Housing Systems: Combating poverty and sustaining tenancies.

Payments: HB Stopped

As soon as you become aware that HB has stopped for a claimant you need to contact them to find out why it's stopped.

If the HB payments have stopped because a working age claimant (or one of a mixed age couple) has had a change in their circumstances, then you will need to work out whether this means they now need to claim Universal Credit instead. See "who has to claim UC" section.

If the HB has stopped because they have claimed UC, this is because the LA will have received a "Stop Notice" from the DWP. Note that UC regs from 27th July 2022 mean that there is no way back onto HB once UC has been claimed - even if no stop notice was sent or the UC claim has been withdrawn,

If they have had a change in circumstances that means they do need to claim Universal Credit*, then it is worth ensuring that they have received their full HB entitlement ie right up to the day before they claimed UC- including any two week run-on (click here) that they may be entitled to.

If they have not had a change in their circumstances, or not had a change that would normally trigger the need to claim Universal Credit, and they should still be entitled to HB, then it is worth looking to see if they can get their HB award de-suspended / reinstated.

*NOTE: not all changes in circumstances will trigger a new claim - click here - or see our "mapping tool" here).

HB payments stop for a variety of reasons, the main ones being those given below - click on the links for more information.

Claimed UC

What happens to HB when someone claims UC?

Single to Couple

What happens if the claimant takes on a partner?

 Passport Benefit Sanctioned

What should happen if a claimant's IB-JSA / UC etc has been sanctioned?

Passport benefit Ended

What happens when a 'passport' benefit ends?

Failed to Provide Info

What happens when the claimant fails to provide info requested by the HB Office?

Intervention Issues

What if the claimant fails to respond to an intervention?

Starting Work

What happens to HB when someone starts work?

Non-Dependant Deduction

When would a non-dependant deduction end a HB award?

Not Living in Property

What happens to HB if the claimant is not living in the property?

Savings Increase

When would HB stop if the claimant's savings have increased?


From when would HB end if the claimant dies?

EEA National R2R Issues

When would an EEA national's HB stop?

Re-opening Claim

Could the 'old' claim for HB be re-opened?






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