WHO IS THIS FOR?
An ideal course for experienced advisers who are interested in proactive work, looking to be prepared for the issues ahead.
Are you an adviser who supports claimants through the world of benefits?
Do you struggle to keep up to date with welfare reform changes and their impact on your customers?
This training is designed to look at the upcoming topics and changes and how they might affect your customers - and your workload. The aim is to ‘be prepared’ for the cases you can expect to come across when benefit rules change, so you can plan and be aware of what issues might be coming through your door in the next 6 months.
- Gain an understanding of planned Welfare Reform Changes
- Gain an understanding of recent case law and the impact it will have on future cases
- Gain knowledge about upcoming test cases
- Gain hints and tips on proactive and preventative work
- Learn about ways to prepare and resources available
HOW IS THE COURSE DELIVERED?
This course will be delivered either online or face to face. It is a practical course delivered using a combination of trainer presentation, exercises and cases studies, group discussion, and quizzes.
We advise that this course be delivered over a minimum of 6 hours either as:
- Online - two 3 hour online workshops, or
- Face-to-face - one full days training.
Click here for more information on pricing.
AFTER THE COURSE:
Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.
IF BOOKING TO BE DELIVERED ONLINE:
We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.
IF BOOKING FACE TO FACE:
We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.