WHO IS THIS FOR?
A must for all income/rent teams working with claimants of Universal Credit. A basic understanding of UC would be required to make the most of this course.
AIMS:
Specifically written for Income Teams, this training takes a look at Universal Credit, looking at problem areas and enabling the delegates to be able to spot errors. Using up-to-date case studies and exercises, and allowing learners time for Q&A and discussion to really understand how to best maximise income and reduce rent arrears.
OBJECTIVES:
- Gain a deeper understanding of Universal Credit.
- Gain an understanding of the problem arrears that cause rent arrears.
- Learn how to maximise income through Universal Credit.
- Feel better able to advise people when/how to challenge UC mistakes, or when to refer.
LEVEL:
Intermediate
HOW IS THE COURSE DELIVERED?
This course can be delivered online, blended learning, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.
HOW MUCH?
We advise that this course be delivered over a minimum on 6 hours either as:
- Blended learning - two 90 minute E-Learning courses and one 3 hour on-line Workshop, or
- Face-to-face - one full days training.
Click here for more information on pricing.
AFTER THE COURSE:
Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.
IF BOOKING TO BE DELIVERED ONLINE:
We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.
IF BOOKING FACE TO FACE:
We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.