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Universal Credit: The Essentials

Need training for front line staff that tackles the practicalities of UC?

"Your course was just what we were looking for - it's created a real buzz around the office. All the delegates found it really useful and have said that it will have a positive impact on their day to day work."
Tracy Panesh, Senior Money Adviser, Northwards Housing
This blended learning programme is packed full of useful information
and practical ideas. 
Many claimants are missing out due to the complexities of Universal Credit. This programme examines the details of how Universal Credit works highlighting key issues/differences/problem areas. It gives delegates the information and tools they need to ensure claimants receive the correct advice, and to help prevent rent arrears.
Practical exercises and case studies are used throughout the programme and delegates are encouraged to ask questions and to discuss issues and concerns with their tutor.

Learning Outcomes: by the end of the course delegates will:
  • Understand what Universal Credit is all about, who can claim, how it works and the problem areas
  • Be able to give advice about who will need to claim UC and when
  • Be able to give advice about what a claimant needs to do to ensure a successful claim is made and runs smoothly
  • Have a basic understanding of how UC is assessed and the deductions that can be taken
  • Understand some of the differences between Housing Benefit and Universal Credit, in particular: temporary absences, non-dependant deductions, bedroom tax, mesne profits, impact of sanctions
  • Have the information and tools to help claimants deal with some of the problems they face.
 

Outline of Programme
 

Introductions (1.5 hours approx)
Welcome from your tutor (video)
UC: The Basics (video)
UC: The Basics E-Learning
The smoothie concept (video)
Monthly Assessment Periods (video)
Quiz
 
Who can claim / Who has to claim? (3.5 hours approx)
Worse off on UC (video)
Triggers E-Learning
PIP (read and quiz)
SDP Gateway E-learning
Mixed age couples E-learning
Case Studies (paper exercise)

Review with Tutor (1 hour)
Online meeting with Tutor to review learning so far / have questions answered

Claims and Payments (3.5 hours approx)
Making a successful UC claim E-Learning
Calculating UC: The Elements E-Learning
Calculating UC: Income (video)
How Much? case studies (paper exercise)
Housing Costs (read and quiz)
Alternative Payment Arrangements (video)
Quiz
2.45pm                
Review with Tutor (1 hour)
Online meeting with Tutor to review learning / have questions answered
4.00pm                  

What delegates have said about this course:

"Great course, so informative and enjoyable. I have learnt so much. The different training techniques meant I was never bored and always looking forward to the next module." 
                                                                                        
"It explained so much - I now feel so much more confident in advising tenants on UC."


"It was nice to be able to learn at a pace and time to suit my other workload, but to know the tutor was there whenever I needed her to answer my questions."

 

If you would like to learn more about our services just ask for an information pack - email us at: info@housingsystems.co.uk




Why book?
Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.


Many are not aware why the problem has arisen or how to deal with it.

Some don't even know that they are missing out on money they are entitled to.

This course aims to give delegates the knowledge and confidence to tackle these issues. 

Devised to build on the UC knowledge delegates already have and give them a deeper understanding of how UC works, where it goes wrong and how to put it right!

You will not be disappointed if you book this course.

Book this course for just £100+vat per delegate (for up to 9 delegates), or £995+vat for 10 -18 delegates.

Contact us on:

training@housingsystems.co.uk