Housing Systems: Combating poverty and sustaining tenancies.

Universal Credit: the Essentials

Need training for front line staff that tackles the practicalities of UC?

"Fantastic course that clarified lots of issues.....I hadn't realised before how much is going wrong.
The information I gained will have a positive impact on my clients."

This blending learning programme - equivalent to three days face-to-face training, spread over 5 weeks

It combines e-learning, videos, quizzes and online workshops to give housing staff a thorough understanding of Universal Credit and the issues surrounding it.

The tutor will be available throughout the course for support and quick one-to-one meetings.
Click here to book a place for just £179+vat per delegate

Outline of Programme

Welcome from tutor (1.5 hour online meeting)
Friday 8th January 10.00 - 11.30am

All modules in following two sections to be completed at leisure over the following 3 weeks:

UC: How it Works (2 hours approx)
UC: The Basics (video)
UC: The Basics E-Learning
The smoothie concept (video)
Monthly Assessment Periods (video)
Who can claim / Who has to claim? (4.5 hours approx)
Worse off on UC (video)
Triggers E-Learning
PIP (read and quiz)
Mixed age couples E-learning
Case Studies (paper exercise)

Review with Tutor (2 hour)
Friday 29th January 10.00am-12.00noon

Online meeting with Tutor to review learning so far, look at case studies and have questions answered

All modules in following section to be completed at leisure over the following 2 weeks:

Claims and Payments (3.5 hours approx)
Making a successful UC claim E-Learning
Calculating UC: The Elements E-Learning
Calculating UC: Income (video)
How Much? case studies (paper exercise)
Housing Costs (read and quiz)
Alternative Payment Arrangements (video)
Review with Tutor (2 hour)
Friday 12th February 10.00am-12.00noon

Online meeting with Tutor to review learning, look at case studies and have questions answered
Book a place for £179+vat
What delegates have said about our courses:

"Great course, so informative and enjoyable."

"Excellent course. I learnt lots of useful hints and tips!"

 Kept us involved - very relevant exercises. Trainer very informative and encouraged discussion."

Our training aims to give delegates not just the information they need but also the tools and confidence to use it.

Our training is very practical - we understand what you need to know to tackle the problems tenants are facing, and we deliver the training in an interactive format using real life case studies.

We normally deliver over 200 face-to-face training courses a year and have been providing training to many our customers for over 15 years.

For 2020 we have moved our training online - whilst keeping out informal and engaging style - we are delivering training on the everyday practicalities of UC for housing and advice professionals.
For more information about this course please....

Call us now on: 01756 796394 or email: training@housingsystems.co.uk

Why book?
Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.

Many are not aware why the problem has arisen or how to deal with it.

Some don't even know that they are missing out on money they are entitled to.

This course aims to give delegates the knowledge and confidence to tackle these issues. 

You will not be disappointed if you book this course.


Book this course for just £179+vat per delegate  on our open course.

Or book to be delivered in-house for £1795+vat for up to 16 delegates.

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