who Can Claim?
On UC?
Housing Costs Element
APA Managed Payment
How much?
How to Claim
DLA / PIP as Income?
What for?
Moving Home
Benefit Cap
Bedroom Tax
Absence from home
Not eligible for Housing Costs
UC claimants moving to specified or temporary accommodation
Notice Period
Uninhabitable
Rental shortfalls
Rent Deposits etc
How Much?
Payments
Changes in Circs
Overpayments
Guidance
Key Features
Intended Outcomes
Policy Objectives
Good Practice
Appeals
DHP Pot
Standard Letters
Help for Homeowners
Main Principles
Who cannot get help
Who can get help
Occupy the Home
Liable for Housing Costs
Which Benefits can Help?
How Much Help
Service & Other Charges
Service Charges
Repairs and Improvements
Support Related Charges
Qualifying Loans
Upper Ceiling
Interest Rate
Non-Dependants
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