This training is designed for staff who would like a practical understanding of which EEA Nationals can claim UC, and the issues around this area. A good understanding of UC will be assumed.
The aim of the training is that the learners will gain an understanding of which EEA Nationals can claim UC and investigate the problems EEA Nationals will run into with hints and tips of how to resolve them. Learners will gain the confidence they need to ask the right questions and to advise claimants appropriately.
HOW IS THE COURSE DELIVERED?
This course will be delivered blended learning, either online or face to face. It is a practical course delivered using a combination of e-learning, trainer presentation, exercises and cases studies, group discussion, and quizzes.
We advise that this course be delivered over a minimum on 6 hours either as:
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AFTER THE COURSE:
Learners will receive a copy of the PowerPoint slides, a certificate, and any additional resources such as relevant flowcharts and summary sheets. They will also be asked to complete an evaluation form.
IF BOOKING TO BE DELIVERED ONLINE:
We will be in touch to discuss and finalise the arrangements. Learners will need a good wifi connection and a suitable computer/laptop to access both the training session and a second internet-enabled device such as a tablet or smartphone for joining in any quizzes. In the week of the course, learners will receive an email with a link to the course, as well as a reminder just before the course is due to start.
IF BOOKING FACE TO FACE:
We will be in touch to discuss and finalise the arrangements. We will require a delegate list a week before delivery. It is assumed that you will source and provide a suitable venue taking account of any Covid restrictions in place at the time of delivery.
"Some great tips for ensuring EEA Nationals get the UC they are entitled to."