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Universal Credit: the Essentials

Need training for front line staff that tackles the practicalities of UC?

"Extremely useful and really well done course. I am more confident to advice customers with their UC queries. The e-learning courses were really informative and covered everything that was required. The information was easy to follow and the quizzes at the end were also really good at testing understanding. All information I found very relevant, particularly to my line of work. The case studies in the workshops were a useful tool that put the information we had learned into real life scenarios.
The posted hand outs were a lovely interactive touch and the trainer was very informative and engaging."

This blending learning programme over 10 weeks combines e-learning, quizzes and online workshops to give those working with social housing tenants a thorough understanding of Universal Credit and the issues surrounding it.

The tutor will be available throughout the course for support and quick one-to-one meetings.
  Just £295+vat per delegate 

Outline of Programme
 

Wed 17th April: Welcome from tutor (1.5 hour online meeting)
9.30am - 11.00am

All modules in the following sections to be completed at leisure over the following week:

UC: Introduction (3 hours approx)
Intro to Welfare Benefits E-Learning completed at leisure
UC: The Basics E-Learning completed at leisure

Wed 1st May: Review with Tutor (3 hour online workshop)
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.

Move to UC (4 hours approx)

Who has to claim UC E-Learning completed at leisure
'Homework' - case studies

Wed 15th May: Review with Tutor (3 hour online workshop)
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.

Managed Migration (1 hour)
Managed Migration Overview E-Learning completed at leisure

Wed 22th May: Review with Tutor (3 hour online workshop)
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.

UC How Much? (4 hours approx)

Calculating UC: The Elements E-Learning completed at leisure
How the HCE is calculated E-Learning completed at leisure

Wed 5th June: Review with Tutor (3 hour online workshop)
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.

Housing Costs (2 hours approx)

HCE - Eligibility E-Learning completed at leisure
'Homework' - case studies

Wed 19th June: Review with Tutor (3 hour online workshop)
Online meeting with Tutor to review learning so far, look at case studies and have questions answered.
        
3rd July: Bringing it all together - Review with Tutor (3 hour online workshop)

Online meeting with Tutor to review learning, look at case studies to highlight where things can go wrong and how to help claimants challenge decisions.
         

What delegates have said about our courses:

"Great course, so informative and enjoyable."

"Excellent course. I learnt lots of useful hints and tips!"

 Kept us involved - very relevant exercises. Trainer very informative and encouraged discussion."

 
Our training aims to give delegates not just the information they need but also the tools and confidence to use it.

Our training is very practical - we understand what you need to know to tackle the problems tenants are facing, and we deliver the training in an interactive format using real life case studies.

We normally deliver over 150 on-line and face-to-face training courses a year and have been providing training to many of our customers for over 15 years.

For more information about this course please....

Call us now on: 01756 796394 or email: training@ucnotes.co.uk

Why book?
Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.


Many are not aware why the problem has arisen or how to deal with it.

Some don't even know that they are missing out on money they are entitled to.

This course aims to give delegates the knowledge and confidence to tackle these issues.


Costs just £295+vat per delegate.  

Or book to be delivered in-house for £3445+vat for up to 16 delegates.

Contact us on:

training@ucnotes.co.uk