WHO IS THIS FOR?
This course is for advisers with a basic understanding of Housing Benefit looking to understand how it is calculated. An essential course for anyone working with HB claimants who want to be able to spot errors in the amount of the award and challenge them successfully.
The learners will examine the '5 steps' to calculating HB, using case studies and practice calculations. They will learn about the different premiums available, and the eligibility and criteria for them. They will also look at the impact different kinds of income have on a calculation. Throughout the course case studies will be used highlighting where things can go wrong.
HOW IS THE COURSE DELIVERED:
This course can be delivered online, or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.
We advise that this course be delivered over a minimum of 6 hours either as:
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AFTER THE COURSE:
Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.
IF BOOKING TO BE DELIVERED ONLINE:
We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.
IF BOOKING FACE TO FACE:
We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.