As soon as you become aware that HB has stopped for a claimant you need to contact them to find out why it's stopped.
If the HB payments have stopped because a working age claimant (or one of a mixed age couple) has had a change in their circumstances, then you will need to work out whether this means they now need to claim Universal Credit instead. See "who has to claim UC"
If the HB has stopped because they have claimed UC, this is because the LA will have received a "Stop Notice" from the DWP. Unless this was in error they will not be able to go back onto HB.
If they have had a change in circumstances that means they do need to claim Universal Credit*, then it is worth ensuring that they have received their full HB entitlement ie right up to the day before they claimed UC- including any two week run-on (click here
) that they may be entitled to.
If they have not had a change in their circumstances, or not had a change that would normally trigger the need to claim Universal Credit, and they should still be entitled to HB, then it is worth looking to see if they can get their HB award de-suspended / reinstated.
*NOTE: not all changes in circumstances will trigger a new claim - click here
- or see our "mapping tool" here
HB payments stop for a variety of reasons, the main ones being those given below - click on the links for more information.