This course is for anyone involved in allocations, successions, transfers and mutual exchanges
This course covers the Universal Credit essentials concentrating on the key issues and problems associated with moving home and taking on a tenancy. By the end of the course, learners will have an understanding of which new tenants have to make a claim for UC, the problems that they may encounter getting a Housing Costs Element, and which tenants can still get HB to cover their rent. They will be able to offer accurate advice to new tenants to help minimise the impact of claiming UC on the rent account and to help claimants maximise their entitlement thereby enabling them to sustain their tenancy
HOW IS THE COURSE DELIVERED?
This course can be delivered online, blended learning, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.
We advise that this course be delivered over a minimum of 6 hours either as:
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AFTER THE COURSE:
Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.
IF BOOKING TO BE DELIVERED ONLINE:
We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.
IF BOOKING FACE TO FACE:
We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.
"Excellent course. Loved looking at case studies and seeing what we can do to help our new tenants."
Universal Credit: The Basics
Benefit Essentials when Moving Home
Mixed Age Couples