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Universal Credit: the Essentials

Need training for front line staff that tackles the practicalities of UC?

"Fantastic online course that clarified lots of issues.....I hadn't realised before how much is going wrong.
The information I gained will have a positive impact on my clients."

This blending learning programme over 8 weeks combines e-learning, quizzes and online workshops to give those working with social housing tenants a thorough understanding of Universal Credit and the issues surrounding it.

The tutor will be available throughout the course for support and quick one-to-one meetings.
  Just £225+vat per delegate - click here to book 

Outline of Programme
 

Welcome from tutor (1.5 hour online meeting)
Tuesday 21st September: 9.30am - 11.00pm

All modules in the following sections to be completed at leisure over the following week:

UC: Introduction (3 hours approx)
Intro to Welfare Benefits E-Learning completed at leisure
UC: The Basics E-Learning completed at leisure

Review with Tutor (3 hour online workshop)
Wednesday 5th October: 9.30am - 12.30pm
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.

Move to UC (4 hours approx)

Who has to claim UC Triggers E-Learning completed at leisure
Managed Migration E-Learning completed at leisure

Review with Tutor (3 hour online workshop)
Wednesday 19th October: 9.30am - 12.30pm
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.

UC How Much? (4 hours approx)

Calculating UC: The Elements E-Learning completed at leisure
How the HCE is calculated E-Learning completed at leisure

Review with Tutor (3 hour online workshop)
Wednesday 2nd November: 9.30am - 12.30pm
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.

Housing Costs (2 hours approx)

HCE - Eligibility E-Learning completed at leisure

Review with Tutor (3 hour online workshop)
Wednesday 16th November: 9.30am - 12.30pm
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.
        
Bringing it all together - Review with Tutor (3 hour online workshop)
Wednesday 23rd November: 9.30am - 12.30pm
Online meeting with Tutor to review learning, look at case studies and have questions answered.
         

What delegates have said about our courses:

"Great course, so informative and enjoyable."

"Excellent course. I learnt lots of useful hints and tips!"

 Kept us involved - very relevant exercises. Trainer very informative and encouraged discussion."

 
Our training aims to give delegates not just the information they need but also the tools and confidence to use it.

Our training is very practical - we understand what you need to know to tackle the problems tenants are facing, and we deliver the training in an interactive format using real life case studies.

We normally deliver over 200 face-to-face training courses a year and have been providing training to many of our customers for over 15 years.

For more information about this course please....

Call us now on: 01756 796394 or email: training@ucnotes.co.uk

Why book?
Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.


Many are not aware why the problem has arisen or how to deal with it.

Some don't even know that they are missing out on money they are entitled to.

This course aims to give delegates the knowledge and confidence to tackle these issues.


Costs just £225+vat per delegate.  

Or book to be delivered in-house for £2245+vat for up to 16 delegates.

Contact us on:

training@ucnotes.co.uk