Most people making a claim for PIP (including those being 'transferred' from Disability Living Allowance) have to:
1. Make a telephone call giving basic details about themselves.
2. Complete a PIP2 form about how their disability affects them.
3. Have a face-to-face assessment with a health professional.
4. Await the decision.
Click on the links below for more information.
You may also like to look at:
The DWP's 'PIP claimant journey'
The DWP's Personal Independence Payment Handbook
Disability Rights UK have also produced a useful 'Guide to making a claim' booklet.