"I'd wanted to say how pleased we were with the training. The trainer was excellent. She explained a complicated subject so well. I never thought I’d ever say I enjoyed a welfare benefits training course, but I really did.
In fact, we would like to make it an annual event!
She had kept it to a handful of points so as not to over complicate, and they were very relevant to our work. I know the rent Income Officers were concerned that the training may be a bit ‘lofty’ for them, but it wasn’t, it was just right. It also flagged up some strategic issue for me."
Vivienne Astall, Housing Services Director, Keniston Housing Association