Housing Systems: Combating poverty and sustaining tenancies.
Our Training
Our aim is to provide training that works - by providing the tools and knowledge your staff need about Universal Credit, Housing Benefit and other benefit issues. We will work with your staff to focus on the real issues and discuss the best way forward by providing key information, confidence and practical help such as standard letters. By the end of the course, participants will be enabled to tackle everyday issues to minimise arrears and maximise your customers' income. 

If you decide to book a course, we will:
  • Find out what your specific requirements are regarding the outcomes from the training.
  • Consult you on the content and format of the training.
  • Plan and agree the programme with you.
  • Include your corporate strategies where possible.
  • Produce comprehensive reference material for future use.
  • Deliver an enjoyable and successful course that produces real results.
  • If requested by registered users, we can incorporate the use of our website to show participants the extensive help it can give.

We tailor the content of each course we run – so if you don’t see exactly what you require please do ask. We can mix and match our courses and add topics that are relevant to the delegates’ requirements and problems being experienced.

 If you would like further information on the training we deliver please contact training@ucnotes.co.uk.

Talk to us about CPD accreditation - tel: 01756 796394.

In-House Training

We deliver over 150 training courses and workshops a year, with an average rating of 4.8 out of 5.

We are committed to delivering high quality training at a reasonable cost, meeting your requirements to help you and your colleagues become the best in your field.

One advantage of working in-house is our ability to tailor training to your precise needs giving you control over the content and format.

NOTE: The course outlines displayed on this website are designed as a guide  - note we tailor every course we deliver so the outlines shown are just samples and a starting point for designing the course you need.


Delivered online

The cost from 1st January 2024 for training (delivered online) for up to 16 delegates is:

£645+vat for a half day session / £1250+vat for a full day session (subscribers)

£895+vat for a half day / £1695+vat for a full day session (non-subscribers)

Full day courses will normally take place over two mornings or afternoons (but we can be flexible).

Note: the maximum number of delegates is 16, to aid discussion and learning. The cost assumes you provide the delegates with the necessary technology to take part in the training and can print and provide them with any workbooks / exercises that we provide.

If you would like to arrange some in-house training contact: training@ucnotes.co.uk 

Face-to-face training

There is an additional flat rate cost of £150+vat to cover trainer travel and accommodation expenses.

Online workshops for your team
These are either stand alone workshops or to be combined with one or more of our excellent E-Learning courses for the Blended Learning approach.

These online workshops are engaging, informative and interactive, using animations to bring the information to life, giving your team the same high standard our customers expect from our face to face sessions in a flexible, environmentally friendly and cost effective way. 

If you can't find  the course that's perfect for you when browsing our pages, then please get in touch with us at training@ucnotes.co.uk - we would love to hear from you.

Face to face sessions for your team
We come to you, getting your teams together in one place to go through the complexities of the welfare benefit area of your choice in an engaging, easy to understand format in true Housing Systems style. 

Either standalone training days or combined with one or more of our excellent E-Learning courses to provide a Blended Learning approach

Using case studies, group exercises and quizzes with plenty of opportunity for discussion and Q&A. 

If you can't find the course that is perfect for you when browsing our pagesthen please get in touch with us at training@ucnotes.co.uk - we would love to hear from you.

In-house Training Programmes
Welfare Benefits is a vast and complex topic - sometimes you need more than just one training session. Perhaps you have a new team, or several new starters who need upskilling quickly.

We can deliver a variety of training programmes to meet your learning outcomes - allowing your staff to learn at an appropriate pace and with their existing knowledge in mind. 

Whether it's upskilling a team on Universal Credit through a Blended Learning programme delivered over a series of weeks, having quarterly benefit updates throughout the year, or a series of workshops looking at some of the more complex benefit areas.

Training programmes may include: 

  • Online interactive training workshops
  • Blended learning linked with tutor support,
  • E-Learning courses,
  • Face to face training

in any combination to suit your needs.

Cost will depend on how many workshops and E-Learning courses are included in the programme.

Contact us today, email: training@ucnotes.co.uk


Fab Training

"I've worked in housing for over 30 years and this is the best benefits training I have ever had."

Shoreline Housing

Informal, interactive and informative
"We always get staff booking on to a course when they know Housing Systems is delivering it - they love the fact that it is informal, interactive and they get useful answers to their questions."

Yorkshire Housing

So relevant and useful
"I wanted to say how pleased we were with the training.  The trainer was excellent.  She explained a complicated subject so well.  I never thought I’d ever say I enjoyed a welfare benefits training course, but I really did. 
In fact, we would like to make it an annual event!
She had kept it to a handful of points so as not to over complicate, and they were very relevant to our work. I know the rent Income Officers were concerned that the training may be a bit ‘lofty’ for them, but it wasn’t, it was just right. It also flagged up some strategic issue for me."

Vivienne Astall, Housing Services Director, Keniston Housing Association