A claimant's HB may stop for many different reasons, and this is a time when arrears can accrue, sometimes unnecessarily.
As soon as you become aware that HB has stopped for a claimant you need to contact them to find out why it's stopped and help them ensure they receive any HB that they are entitled to.
And if possible get the HB award reinstated to avoid the need for a fresh claim.
All too often in arrears cases the arrears could have been prevented if the claimant was aware of their rights and done the right thing at the right time.
When HB stops it might have been terminated altogether, or the HB Office may have suspended
payment pending investigations or waiting for information to come in.
This could be for a variety of reasons - mainly because someone has had a change in their circumstances, the main ones being those given below: