Housing Systems: Combating poverty and sustaining tenancies.
On-line Workshop: The Missing UC Payments

Aimed at advisers and income officers, this workshop will look at the ‘missing’ payments that many claimants are losing out on.

Because you don’t miss what you’ve never had many claimants are under-claiming UC - and due to failings in the UC system they are also often missing out on getting an increased award back paid.

The Workshop will work through real life case studies to highlight the situations where claimants are missing out and consider the different practical ways a claimant can challenge mistakes and resolve ongoing issues. .


When beneficial changes can be back paid
How a LCW decision should affect a UC award
Offsetting overpayments
The relevant/qualifying benefit rules
The Transitional SDP Element
Challenging mistakes


Intermediate / Advanced


Thursday 29th July 9.30am - 12.30pm


Just £79+vat per delegate:



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Led by experts, this workshop is one in our range of online workshops that provide an in depth look at a Universal Credit Hot Topic.

Designed to be engaging, informative and interactive, the workshop enables participants to gain a deeper understanding of the topic area.

The workshop will last 3 hours, and will include a presentation, Q&A session, exercises to reinforce learning, discussion of useful tools and an action plan.

With a maximum of 16 on each workshop, participants have the opportunity to delve into some of the current issues affecting claimants so that they are able to offer appropriate help and advice.


Book this session to be delivered in-house for up to 16 delegates for £595+vat. Interested? Email us at training@housingsystems.co.uk






Really Useful

"I've already got a few cases I am going to go back to to check for underpayments - really useful stuff ”

So many options

“I didn't know there were so many options to resolve things! I will check to see if we can get back payments much more often now"