This course is for anyone who works with UC claimants. 
A basic understanding of UC is assumed.

AIMS:

This course will cover the key areas where claimants of UC lose out: LCW / LCWRA Elements - who is entitled and making sure the DWP apply the rules correctly, maximising Housing Costs.- problem areas and challenging decisions, workers - working carers, work allowance and earnings, and moving from legacy - the 2 week run-ons and Transitional SDP Element

OBJECTIVES:

• Gain an understanding of the key problem areas
• Gain an understanding of the correct rules and how they should be applied
• Gain the knowledge to be able maximise a claimant's UC award when they have a change in circumstances
• Gain knowledge to effectively challenge and successfully get arrears paid where appropriate

LEVEL:

Intermediate

HOW IS THE COURSE DELIVERED?

This course can be delivered online, blended learning, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.

HOW MUCH:

We advise that this course be delivered over a minimum on 6 hours either as:

• Blended learning - two 90 minute E-Learning courses and one 3 hour online Workshop, or
• Face-to-face - one full days training.

Click here for more information on pricing.

AFTER THE COURSE:

Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.

IF BOOKING TO BE DELIVERED ONLINE:

We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.

IF BOOKING FACE TO FACE:

We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.