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Universal Credit for those with complex needs

 

WHO IS THIS FOR?

This course is for anyone working with Universal Credit claimants with complex needs.

 

AIMS:

This training examines how UC can work for those with complex needs. Looking at- telephone claims, pinned notes, how much, conditionality, and minimising problems, together with hints and tips for ensuring the DWP recognises 'complex needs' status.

 

OBJECTIVES:

  • Gain an understanding of how claimants with complex needs should be managed in Universal Credit
  • Learn how to get complex needs recognised within Universal Credit 
  • Gain an understanding of the claimant commitment and conditionality/sanctions and when and what to challenge.

 

LEVEL:

Intermediate

 

HOW IS THE COURSE DELIVERED?

This course can be delivered online, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.

 

HOW MUCH:

We advise that this course be delivered over a minimum of 6 hours either as:

  • Online - two 3 hour online Workshops, or
  • Face-to-face - one full days training.

Click here for more information on pricing.

 

AFTER THE COURSE:

Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.

 

IF BOOKING TO BE DELIVERED ONLINE:

We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.

 

IF BOOKING FACE TO FACE:

We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery. 

 


 

 

 








 

Excellent course
"Excellent course, loved the visual aids. Kept us involved. Trainer very informative and encouraged discussion."
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