"The Blended Learning programme was great. We really appreciated the ability to build the training plan around our needs. Each learner having their own personal learning account meant that the Team Leaders could track their progress which was really beneficial. Everyone felt supported throughout the programme. The E-Learning courses meant we could learn at a time and pace to suit our needs, and this was then reinforced and developed in the workshops. These were so well delivered and interactive – and reinforced team building. It felt personal to individuals despite being online. We’re now more confident when helping customers with benefit related issues. Together with the wealth of follow up support from the Housing Systems website we not only feel supported but keen to continue to build our knowledge."
Naomi Mitcheson, Income Manager, Bromford