This course is for anyone working with Universal Credit claimants who want to be able to effectively challenge errors in claims.
This course focuses on challenging Universal Credit decisions. Learners will be guided through the process, gain top tips and tactics for getting a mandatory reconsideration, and examine how to get access to the information used in the DWP's decision. It will also consider the appeals process and submitting appeals. During this course the learners will also look at the value of complaints and how they can help with challenges.
HOW IS THE COURSE DELIVERED?
This course can be delivered online, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.
We advise that this course be delivered over a minimum of 6 hours either as:
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AFTER THE COURSE:
Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.
IF BOOKING TO BE DELIVERED ONLINE:
We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.
IF BOOKING FACE TO FACE:
We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.
"I've already got a few cases I am going to go back to to check for underpayments - really useful stuff ”
“I didn't know there were so many options to resolve things! I will check to see if we can get back payments much more often now"
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