Housing Systems: Combating poverty and sustaining tenancies.
All requirements to attend appointments at the Jobcentre in person were suspended for at least 3 months, starting from Thursday 19 March 2020. Jobcentres remain open, but mostly only for the most vulnerable claimants, such as homeless people, and by appointment only. No-one will be expected to attend a Job Centre unless specifically requested to do so. 
The DWP is trialing the use of video appointments. 

Advance Payments can be awarded without the need to attend the JobCentre and New Claim Interviews and ID Interviews will be conducted over the phone.

The message from DWP is 'don't call us, we'll call you' unless your need is urgent.

After making a claim, the claimant will receive a call from a UC adviser to help complete their claim / verify ID.

This will be from a withheld number - so claimants must make sure they've not blocked withheld numbers, and answer that call.

Registering intention to claim

Who can register an intention to claim and why would they do it?


Who can register an intention to claim and why would they do it?

Claiming Online

Find out how people claim Universal Credit online.

'Offline' claims

In limited circumstances a claimant may be able to make an 'offline' claim for UC.

From Hospital

Hints and tips for making a new claim for Universal Credit from hospital.

New Claim Interview

What happens at the New Claim Interview?

Claimant Commitment

Every claimant must accept a Claimant Commitment in order to be entitled to Universal Credit.

ID Verification

What documents are needed and what happens if the claimant fails to verify their ID?

Information & Evidence

What information and evidence will the claimant need to provide?


Checklists to help ensure a successful claim is made.


Who can make a rapid re-claim for UC?

Mental Capacity

What about claimants who lack capacity?

Help Available

What help is available to ensure  a successful claim is made.