Housing Systems: Combating poverty and sustaining tenancies.
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UC Problem Areas And How To Resolve Them

 


WHO IS THIS FOR:

This course is for advisers with a good understanding of Universal Credit already, looking for the information and tools to deal with the current problem areas.
A basic understanding of UC is assumed i.e. Who has to claim, Monthly Assessment Periods, How UC is assessed.

 

AIMS:

This training will be mainly case study based – and will be exploring the latest areas where things are going wrong – giving the learners the knowledge and tools they need to put them right!

 

OBJECTIVES:

  • Gain an awareness of all the latest problem areas to be looking out for
  • Gain the knowledge to avoid things going wrong before they do
  • Learn useful tips and tactics to help resolve issues
  • Learn about tools and resources that will support you to support your claimants
  • Gain extra confidence to advise your claimants when they are having issues with their UC

 

LEVEL:

Intermediate

 

HOW IS THE COURSE DELIVERED:

This course can be delivered online,  or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.

 

HOW MUCH:

We advise that this course be delivered over a minimum of 6 hours either as:

  • Blended learning - two 3 hour online Workshop, or
  • Face-to-face - one full days training.

Click here for more information on pricing.


 

AFTER THE COURSE:

Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.

 

IF BOOKING TO BE DELIVERED ONLINE:

We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.

 

IF BOOKING FACE TO FACE:

We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.

 

 

 

 

 

 

 

 

 

 

 

Better understanding

"Light bulb moments - made me understand some of the issues we have been having."

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