Housing Systems: Combating poverty and sustaining tenancies.
Universal Credit & Supported Housing

Need training aimed specifically at staff working in supported housing?

"Fantastic training - just what we needed. I feel more prepared to help our young people with the complexities of UC."
This full-day session is packed full of useful information and practical ideas to aid problem solving 
Aimed specifically at those who work in supported housing. The knowledge gained on this course will help delegates to protect their customers’ UC income and minimise the impact on rent accounts.

9.30am              Introductions and expectations

9.40am              Understanding Universal Credit
                          What is it? What’s it replacing? MAPs
                          How it works for supported housing
                          Specified accommodation / temporary accommodation
                          Getting the rent covered
                          Who makes the decision / getting a decision
                          What about 18-21 year olds?

10.30am            Who will have to claim and when?
                          Basic eligibility criteria
                          Who has to claim UC – what triggers a claim?
                          Card Case Studies

11.00am            Break

11.15am            Implications of claiming
                          Worse off/better off
                          Pitfalls of moving onto Digital UC
                          ESA – UC problems

12.00noon        How Much
                          The smoothie concept
                          Deductions – what and how much?
                          Starting work
                          Becoming too sick to work/look for work

1.00pm             Lunch

1.45pm            Making the claim
                         Ensuring a successful claim is made
                         Ensuring it doesn’t get closed down
                         Providing ID
                         True / False quiz

2.15pm            Payments
                         Payments – the defaults and the alternatives
                         What if they stop?

2.45pm             Break

3.00pm            Avoiding sanctions
                        Work search and work availability requirements
                        Reasonable adjustments
                        Understanding the rules that protect vulnerable claimants.
                        When can requirements be temporarily ‘switched off’?
                        How to get a Claimant Commitment reviewed.
                        Dealing with sanctions
                        Case studies               
4.00pm            Challenging decisions
                        The process
                        Explicit consent
4.30pm            Close
What delegates have said about this course:

"So useful - I have a much better understanding of UC now."

"It was great looking at case studies that
brought the information to life"

 "Excellent course..... with a trainer that really knew their stuff ."

"I knew Universal Credit is going to be a real challenge - but I now feel more confident to deal with it."

To book this course in-house for just £895+vat for up to 16 delegates please....

Call us now on: 01756 796394 or email: training@housingsystems.co.uk
"I have worked in housing for over 30 years and this is the best benefits training I have ever had."

Shoreline Housing
Find out more about our in-house training...........click here
If you would like to learn more about our services just ask for an information pack - email us at: info@housingsystems.co.uk
In-house course
Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.

Many are not aware why the problem has arisen or how to deal with it.

Some don't even know that they are missing out on money they are entitled to.

This course aims to give delegates the knowledge and confidence to tackle these issues. 

Devised especially for those staff who have a basic knowledge of Universal Credit and are now ready to delve into the complexities of the system that they need to know for their job.

This course aids learning by using case studies and discussion and is different to most other UC training.

You will not be disappointed if you book this course.

Book this course in-house for just £895+vat (for up to 16 delegates).