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Complex Needs

  Universal Credit  /  Situation  /  Complex Needs
Complex Needs
KEY FACTS:

  • The DWP should offer additional support to claimants with 'complex needs' - click on the link below for definition.

  • This could be in connection with making a claim, maintaining a claim, the claimant commitment, attending interviews etc.

  • It is important that claimants explain any difficulties they have to DWP staff - see Standard Letter UC G4. (Note - the claimant should make this request through their on line UC account).

  • Complex needs should be recorded on the Claimant Profile - which is visible to Work Coaches, Case Managers and other staff. And the DWP can use 'pinned notes' to highlight complex needs on the Claimant Profile.


Definition

What does 'complex needs' mean?

What Help?

What help is available to someone with 'complex needs'?.

How Identified?

How does the UC Dept identify someone with 'complex needs'?

Problems?

What can a claimant do if the UC Dept don't take account of their complex needs?






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