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Universal Credit: the Essentials

Need training for front line staff that tackles the practicalities of UC?

"Fantastic course that clarified lots of issues.....I hadn't realised before how much is going wrong.
The information I gained will have a positive impact on my clients."

This blending learning programme over 5 weeks combines e-learning, videos, quizzes and online workshops to give housing staff a thorough understanding of Universal Credit and the issues surrounding it.

The tutor will be available throughout the course for support and quick one-to-one meetings.

Book In-house for £1995+vat

Outline of Programme

Welcome from tutor (1.5 hour online meeting)
Tuesday 13th April: 11.00am - 12.30pm

All modules in following sections to be completed at leisure over the following week:

UC: How it Works (3 hours approx)
UC: The Basics (video)
UC: The Basics E-Learning
The smoothie concept (video)
Monthly Assessment Periods (video)
Quiz

Review with Tutor (3 hour online workshop)
Tuesday 20th April: 9.30am - 12.30pm
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.

All modules in following sections to be completed at leisure over the following week:

Who can claim / Who has to claim? (5 hours approx)
Worse off on UC (video)
Triggers E-Learning
Mixed age couples E-learning
Case Studies (paper exercise)

Review with Tutor (3 hour online workshop)
Tuesday 27th April: 9.30am - 12.30pm
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.

All modules in following sections to be completed at leisure over the following week:

Claims and Payments (4 hours approx)
Making a successful UC claim E-Learning
Calculating UC: The Elements E-Learning
Calculating UC: Income (video)
How Much? case studies (paper exercise)

Review with Tutor (3 hour online workshop)
Tuesday 4th May: 9.30am - 12.30pm
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.

All modules in following sections to be completed at leisure over the following week:

Housing Costs (2 hours approx)
How the HCE is calculated E-Learning
Housing Costs (read and quiz)
Alternative Payment Arrangements (video)

Review with Tutor (3 hour online workshop)
Tuesday 11th May: 9.30am - 12.30pm
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.

Bringing it all together - Review with Tutor (3 hour online workshop)
Tuesday 18th May: 9.30am - 12.30pm
Online meeting with Tutor to review learning, look at case studies and have questions answered.

What delegates have said about our courses:

"Great course, so informative and enjoyable."

"Excellent course. I learnt lots of useful hints and tips!"

Kept us involved - very relevant exercises. Trainer very informative and encouraged discussion."

Our training aims to give delegates not just the information they need but also the tools and confidence to use it.

Our training is very practical - we understand what you need to know to tackle the problems tenants are facing, and we deliver the training in an interactive format using real life case studies.

We normally deliver over 200 face-to-face training courses a year and have been providing training to many our customers for over 15 years.

For 2020/21 we have moved our training online - whilst keeping out informal and engaging style - we are delivering training on the everyday practicalities of UC for housing and advice professionals.

For more information about this course please....

Call us now on: 01756 796394 or email: training@housingsystems.co.uk

Why book?

Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.

Many are not aware why the problem has arisen or how to deal with it.

Some don't even know that they are missing out on money they are entitled to.

This course aims to give delegates the knowledge and confidence to tackle these issues.

You will not be disappointed if you book this course.

Book to be delivered in-house for £1995+vat for up to 16 delegates.

Contact us on:

training@housingsystems.co.uk

UC - The Essentials

Universal Credit: the Essentials Need training for front line staff that tackles the practicalities of UC? "Fantastic course that clarified lots of issues.....I hadn't realised before how much is going wrong. The information I gained will have a positive impact on my clients."

Outline of Programme

Universal Credit: the Essentials

Need training for front line staff that tackles the practicalities of UC?

"Fantastic course that clarified lots of issues.....I hadn't realised before how much is going wrong.
The information I gained will have a positive impact on my clients."