WHO IS THIS FOR?
This course is for anyone working with Universal Credit claimants
Learners will find out about different schemes available to UC claimants, and the eligibility criteria for each, looking at the different types of advance, free school meals and help with health costs, as well as the help available with council tax bills and utilities. This course will give the learners the tools and information they need to ensure the claimants they work with are claiming all the extra help they are entitled to. An essential course with the cost of living on the rise.
HOW IS THE COURSE DELIVERED?
This course can be delivered online, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.
We advise that this course be delivered over a minimum of 6 hours either as:
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AFTER THE COURSE:
Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.
IF BOOKING TO BE DELIVERED ONLINE:
We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.
IF BOOKING FACE TO FACE:
We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.
UC: For Better or for Worse
UC Problem Areas and How to Resolve Them
UC: The Missing Payments