Housing Systems: Combating poverty and sustaining tenancies.
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How Much
UC HM1: Letter requesting Housing Cost Element to be included from start of claim when claimant missed it off form

UC HM2: MR - refusing to include Child Element until Child Benefit in payment

UC HM3: Discontinued

UC HM4: MR- employer reported earnings late

UC HM5: MR- paid earnings on a non banking day

UC HM6: MR- wrong info provided by RTI on wages

UC HM7: MR- two wages paid in one Assessment Period

UC HM8 - MR against decision not to include a Carer Element even though Carers Allowance in payment following death of person being cared for

UC HM9 - Discontinued

UC HM10 - Discontinued

UC HM11 - MR request - Surplus Earnings rules should not have been applied as large payment received in first MAP

UC HM12 - MR against decision not to include a Carer Element even though Carers Allowance in payment

Housing Costs - How Much

UC HM1: Letter requesting Housing Costs element be included from start claim where tenant answered 'no' to question' do you pay rent'

 

Conditionality and Sanctions
UC S1: UC sanction reconsideration - Left work during a trial period

UC S2: UC sanction reconsideration - Missed / late for appointment or interview

UC S3: UC sanction reconsideration - Failure to report job ending / hours of work reducing within 5 working days

UC S4: UC sanction reconsideration - Failure to take a particular actio

UC S5: UC sanction reconsideration - Failure to meet a work preparation requirement / attend Work Programme

UC S6: UC sanction reconsideration - Not taking all reasonable action to find work

UC S7: UC sanction reconsideration - Failure to comply with a work availability requirement

UC S8: UC sanction reconsideration - Leaving job voluntarily / through misconduct

UC S9: UC sanction reconsideration - Failure to apply for particular vacancy

UC S10: Reconsider refusal of Hardship Payment during UC sanction

UC S11: Sanction reconsideration - expected number of hours should have been reduced

UC S12: Sanction reconsideration - should not have been subject to work search as earning above Admin Threshold and not part of in-work pilot
  

 

Overpayments
UC OP1: Claimant request for Universal Credit overpayment not to be recovered due to hardship

UC OP2: Claimant request to reduce rate at which Universal Credit overpayment is being recovered

UC OP2A: Claimant request to reduce rate at which Housing Benefit overpayment is being recovered from UC award

UC OP3: Claimant request not to impose a civil penalty

UC OP4 :Request for mandatory reconsideration: Not overpaid / amount wrong

UC OP5: Request for amount of overpayment to be reassessed to take account of all facts ie underpayment during op period

UC OP10 Landlord request recover UC o'p from claimant, not landlord
  

 

General

General:

UC G1: Confirmation of claimant's agreement when viewing / amending journal

Explicit Consent:

UC G2: Authorisation to disclose information

Reasonable Adjustments:

UC G3: Request for reasonable adjustments

Complex Needs:

UC G4: Request for complex needs to be taken account of
  

 

HB and Universal Credit
HB UC1: Letter to HB where telling claimants who move within LA area they must claim UC

HB UC2: Letter to HB requesting HB for notice period for someone on UC/claiming UC and moving out of specified or temporary accommodation

HB UC3: Letter to HB challenging being told to claim UC when moving out of specified or temp accommodation and staying within same LA admin area

HB UC4: Request HB for UC claimant as living in specified accommodation

HB UC5 Request HB make decision on whether UC claimant is living in 'specified accommodation' or not & notify DWP

HB UC6: Request for missed Transitional Housing Payment when moved home

Occupying the Home
UC OH1: Request to be treated as occupying 2 homes where fleeing violence

UC OH2: Request to reconsider refusal of being treated as occupying 2 homes where fleeing violence

UC OH3: Request to be treated as occupying normal home where fleeing violence

UC OH4: Request to reconsider refusal to be treated as occupying normal home where fleeing violence

UC OH5: Request to be treated as occupying 2 homes - delay moving in due to awaiting disabled adaptations

UC OH6: Request to reconsider refusal of being treated as occupying 2 homes when delay moving due to awaiting disabled adaptations

UC OH7: Request to be treated as occupying a property prior to moving in where delay due to awaiting disabled adaptations

UC OH8: Request to reconsider refusal of being treated as occupying property prior to moving in where delay due to awaiting disabled adaptations

UC OH9: Request for housing costs element to continue whilst temporarily away from home in UK

UC OH10: Request to reconsider decision not to include housing costs element whilst temporarily away from home in UK

UC OH11: Request for housing costs element to continue whilst temporarily away from home on remand

UC OH12: Request to reconsider decision not to include housing costs element whilst temporarily away from home on remand

UC OH13: Request for housing costs element to continue whilst temporarily away from home in prison

UC OH14: Request to reconsider decision not to include housing costs element whilst temporarily away from home in prison

UC OH17: Request to continue to pay Universal Credit whilst abroad for less than a month

UC OH18: Request to reconsider decision not to pay Universal Credit whilst abroad for less than a month

UC OH19: Request to continue to pay Universal Credit whilst abroad for more than a month due to special circumstances

UC OH20: Request to reconsider decision not to pay Universal Credit whilst abroad for more than a month due to special circumstances

Claims and Housing Costs
UC HCE1: Letter challenging refusal to include service charge as eligible in housing costs element

UC HCE2: Letter from landlord explaining why 'old' tenancy agreement is valid

UC HCE3: Request for whole rent to be covered where joint tenant left the property

UC HCE3a: MR Request for whole rent to be covered where joint tenant left property

UC HCE3b: Request for arrears of HCE where DWP accepted that claimant has untidy tenancy

UC HCE4: Request to be treated as liable for the rent

UC HCE5: Request to reconsider refusal to be treated as liable for the rent

UC HCE6: Request for UC to cover "permission to occupy" charge

UC HCE6A: Request for UC to cover "permission to occupy" charge where tenant died

UC HCE7: Request to reconsider refusal to pay housing cost element for "permission to occupy" or "use and occupation" charge

UC HCE8: Request Housing Costs Element be paid whilst claimant a 'prisoner' as expected to return within 6 months etc

UC CP20: Landlord's verification of housing costs for Universal Credit

Dealing with rent arrears

Third Party Deductions:

UC TPD1: Request for reduction in third party deduction for rent arrears due to financial hardship

UC TPD2: Request for direct deductions for water arrears

Landlord Managed Payment letters:

UC MP1: Request for managed payment to cover total gross rent - rent arrears

UC MP2: Request for managed payment to cover total gross rent - vulnerable

UC MP3: Request for managed payment to cover court order - rent arrears
(for use when you are unable to get a Third Party Deduction from UC due to the claimant working / or you want a smaller amount than the 10/20%)


UC MP4: Request for payment to landlord where APA paid to claimant in error
  

 

Claims
UC CP1: Request for a backdate 

HB SDP1: Intention to claim HB where entitled to SDP in 'existing benefit'

UC CP1: Request for a 'backdate

UC CP1A: MR request of start date of award ie backdate made after the end of the first MAP

UC CP2: Request to treat the date the claimant requested help with making the claim or logged intention to claim as the date of claim

UC CP3: Request for a time extension to provide evidence for a claim

UC CP4: Request to allow claim where defect corrected within one calendar month

UC CP5: Request claim be allowed where defect corrected outside calendar month

UC CP6: Request to reconsider decision to refuse UC because no NI number

UC CP7: MR where claim closed - failed to attend claimant commitment interview - not given cooling off period

UC CP8: MR where claim closed - failed to verify ID - not given calendar month to do so

UC CP9: No bank account - request to make date rang helpline date of claim

UC CP20: Landlords verification of rent to send in following UC claim being made

UC CP30: Request for compensation where UC claim or change in circs delayed

UC CP31: Request for compensation where wrong advice meant no UC claim made

UC CP32S: Discontinued

UC CP32C: Discontinued

UC CP33: Discontinued

UC CP35: Discontinued

UC CP36: Discontinued

UC CP37: Letter accompanying HB claim where refused as entitled to UC

UC CP38: Discontinued - please see HB UC3

UC CP39: Request pay UC without HCE as specified accommodation

UC CP40: Discontinued

UC CP43: Asking HB office to reinstate award where stop notice issued in error by DWP as claimant failed HRT

UC CP44: Request retract Stop Notice where issued in error

Payments
UC CP10: Self referral for twice monthly UC payments

UC CP11: Request to reconsider refusal for twice monthly payment

UC CP12: Self referral for a managed payment to landlord due to vulnerability

UC CP13: Request to reconsider refusal of managed payment to landlord due to vulnerability

UC CP14: Request for short term advance (new claim)

UC CP15: Request to reconsider refusal of short term advance (new claim)

UC CP15A: Request for Benefit Transfer Advance instead of New Claim Advance

UC CP16: Request for a short term advance (change in circumstances)

UC CP17: Request to reconsider refusal of short term advance (change in circumstances)
  

 

LCW Letters
UC LCW1: MR - date 'relevant period' should start

UC LCW1A: MR - date LCWRA should start when terminally ill

UC LCW2: MR - good cause for missing deadline to return UC50

UC LCW3: MR - good cause for not attending WCA medical

UC LCW4: MR - fit for work decision

UC LCW5: Request for income to be set to award 1p whilst being assessed for LCW

UC LCW6: MR - claimant not referred for WCA as previously found fit but relevant change in health

UC LCW7: Request for compensation where payment of LCW/LCWRA delayed

UC LCW8: Request for Work Capability Assessment

UC LCW9: Request for WCA as previous request appears to have been ignored

UC LCW9A: Request for LCWRA Element be back paid due to delay being referred for a WCA

UC LCW10: MR - found to have LCW but should be LCWRA

UC LCW11: Request for UC award to include LCW/LCWRA Element when transferred from 'old-style' ESA which had component

UC LCW12: Request for UC award to include LCW/LCWRA Element when in receipt of 'New-Style' ESA with component

UC LCW13: MR request - Claimant was on Income-Related ESA with component when claimed UC but DWP refusing to include LCW/LCWRA Element as WCA re-assessment overdue

UC LCW14: MR request - Claimant is on Contributory ESA with component when claimed UC but DWP refusing to include LCW/LCWRA Element as WCA re-assessment overdue

UC LCW15: Not in use

UC LCW16: Request to be treated as having LCWRA as pension age claimant on AA, enhanced DL PIP or high rate care DLA and start relevant period

UC LCW17: Request to be treated as having a LCW/LCWRA as pension age claimant on AA, PIP, DLA and include work allowance / childcare costs element

UC LCW18: Request to include LCWRA Element from MAP during which NS-ESA main phase started and entitled to Support Component

UC LCW18A: MR request of decision not to include LCWRA Element from MAP during which NS-ESA main phase started and entitled to Support Component

UC LCW19: Request to include work allowance from MAP during which relevant period started when found to have a LCW/LCWRA
Specified Accommodation

UC SP1 Request Housing Cost Element as not specified accommodation

UC SP2 Informing DWP asked LA to determine if specified accommodation

UC SP3 Asking DWP to pay Housing Cost Element should LA not accept that claimant lives in ‘specified accommodation’

Challenging Decisions

UC CD1: Request for a mandatory reconsideration

UC CD2: Request for a late mandatory reconsideration

UC CD2A: Request for late mandatory reconsideration because no valid decision notice

UC CD3: Request to revise refusal of late mandatory reconsideration request

UC CD4: Letter accompanying appeal form SSC1 to HMCTS, where mandatory reconsideration refused

UC CD5: Request to apply discretion (where no right of appeal)

Suspensions and Terminations

UC CD15: Request for mandatory reconsideration where claim terminated

Challenge 'found fit' for work decision

UC CD16: Request for mandatory reconsideration of fit for work decision

UC CD19: Discontinued

No Mandatory Reconsideration Notice

UC CD20: Request for mandatory reconsideration notice

UC CD21: Request written notification of decision

UC CD23: Request for appeal where not notified of need to request MR first

EEA Nationals
UC HRT1: Right to Reside as EEA worker - letter to take to Habitual Residence Interview

UC HRT1A: MR of decision not in genuine and effective work   


UC HRT2: Right to Reside as EEA retained worker temp incapacitated - letter to take to Habitual Residence Interview

UC HRT2A: MR of decision no retained worker status through being temp incapacitated


UC HRT3: Right to Reside as EEA retained worker recently unemployed - letter to take to Habitual Residence Interview

UC HRT3A: MR of decision no retained work status through being involuntarily unemployed


UC HRT4: Right to Reside as EEA retained worker finished work due to having baby- letter to take to Habitual Residence Interview

UC HRT4A: MR of decision no retained worker status through finishing work due to having a baby


UC HRT5: Right to Reside as EEA worker - letter to take to Habitual Residence Interview

UC HRT5A: MR of decision not a EEA worker 


UC HRT6: Right to Reside as Family Member - letter to take to Habitual Residence Interview

UC HRT6A: MR of decision not a Family Member of EEA National with Right to Reside


UC HRT7: Right to Reside as EEA with derivative right - child in education - letter to take to Habitual Residence Interview

UC HRT7A: MR of decision no derivative right as primary carer of EEA child in education


UC HRT8: Right to claim UC as have settled or pre-settled status - letter to take to Habitual Residence Interview

UC HRT8A: MR of decision no right to claim UC as has settled or pre-settled status


Notes for Actual Habitual Residence Test

UC HRT9A: MR of decision not 'actually' habitually resident in the UK

UC HRT10: Primary carer of EEA child in education- MR request that a jobseeker cannot also have a derivative right

UC HRT11: MR of decision not entitled to UC as Pre-settled status but no Right to Reside

Bedroom Tax / Size Criteria
UC BT1: Reconsideration size criteria - overnight carer needs bedroom

UC BT2: Reconsideration size criteria - joint tenancy non-couple - excluded from size criteria

UC BT3: Reconsideration size criteria - needs of a severely disabled child

UC BT4: Discontinued

UC BT5: Reconsideration size criteria - room too small / wrong size / other factors

UC BT6: Reconsideration size criteria - death run-on

UC BT7 Reconsideration size criteria - access of child would cease if no bedroom

UC BT8 Request to allocate a bedroom for a child even where no Child Element

UC BT9 Reconsideration size criteria - couple need separate bedrooms due to disability

UC BT10 Reconsideration of size criteria - Bedroom for student studying away from home

UC BT11 Discontinued

UC BT12 Bedroom allocation - breach of human rights - sanctuary scheme / adapted property

UC BT13 LHA request to be exempt from the SAR as age 25-35 and been living in a homeless hostel

Non-dependant Deductions
UC HC1: Request to retrospectively remove non-dep deduction when PIP daily living awarded to claimant / partner

UC HC2: Letter from claimant - non-dependant only staying on a temporary basis so not their normal home
(be aware that whilst a non-dependant is classed as living in the property as their normal home they will be allocated a bed under the size criteria rules ie for the Bedroom Tax and LHA).

UC HC3: Request to remove non-dependant deduction when non-dependant moved out but no forwarding address

UC HC4: Request to remove Housing Costs Contribution as non-dependant 'normally resides' with other joint tenant
UC and DHPs

General

HM18: Request for backdated DHP

HM21: Request to review decision to recover DHP

TSE5: Discretionary Housing Payment for 2 homes 


UC and DHPs

UC DHP1: Request revise decision to refuse DHP due to full HCE

UC DHP2: request revise decision to refuse DHP due to APA in place 


Council Tax Exceptional Hardship Fund

CT1: Request for discretionary financial assistance from Council Tax Hardship Fund