Housing Systems: Combating poverty and sustaining tenancies.
Housing Benefit has been overpaid when the claimant has received more HB than they were entitled to. HB Offices tend to try and recover all overpayments - although there are many situations when they shouldn't and they often send an invoice to the landlord in cases where the claimant should be the one to repay it.

Click on the links below to find out more and how to minimise the impact of HB overpayments on rent accounts.

Good Practice

What should a landlord do when they are notified of an overpayment?

Is it an Overpayment?

Check that there has been an overpayment.

Why Overpaid?

Try to work out why there has been an overpayment.

How Much?

Check that the amount is correct.

Is it Recoverable?

It is actually recoverable?

Recovered From?

Who can it be recovered from?

How Recovered?

How can it be recovered?


Who should be notified?

Start of Recovery

When should recovery start?

Challenging Decisions

Challenging an overpayment decision.

Case Law

What case law might help?


What if caused by fraud?

Standard Letters

What case law might help?

Minimising Impact on Rent Account

Ideas to minimise the impact of overpayments on the claimant's rent account