Housing Systems: Combating poverty and sustaining tenancies.
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ESA Problems and Solutions

 

WHO IS THIS FOR?

Any member of staff who works with claimants receiving ESA who would like a deeper knowledge of how it works so they can provide accurate advice when things go wrong. This will include Support Workers, Benefit Advisers and Housing Management staff who provide advice on benefits and/or deal with rent collection. A basic knowledge of ESA will be assumed.

 

AIMS:

Employment and Support remains a key benefit for those claimants not yet on Universal Credit. This training examines the key problem areas and how to help resolve them.

 

OBJECTIVES:

  • Gain a detailed understanding of the key problem areas faced by ESA claimants.
  • Investigated which ESA decisions can be challenged and how, including the appeals process.
  • Gain an understanding of the 'repeat claim' rules and what these mean for claimants.
  • Been given ideas on how best to deal with a situation where the claimant has failed to complete their ESA50 or attend their medical, and whether they can avoid claiming UC.
  • Have examined when the ‘exceptional circumstances' test could be useful.
  • Investigated the options available for ESA claimants who are found fit for work.

 

LEVEL:

Intermediate / Advanced

 

HOW IS THE COURSE DELIVERED?

This course can be delivered online, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.

 

HOW MUCH?

We advise that this course be delivered over a minimum of 6 hours either as:

  • Online - two 3 hour on-line Workshops, or
  • Face-to-face - one full days training.

Click here for more information on pricing.

  

AFTER THE COURSE:

Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.

 

IF BOOKING TO BE DELIVERED ONLINE:

We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.

 

IF BOOKING FACE TO FACE:

We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.

 

 

 






 

 

 




 

Great course
"This course was just what I was looking for - covered all the tricky bits of ESA. I've taken away some great information."