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Universal Credit for Customer Services

 

 

WHO IS THIS FOR:

This course is for anyone involved in customer services who work with customers that are claiming Universal Credit.

 

AIMS:

By the end of this course learners will have gained an overview of Universal Credit that will help them in their work as well as the confidence and knowledge necessary to give basic advice about Universal Credit to help minimise arrears and maximise entitlement.

 

 

OBJECTIVES:

  • Gain an understanding of how Universal Credit works
  • Gain an understanding of common indicators of underlying issues
  • Gain the knowledge to recognise when to make an appropriate referral and to which team
  • Gain the confidence to give basic advice about Universal Credit

 

LEVEL:

Intermediate

 

HOW IS THE COURSE DELIVERED:

This course can be delivered online, blended learning, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.
 

HOW MUCH:

We advise that this course be delivered over a minimum of 6 hours either as:

  • Blended learning - two 90 min E-Learning courses and one 3 hour online Workshop, or
  • Face-to-face - one full days training.

Click here for more information on pricing.

 

AFTER THE COURSE:

Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.

 

IF BOOKING TO BE DELIVERED ONLINE:

We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.

 

IF BOOKING FACE TO FACE:

We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery. 

 


 

 

 








 

Recommend
“I would recommend this course is anyone working in customer services - the information I've gained will be so useful."

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