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Universal Credit
How it Works
Introduction
Monthly Assessment Periods
Conditionality
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Reducing what's required
When not required
What's Required?
Conditionality Groups
No Work Requirements
Work Focused Interviews Only
Work Preparation
'Full' Work Search
Jobseekers
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Too Sick to Work
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90 Minutes
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Evidence
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Complex Needs?
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How Much
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Good Reason
Impact on HCE
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Who can get one?
What is Hardship?
How to Apply?
How Much?
Repaying
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Standard Letters
Managed Migration
Key Facts
Who & When?
The Process
Time Limits
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Existing Benefits
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How Much?
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Eroded over time
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To DWP
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Problem Areas
Wrongly advised to claim UC
Delays submitting claim
No bank account
Limited access to the internet
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EEA Nationals
Carers given wrong advice
Disability related problems
Child Element for new baby delays
Housing Costs Element wrong amount
Housing Costs Element not Included
Non-dependant deductions
Deductions
Other problems
Challenging Decisions
Who can challenge
How to challenge
Notification of decision
Statement of Reasons
Mandatory Reconsideration
What happens next?
Taking it further
Problem areas
How, when and what
Couple Claims
No decision notice?
Time Limits
Appeals
Complaints
Maladministration
Judicial Review
Law and Guidance
UC Regulations
Guidance
ADM Memos
2022
2021
2020
2019
2018
2017
2016
2015
2014
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EEA Nationals
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Claims
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Benefit Cap
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How much
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UC Bulletins
2022
2021
2020
2018
2019
2017
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NI Legislation
NI UC Guidance
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Situation
Working?
Workers: Key Facts
Self-Employed
Sick / Disability
Terminal Illness
Hospital
Already on UC?
Making a new claim
Moving Out of Hospital
Transitional SDP Element
Sick or Disabled
Limited Capability for Work
What advantages?
Who and How?
On SSP?
On New-Style ESA?
ESA to UC?
Do they have to claim UC?
How Much UC?
Told WCA overdue?
Becoming a couple with someone on UC?
Still in Assessment Phase?
Trigger for WCA?
Challenging 'Found fit' decision
ESA as income
IB/SDA to UC?
Repeat Claims
Relevant Period
When does it start & end?
When doesn't it apply?
Previously on IR-ESA?
New claim for NS-ESA?
Medical Assessment
UC50 Form
The Medical
Who has a LCW?
Substantial Risk
Failed to attend
Assessment Criteria
LCW
Mobilising
Standing and Sitting
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Navigation and Maintaining Safety
Evacuation of the bowel / bladder
Consciousness during waking moments
Learning Tasks
Awareness of everyday hazards
Initiating and completing personal action
Coping with change
Getting about
Coping with social engagement
Appropriateness of behaviour
Special circumstances
Substantial Risk
LCWRA
Mobilising
Transferring from one seated position to another
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Evacuation of the bowel / bladder
Learning tasks
Awareness of hazard
Initiating and completing personal action
Coping with change
Coping with social engagement
Appropriateness of behaviour
Conveying food / drink to the mouth
Chewing / swallowing food / drink
Special circumstances
Substantial Risk
Found Fit
LCW/LCWRA Elements
LCW: Single claimant
LCW: Couple claimant
LCW: Separated Couples
LCWRA Element
When From
Death
Condition Changed
Permitted Earnings
Disabled Workers
Worse off on UC?
Help Pack / Letters
Carers
Families
Having a baby
Disabled Child
Children
Child care costs?
Foster Carers
Couples
Being treated as a couple?
Young People
Students
Receiving Education
Qualifying young person
Non-Advanced Education
Advanced Education
What is Full-Time?
Open University Students
Compatibility with Work Requirements
Students That Can Claim
Disabled Students
Receiving Education
Does not have a LCW?
Not getting PIP, DLA/CDP or AA
Not classed as 'receiving education'
Student Parents
Part-time students
Claiming as a Student
Conditionality
Student Income
Advanced Education - England
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Examples
Non-Advanced Education - England
Examples
How is it taken into account?
What if they can't claim UC?
Changes in Circs
On UC
Not on UC
Taking a break from studies
Dismissed or abandons
In Prison/Remand
Single
Couple
Regulations
Children
Non-dependants
Examples
Homeless / rough sleepers
On Contributory Benefits?
What are the contributory benefits?
What's happening to JSA & ESA?
Making a claim for JSA or ESA
New-Style JSA
New-Style ESA
Claiming UC as well?
Old Style vs New Style
Jobseekers
EEA Nationals & People from Abroad
'Be in GB' - Definition
The Tests
NI number test
Habitual Residence Test
British Citizens
EEA Nationals
Other Nationals
Actual Habitual Residence
Immigration Status Test
British Citizens
Who is a British Citizen?
Returning British Citizens
Becoming a British Citizen
Irish Citizens
EEA Nationals
Which are the EEA countries?
What to Ask
Who can claim?
Settled Status
Pre-Settled Status
Right to Reside
Permanent residence
5 Year Rule
Retired
Long Term Sick
Via Family Member
Worker status
Employed
Self Employed
Genuine & Effective
Retained Worker Status
Becoming Unemployed
Pregnancy Related Illness & Maternity
Temporarily incapable of work
Long Term Sick
Temporarily Sick
Derivative Rights
Child/Young Person in Education
Primary Carer of Child in Education
Family Members
Which Rights can be 'piggybacked'
Who is a Family Member?
'Direct Family Member'
'Extended Family Member'
'Joining Family Members'
Dependency
Difficulty getting evidence
How a change can affect entitlement
Divorced/ Separated
Death of EEA National
EEA National Leaves UK
EEA National loses qualifying Right to Reside
Student
Self sufficient
A2, A8 and Croatian Nationals
Residence Permits
Indefinite Leave to Remain
Who can't claim?
No Right to Reside
No Recourse to Public Funds
Points Based Immigration Scheme
EU Settlement Scheme
Time Limits
Family members
Who is a Family member
What if.....?
Action Plan
Derivative Rights
What does 'Continuously resident' mean?
How to apply?
What help is available?
What evidence is needed?
Proof of Settled / Pre-Settled status
Who could be refused?
Applying as a family member?
Refused Settled Status?
No EUSS status?
Pending Application
Late Application
Not yet applied
Joining family member
Application refused
Risk areas
EEA Help Pack
Mapping Tool
Definitions
Flowcharts
Standard Letters
Other Nationals
Who can claim?
Leave to Remain
Afghan Nationals and family members
Ukrainians
Refugees
Other Types of Leave
Commonwealth
Domestic Violence
Family Member of EEA
Who can't claim?
Immigration Status Test
No Leave to Remain
Asylum Seeker
Limited Leave to Remain
No Recourse to Public Funds
Sponsorship
Points Based Immigration Scheme
Issues for Couples
Residence Documents
Definitions
Dual Nationality
Couples
Claiming UC
Refused UC?
Law & Guidance
Orgs that can help
Ukrainians
Complex Needs
Definition
What help?
How identified?
Problems?
Claims
Previously on UC?
Who Can Claim
Basic Conditions
Age
Claimant Commitment
Excluded
In GB
Income / Savings
Three+ Children
SDP Gateway condition
What were the rules?
What now?
Young People
16 & 17 Year Olds
Care Leavers
Students
Prisoners/Remand
People from Abroad
Appointees
Power of Attorney
Court of Protection
One claim per household
Who Has To Claim
'Triggers'
Moving Home
Help Available
Mixed Age couples
What is a mixed age couple?
Rules from May 2019
New claim for PC / HB?
Termination of existing PC / HB awards
Why did the rules change?
Polygamous marriages
Already on Pension Credit and/or HB?
Protecting MACs already on PC or HB
Mis-advised to claim UC?
Losing couple status
Moving Home
2 week HB run-on
Can get claim for PC or HB backdated
On IR-ESA, IB-JSA or IS?
On C-ESA or CB-JSA?
Working age to Mixed age Couple
Younger member on IR-ESA, IB-JSA or IS?
Older member on IR-ESA, IB-JSA or IS?
Neither on IR-ESA, IB-JSA or IS?
Single to Couple
Responsible for a child?
MACs and SDP Gateway
What if younger member can't claim UC
Two sets of Housing Benefit Regulations
Comparing Pension Credit & Housing Benefit to UC
Pensioner Premium
How much UC?
Worse off examples
Standard Letters
How to Claim
Registering an intention to claim
Couples
Online
'Offline' claims
Claiming from hospital
New Claim Interview
Claimant Commitment
What is it?
Does everyone have to have one?
What does it include?
how to accept
Cooling off period
Second opinion
couples
reviewing a claimant commitment
Failing to accept claimant commitment
ID Verification
gov.uk verify
ID interview
Biographical Test
Fails to attend ID Interview
Fails to provide photo ID
Claim closed as failed to prove ID
Information & Evidence
What's Needed
National Insurance No
Evidence
Rent Verification
Self-Employed?
Failing to Provide Evidence
Checklists
Help Available
Reasonable adjustments
Help to Claim Service
Home Visits
Personal Budgeting Support
Re-Claims
Mental Capacity
Date of Claim
Advance Claims
When to delay claim
Getting a Claim Backdated
Existing Benefits
Housing Benefit
Income Support
IB-JSA
Tax Credits
'Overlapping' payments
Stop Notice
Been overpaid?
Transition to UC Housing Payment
IS, IR-ESA, IB-JSA Two Week Run-on
Conditionality
What then?
Keeping a claim going
Change in Circs
Self-Employed?
Info / Evidence requested?
Annual Verification
Lost login details?
Problem Areas
Wrongly Advised to Claim
Who is Being Wrongly Advised to Claim?
Move within LA
Tax Credits
Mixed Age Couples
Moving into 'Specified accommodation'
Claiming a Contributory Benefit
Challenging an ESA found fit decision
Why does it matter?
Ending a Claim
Claiming Compensation
Large Families
ESA to UC
No bank account?
Claim Closed?
Failed to meet eligibility criteria
Failed to attend new claim interview
Failed to attend ID interview
Failing to accept claimant commitment
Failing to Provide Evidence
What should they do?
Standard Letters
How Much
How Calculated
Transitional SDP Element
Who Gets It?
UC award starts on or after 27th Jan 21
UC award starts before 27th Jan 21
How Much?
How long will it last?
Erosion
When would it end?
Couples
Maximising entitlement
Who gets the Severe Disability Premium?
Becoming entitled after claiming UC
Loss of Enhanced Disability Premium and Disabled Child Element
Elements/Needs
Standard Allowance
Child Element
Definitions
Change in Circs
No Child Benefit in payment
Two Child Limit
Exceptions
Multiple Births
Adoption
Non-parental caring
Non-consensual sex
Order of Children
Interaction with Benefit Cap
Supreme Court Challenge
Disabled Child Element
Limited Capability for Work/Related Activities Element
Moved on to UC from IR-ESA
On Old Style Contributory ESA
On New-Style ESA?
Treated as having a Limited Capability for Work
Limited Capability for Work and a Carer?
IB/SDA to UC?
NI Credits Only to UC
Housing Costs Element
Carer Element
Child Care Element
The work condition
The childcare costs condition
Acts as a refund
The notification condition
How Much
How changes affect help with childcare
The Regulations
Problem Areas
Transitional SDP Element
Transitional Element
Income
How income affects UC
Whose income counts?
Earnings
Employed Earnings
What Counts?
Lump Sum Payments
Net Earnings
Verification/RTI
Information for employers
Monthly Assessments
Frequency of wages
Weekly wages
Fortnightly wages
4 weekly wages
Monthly wages
Wages paid early
Employer reported late
Case Law
Two months wages paid in one MAP
Self-Employed Earnings
Income
Expenses
Losses
Start Up Period
Minimum Income Floor
Gainfully Self-Employed?
Work Allowance
Fluctuating Earnings
Starting/Finishing Work
Surplus Earnings
Who's Affected?
How it works?
Examples
What should a claimant do?
Benefits
Retirement Pensions
Other Income
Notional Income
Students
Problem Areas
Savings/Capital
Impact on Award
What's Disregarded
What counts
Property
Valuation
Notional/Deprivation
Benefit Cap
How it works
Cap Limit
Who's Affected
Earnings rule
Grace Period
Making sure it's applied
Separating Couples
Guardians
How calculated
Impact
Minimising Impact
Legal Challenges
Sanctions
Deductions
Maximising
Elements
Housing Costs
Timing
Better off on UC?
Worse off on UC?
Who is worse off?
Compensation?
Standard Letters
Payments
Main Principles
How Paid?
Advance Payments
Benefit Transfer Advance
New Claim Advance
Change in Circs Advance
Budgeting Advances
Repayment Cap
Fraudulent Claims
1st Payment
Delays
Missing payment?
Underpayment?
Alternative Payment Arrangements
Needing Support
Twice Monthly
To Landlord
Trusted Partner / Landlord Portal
When can they be made?
How do you apply
When Paid
How Much Should be Paid?
To claimant in error
Arrears Still Increasing
APA Stopped?
Switchback
DHP for Benefit Cap?
FAQs
Split Payments
Scotland
Northern Ireland
Deductions
What for / Priorities?
How Much
Loss of benefit penalty for benefit fraud
Sanctions
Advance Payments
Third Party Deductions
TPDs for Rent/Service Charge Arrears
TPDs for Arrears on Supported Housing
TPDs for Hostel Charges
TPDs for Water Arrears
TPDs for Court Fines
TPDs for Council Tax
Child Support Payments
Hardship Payments
Benefit Overpayments
Civil Penalties
Causing Hardship?
Stopped?
Suspended
Terminated
Overpayments
Main Principles
From Landlord?
From Claimant?
Fraud Penalty
Civil Penalty
Recoverable?
What should the DWP do?
How Much?
Challenging Decisions
Due to retrospective verification?
Hardship Payments
Standard Letters
Housing Costs
Problem Areas
50% Housing Costs
Non-Dep Deduction wrongly taken
No Housing Costs Element in award
Supported Housing
New baby
Service charges
Bedroom Tax Glitch
Who cannot get help
What's Covered
Rent
Home Owners
Service Charges
Size Criteria
Who gets a bedroom?
Special Groups
Temporary Absences
Bedroom Tax rules
LHA rules
April 2017 Changes
Previously on HB?
Non-dependant Deductions
What are they?
When is no deduction made?
How Much?
Minimising Deductions
Temporary Stay?
Non-dep or Lodger?
Students
Non-Dep Change in Circs
Temporary Absences
Joint Tenants
Non-Dep Couples
Paying Board
Differences to HB
Supported Housing
Specified Accommodation
Intensive Housing Management
Temporary Accommodation
Sheltered Housing
Supported Housing Review
In Rent Arrears?
Absent joint tenants
Liability
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1996 Rules
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What advantages?
Who and How?
On SSP?
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ESA to UC?
Do they have to claim UC?
How Much UC?
Told WCA overdue?
Becoming a couple with someone on UC?
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Trigger for WCA?
Challenging 'Found fit' decision
ESA as income
IB/SDA to UC?
Repeat Claims
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When does it start & end?
When doesn't it apply?
Previously on IR-ESA?
New claim for NS-ESA?
Medical Assessment
UC50 Form
The Medical
Who has a LCW?
Substantial Risk
Failed to attend
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LCW
Mobilising
Standing and Sitting
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Evacuation of the bowel / bladder
Consciousness during waking moments
Learning Tasks
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Getting about
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Appropriateness of behaviour
Special circumstances
Substantial Risk
LCWRA
Mobilising
Transferring from one seated position to another
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Evacuation of the bowel / bladder
Learning tasks
Awareness of hazard
Initiating and completing personal action
Coping with change
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Appropriateness of behaviour
Conveying food / drink to the mouth
Chewing / swallowing food / drink
Special circumstances
Substantial Risk
Found Fit
LCW/LCWRA Elements
LCW: Single claimant
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When From
Death
Condition Changed
Permitted Earnings
Disabled Workers
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Help Pack / Letters
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Receiving Education
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New-Style ESA
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Family Members
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'Joining Family Members'
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How a change can affect entitlement
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Death of EEA National
EEA National Leaves UK
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Who can't claim?
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Family members
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What if.....?
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What does 'Continuously resident' mean?
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Who could be refused?
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Joining family member
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EEA Help Pack
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Complex Needs
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What help?
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Claimant Commitment
Excluded
In GB
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Young People
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Moving Home
Help Available
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What is a mixed age couple?
Rules from May 2019
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Termination of existing PC / HB awards
Why did the rules change?
Polygamous marriages
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Protecting MACs already on PC or HB
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Losing couple status
Moving Home
2 week HB run-on
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On IR-ESA, IB-JSA or IS?
On C-ESA or CB-JSA?
Working age to Mixed age Couple
Younger member on IR-ESA, IB-JSA or IS?
Older member on IR-ESA, IB-JSA or IS?
Neither on IR-ESA, IB-JSA or IS?
Single to Couple
Responsible for a child?
MACs and SDP Gateway
What if younger member can't claim UC
Two sets of Housing Benefit Regulations
Comparing Pension Credit & Housing Benefit to UC
Pensioner Premium
How much UC?
Worse off examples
Standard Letters
How to Claim
Registering an intention to claim
Couples
Online
'Offline' claims
Claiming from hospital
New Claim Interview
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What is it?
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What does it include?
how to accept
Cooling off period
Second opinion
couples
reviewing a claimant commitment
Failing to accept claimant commitment
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gov.uk verify
ID interview
Biographical Test
Fails to attend ID Interview
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What's Needed
National Insurance No
Evidence
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Self-Employed?
Failing to Provide Evidence
Checklists
Help Available
Reasonable adjustments
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Re-Claims
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Date of Claim
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When to delay claim
Getting a Claim Backdated
Existing Benefits
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'Overlapping' payments
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Been overpaid?
Transition to UC Housing Payment
IS, IR-ESA, IB-JSA Two Week Run-on
Conditionality
What then?
Keeping a claim going
Change in Circs
Self-Employed?
Info / Evidence requested?
Annual Verification
Lost login details?
Problem Areas
Wrongly Advised to Claim
Who is Being Wrongly Advised to Claim?
Move within LA
Tax Credits
Mixed Age Couples
Moving into 'Specified accommodation'
Claiming a Contributory Benefit
Challenging an ESA found fit decision
Why does it matter?
Ending a Claim
Claiming Compensation
Large Families
ESA to UC
No bank account?
Claim Closed?
Failed to meet eligibility criteria
Failed to attend new claim interview
Failed to attend ID interview
Failing to accept claimant commitment
Failing to Provide Evidence
What should they do?
Standard Letters
How Much
How Calculated
Transitional SDP Element
Who Gets It?
UC award starts on or after 27th Jan 21
UC award starts before 27th Jan 21
How Much?
How long will it last?
Erosion
When would it end?
Couples
Maximising entitlement
Who gets the Severe Disability Premium?
Becoming entitled after claiming UC
Loss of Enhanced Disability Premium and Disabled Child Element
Elements/Needs
Standard Allowance
Child Element
Definitions
Change in Circs
No Child Benefit in payment
Two Child Limit
Exceptions
Multiple Births
Adoption
Non-parental caring
Non-consensual sex
Order of Children
Interaction with Benefit Cap
Supreme Court Challenge
Disabled Child Element
Limited Capability for Work/Related Activities Element
Moved on to UC from IR-ESA
On Old Style Contributory ESA
On New-Style ESA?
Treated as having a Limited Capability for Work
Limited Capability for Work and a Carer?
IB/SDA to UC?
NI Credits Only to UC
Housing Costs Element
Carer Element
Child Care Element
The work condition
The childcare costs condition
Acts as a refund
The notification condition
How Much
How changes affect help with childcare
The Regulations
Problem Areas
Transitional SDP Element
Transitional Element
Income
How income affects UC
Whose income counts?
Earnings
Employed Earnings
What Counts?
Lump Sum Payments
Net Earnings
Verification/RTI
Information for employers
Monthly Assessments
Frequency of wages
Weekly wages
Fortnightly wages
4 weekly wages
Monthly wages
Wages paid early
Employer reported late
Case Law
Two months wages paid in one MAP
Self-Employed Earnings
Income
Expenses
Losses
Start Up Period
Minimum Income Floor
Gainfully Self-Employed?
Work Allowance
Fluctuating Earnings
Starting/Finishing Work
Surplus Earnings
Who's Affected?
How it works?
Examples
What should a claimant do?
Benefits
Retirement Pensions
Other Income
Notional Income
Students
Problem Areas
Savings/Capital
Impact on Award
What's Disregarded
What counts
Property
Valuation
Notional/Deprivation
Benefit Cap
How it works
Cap Limit
Who's Affected
Earnings rule
Grace Period
Making sure it's applied
Separating Couples
Guardians
How calculated
Impact
Minimising Impact
Legal Challenges
Sanctions
Deductions
Maximising
Elements
Housing Costs
Timing
Better off on UC?
Worse off on UC?
Who is worse off?
Compensation?
Standard Letters
Payments
Main Principles
How Paid?
Advance Payments
Benefit Transfer Advance
New Claim Advance
Change in Circs Advance
Budgeting Advances
Repayment Cap
Fraudulent Claims
1st Payment
Delays
Missing payment?
Underpayment?
Alternative Payment Arrangements
Needing Support
Twice Monthly
To Landlord
Trusted Partner / Landlord Portal
When can they be made?
How do you apply
When Paid
How Much Should be Paid?
To claimant in error
Arrears Still Increasing
APA Stopped?
Switchback
DHP for Benefit Cap?
FAQs
Split Payments
Scotland
Northern Ireland
Deductions
What for / Priorities?
How Much
Loss of benefit penalty for benefit fraud
Sanctions
Advance Payments
Third Party Deductions
TPDs for Rent/Service Charge Arrears
TPDs for Arrears on Supported Housing
TPDs for Hostel Charges
TPDs for Water Arrears
TPDs for Court Fines
TPDs for Council Tax
Child Support Payments
Hardship Payments
Benefit Overpayments
Civil Penalties
Causing Hardship?
Stopped?
Suspended
Terminated
Overpayments
Main Principles
From Landlord?
From Claimant?
Fraud Penalty
Civil Penalty
Recoverable?
What should the DWP do?
How Much?
Challenging Decisions
Due to retrospective verification?
Hardship Payments
Standard Letters
Housing Costs
Problem Areas
50% Housing Costs
Non-Dep Deduction wrongly taken
No Housing Costs Element in award
Supported Housing
New baby
Service charges
Bedroom Tax Glitch
Who cannot get help
What's Covered
Rent
Home Owners
Service Charges
Size Criteria
Who gets a bedroom?
Special Groups
Temporary Absences
Bedroom Tax rules
LHA rules
April 2017 Changes
Previously on HB?
Non-dependant Deductions
What are they?
When is no deduction made?
How Much?
Minimising Deductions
Temporary Stay?
Non-dep or Lodger?
Students
Non-Dep Change in Circs
Temporary Absences
Joint Tenants
Non-Dep Couples
Paying Board
Differences to HB
Supported Housing
Specified Accommodation
Intensive Housing Management
Temporary Accommodation
Sheltered Housing
Supported Housing Review
In Rent Arrears?
Absent joint tenants
Liability
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupation
Fleeing Violence
In Prison/Remand
In a Bail Hostel
Abroad
Hospital/Respite
Rehab
Decant/Repairs
Other Absence
Two Homes
Moving Home
How Much?
Social Housing
How Much?
Rent Free Weeks
53 week rent year
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Access to child
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
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Away From Home?
Two Child Limit
How Much is Deducted?
Excluded
Non-couple joint tenants
Sanctuary Scheme
Death
Minimising Impact
When to Challenge
Size of Room
Use of Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
DHPs
Student Non-Dep
Human Rights
How to Challenge
Case Law
Differences to HB
Non-dependant Deductions
Market Rents
Unreasonably high rent
Temporary Accommodation
Proposed LHA 'Cap'
Rent Changes
Temporary Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Old rules
Specified Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Problems getting HB?
Two Homes
What about floating support?
Standard Letters
Private Rented
How Much
LHA Rules
Under 35's
Non-dependant Deductions
Lodgers
Joint Tenants
Service Charges
Category A
Category B
Category C
Category D
Ineligible Charges
Intensive Housing Management
Excessive Charges
Variable Service Charges
Problem Areas
Disputes
Home Ownership
What Help Is Given?
Which Loans Count?
How Much help?
Standard Interest
Service Charges
Shared-Ownership
From When?
How to get it
How Long For?
Paying back the loan
Discretionary Housing Payments
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Standard Letters
Changes in Circs
Notification
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Who
How
When/Time Limits
What next?
Civil penalty
Monthly Assessment Periods
What's Changed?
Moving Home
Moving to rented
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Mixed age couples
APA in place?
Awaiting adaptations?
In from hospital / care home
Differences to HB
Moving to specified accommodation
Moving from specified accommodation
Moving to temporary accommodation
Moving from temporary accommodation
Temporary Absence
Fleeing Violence
Prison / Remand
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6 month rule
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Subject to work search?
Whilst working?
Found Fit
Household Changes
Single to Couple
When does HB end?
Couple to Single
New Baby
Death
Child Care
Comings and Goings
Caring Responsibilities
Regular and Substantial
Relevant Carer
Claimant Comittment
Carer Element
Getting it backdated
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