Housing Systems: Combating poverty and sustaining tenancies.
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Claims
CP1: Tenant letter to HB as nil income

CP2: Tenant request to be treated as liable for the rent

CP2A: Tenant request to be treated as liable for the rent, where tenant has died

CP2B: Tenant request that HB accept 100% liability where other joint tenant not paying as has left

CP3: ESA couples - requesting that HB Office consider better off issues

CP4: Request to pay HB or ex-gratia payment for period while missed out on HB due to 'wrong' member of couple claiming in a couple where one or both are on ESA

CP5: Tenants request for CTS when already on HB due to changes in circs

CP6: Request for HB to cover service charges where 100% shared owner

CP20: Request accept HB from intention to claim date 

CP35 Request HB paid when on UC but specified accommodation

CP36 Request LA determine if it is specified accommodation

Backdating:

CP7: Tenant request to backdate the date of claim

CP8: 'Late' request to backdate the date of claim

CP9: Finishing work - request to backdate claim

CP10: Tenant request to back pay claim when Pension Credit age

CP11: Hotel / board & lodging accommodation with daily rent - request to backdate claim 

CP12: Info from JCP not reached HB office -Request for backdate

CP13: Request for backdate where passport benefit claimed

Other:

CP30: Authorisation

CP31: Income Support for estranged young learners past 21st birthday

CP33: Right to reside as parent of child in education 

CP34: DWP says no right to reside- HB can make own decision

UC CP36: Letter accompanying HB claim where claimant qualifies for UC but prefers to claim HB

UC CP37: Letter accompanying HB claim where refused as entitled to UC

UC CP38: Requesting HB claim be accepted following UC award ending
  

 

Issues providing evidence
EV1: New Claim: Request more time to provide info for claim

EV1A: On-going Claim: Request more time to provide info for claim

EV2: New Claim: Cannot provide info requested to process claim - please process

EV2A: On-going Claim: Cannot provide info requested to process claim - please process

EV3: New Claim treated as 'defective': request revise decision

EV3A: Request 'defective' claim be reinstated as evidence provided

EV4: New Claim: Request 'defective' claim be reinstated as evidence provided

EV5: General Letter: Request to reinstate claim as information requested not reasonably required

EV6: New Claim: On passport benefit - request process claim- no need for info 

EV6A: On-going Claim: On passport benefit - request process claim- no need for info

EV7: New Claim: Info requested already verified by DWP: reinstate claim

EV8: New Claim: Info requested on CIS- request reinstate claim

EV9: New Claim: Info requested verified by DWP - please process claim

EV9A: On-going Claim: Info requested verified by DWP - please process claim

EV10: New Claim: Unreasonable request for info as available on CIS: please process claim

EV10A: On-going Claim: Unreasonable request for info as available on CIS: please process claim

Evidence linked to rent:

CP21: Landlord proof of rent letter

CP22: Rent breakdown example
  

 

Payments
CP23: Tenant request for Payment on Account (interim payment)

GP4:  Request for Payment on Account where claim for IS / IR-ESA / IB-JSA delayed

CP24: Landlord request for HB direct

CP25: Landlord request for HB direct where payments sent to tenant in error

CP26: Landlord request revision of decision not to pay HB Direct due to LHA

CP27: Tenant request for HB direct

CP28: Tenant request to bank to release HB payments where gone into overdrawn account: First right of appropriation
  

 

HB Stopped
HS1: Letter from tenant to request revision of termination decision as provided info within month of termination decision

HS1A: Letter from tenant to request revision of termination decision even though outside time limits

HS2: Letter from tenant to request revision of termination decision as correct procedure not followed on intervention

HS3: Letter from tenant requesting revision of termination decision as correct procedure not followed on change in circs

HS4: Letter from tenant requesting revision of termination decision as not a reasonable request for information

HS5: Letter from tenant requesting revision of termination decision as information already verified by DWP


JSA Sanction & HB Stopped:

HS10: Landlord's request for HB to be paid whilst IB-JSA is sanctioned

HS11: Tenant's request for HB to continue whilst IB-JSA sanctioned

HS12: Tenant's request for HB to continue whilst CB-JSA sanctioned
  

 






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