Housing Systems: Combating poverty and sustaining tenancies.
Universal Credit - Taking on the Challenge

Problems with Universal Credit ?

Need training that tackles the practicalities of UC
for your frontline Housing Staff?

"Your course was just what we were looking for - it's created a real buzz around the office. All the delegates found it really useful and have said that it will have a positive impact on their day to day work."
Tracy Panesh, Senior Money Adviser, Northwards Housing

This full-day workshop is a hands-on, practical approach to problem solving which builds on delegates' knowledge of Universal Credit.

By the end of the course, delegates will have gained:

A detailed insight into the problem areas that can cause arrears.
Ideas on how to help claimants tackle them.
Confidence in advising and assisting claimants on how to maximise their award.
An understanding of how to avoid problems to ensure continued entitlement.
Knowledge on how to access the extra help which should be available to claimants.
Confidence to effectively challenge decisions.
A deeper insight into how certain changes affect the UC award.

NOTE: A basic knowledge of UC is assumed

Book this full day's workshop for your team 
for just £985+vat*

Call us now on: 01756 796394 or email: training@housingsystems.co.uk

* This assumes a maximum of 16 delegates and that you will provide the venue and suitable refreshments.
What delegates have said about this course:

"Great course, original format, so informative and enjoyable."

"Excellent course, loved the visual aids. Kept us involved/intrigued. Trainer very informative and encouraged discussion."

"Loved the table display and the interaction, everyone was involved – such a great way to make things stick."

"I have gained a much better understanding of what tenants will be experiencing when claiming Universal Credit and ways in which we can help them to get the best outcome."

"I now feel so much more confident in advising tenants on UC."
Our training aims to give delegates not just the information they need but also the tools and confidence to use it.

Our training is very practical - we understand what you need to know to tackle the problems tenants are facing, and we deliver the training in an interactive format using real life case studies.

We deliver over 200 training courses a year and have been providing training to many our customers for over 10 years.

"I have worked in housing for over 30 years and this is the best benefits training I have ever had."

Shoreline Housing
Find out more about our training..............
If you would like to learn more about our services just ask for an information pack - email us at: info@housingsystems.co.uk
In-house course
Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.

Many are not aware why the problem has arisen and how to deal with it.

Some don't even know that they are missing out on money they are entitled to.

This course aims to give delegates the knowledge and confidence to tackle these issues. 

Devised especially for those staff who have the basic knowledge on Universal Credit and are now ready to delve into the complexities of the system.

This is very much a hands on, interactive day - no powerpoint in sight - that aids learning and is very different to any other UC training they will have attended.

You will not be disappointed if you book this course.

All we need is a large training room with plenty tables!