To be able to make a claim for HB, the claimant must be able to prove their ID, have a National Insurance number, be liable for rent, be living in the property, must not be excluded from claiming, and must have a low enough income.
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NOTE: Many people are not able to make a new claim Housing Benefit and need to make a claim for Universal Credit instead - click here for more details.
But some people are told they have to claim UC when they don't need to! Click here.