WHO IS THIS FOR?
An ideal course for those working in Income Teams and anyone who provides assistance to UC claimants
This training will work through real-life case studies to highlight the situations where claimants are missing out and consider the different practical ways a claimant can challenge mistakes and resolve ongoing issues. Because 'you don’t miss what you’ve never had' many claimants are under-claiming UC - and due to failings in the UC system they are also often not getting an increased award back paid. So this training will assist the learners to discover where and when this has happened and put it right.
- Gain an understanding of where claimants are missing out
- Build a deep understanding of how things should work in practice
- Gain the knowledge and skills to successfully challenge the mistakes
- Gain the knowledge and skills to successfully get arrears paid back to the claimant
HOW IS THE COURSE DELIVERED?
This course can be delivered online, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.
We advise that this course be delivered over a minimum of 6 hours either as:
- Online - two 3 hour on-line Workshops, or
- Face-to-face - one full days training.
Click here for more information on pricing.
AFTER THE COURSE:
Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.
IF BOOKING TO BE DELIVERED ONLINE:
We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.
IF BOOKING FACE TO FACE:
We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.