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Universal Credit
How it Works
Introduction
Timetable
Problem Areas
Wrongly advised to claim UC
Delays submitting claim
No bank account
Limited access to the internet
New claim closed
EEA Nationals
Carers given wrong advice
Disability related problems
Child Element for new baby delays
Housing Costs Element wrong amount
Housing Costs Element not Included
Non-dependant deductions
Deductions
Other problems
Contributory Benefits
What are the contributory benefits?
What's happening to JSA & ESA?
Making a claim for JSA or ESA
New-Style JSA
New-Style ESA
Claiming UC as well?
Managed Migration
Transitional Protection
Who's entitled?
How Much?
How Long For
Extra protections for some
Who & When?
Time Limits
First Payment
Existing Benefits
SDP Transitional Protection
Communication
From DWP
To DWP
Consent
Implicit Consent
Explicit Consent
Definition of representative
Landlords
Landlord Portal
Risks to Landlord
Data Sharing
Apollo List
General questions and complaints
Who's who at the JC?
Monthly Assessment Periods
Passport Benefits
Free School Meals
Health Costs
School Clothing Grants
Healthy Start Vouchers
Social Fund
Watersure
Travel Costs
Legal Aid
Sure Start Maternity Grant
Funeral Payment
Cold Weather Payment
Challenging Decisions
Who can challenge
How to challenge
Notification of decision
Statement of Reasons
Mandatory Reconsideration
Full/Digital Service
'Live'/Gateway Service
What is next?
Couple Claims
Time Limits
Appeals
Complaints Resolution Teams
Maladministration
Law and Guidance
UC Regulations
Guidance
ADM Memos
2019
2018
2017
2016
2015
2014
Case Law
EEA Nationals
Migration issues
Claims
Work Related Requirements & Sanctions
Child Elements and Child Care Costs
Capital
Earnings
Overpayments
Housing Related
UC Bulletins
2018
2017
NI Legislation
NI UC Guidance
Standard Letters
Terminology
Situation
People from Abroad
Main Principles
Claims Process
NI Number
Leave to remain
Habitual Residence Test
Right to Reside
British Citizens
Dual Nationality
Couples
EEA or Non EEA?
Non EEA Nationals
Who can claim?
Leave to Remain
Refugees
Other Types of Leave
Commonwealth
Domestic Violence
Family Member of EEA
Who can't claim?
Immigration Status Test
No Leave to Remain
Asylum Seeker
Limited Leave to Remain
No Recourse to Public Funds
Sponsorship
Issues for Couples
Residence Documents
EEA Nationals
What to Ask
Flowchart
Who can claim?
Who can't claim?
Habitual Residence Test
Settled Status
Right to Reside
A2, A8 and Croatian Nationals
Residence Permits
Turkey & Macedonia
EEA Situation
Permanent residence
5 Year Rule
Retired
Long Term Sick
Via Family Member
PR Card
Worker status
Employed
Self Employed
Genuine & Effective
Retained Worker Status
Pregnancy Related Illness & Maternity
Unfit for work
Long Term Sick
Temporarily Sick
Job seeker
GPOW Test
Refused UC?
Couples / Family Members
Who is a Family Member?
Dependency
Divorced/ Separated/ Violence
Death
Moved From UK
No Longer Qualify
Family Member of British Citizen
Child in Education
Student
Self sufficient
Couples
Refused UC?
Definitions
Law & Guidance
Post Brexit
What should an EEA national do now?
Settled Status
What does 'Continuously resident' mean?
Family members
What if.....?
Workers
Self-Employed
Jobseekers
Limited Capability for Work
What advantages?
Who and How?
ESA to UC?
Do they have to claim UC?
How Much UC?
Told WCA overdue?
Becoming a couple with someone on UC?
Still in Assessment Phase?
Trigger for WCA?
Challenging 'Found fit' decision
ESA as income
IB/SDA to UC?
Repeat Claims
Relevant Period
Medical Assessment
UC50 Form
The Medical
Who has a LCW?
Substantial Risk
Failed to attend
Found Fit
LCW/LCWRA Elements
LCW: Single claimant
LCW: Couple claimant
LCW: Separated Couples
LCWRA Element
When From
Swapping Elements
Death
Permitted Earnings
Disabled Workers
Worse off on UC?
Help Pack / Letters
Hospital
Already on UC?
Making a new claim
Moving Out of Hospital
Pay rent
Transitional SDP Payment
Disability
Terminal Illness
Couples
Being treated as a couple?
Families
Disabled Child
Carers
Young People
Students
In Prison/Remand
Single
Couple
Regulations
Children
Non-dependants
Examples
Homeless / rough sleepers
Conditionality
Claimant Commitment
Reducing what's required
What's Required?
Jobseekers
Youth Obligation
Workers
Earnings Thresholds
In Work Pilot
Short periods of sickness
Too Sick to Work
Carers
Families
Foster Carers
Students
Drug/Alcohol Issues
Domestic Violence
Homeless
Emergencies
Changes in Circumstances
Conditionality Groups
No Work Requirements
Work Focused Interviews
Work Preparation
'Full' Work Search
Going Abroad
Bereavement
Work Search
Hours Requirement
90 Minutes
Availability Requirement
Limiting the conditions
What counts?
Evidence
'Find a Job'
Sanctions
Complex Needs?
Levels
How Much
Challenging
Good Reason
Impact on HCE
Hardship Payments
Who can get one?
What is Hardship?
How to Apply?
How Much?
Repaying
Refused?
Standard Letters
Claims
Previously on UC?
SDP Gateway Condition
What are the rules?
Who gets the SDP?
Couples
Not getting it but entitled?
Taking advantage of the rules
How does it work?
Making sure claimants don't miss out
What the Regulations say
FAQs
Who Can Claim
Basic Conditions
Age
Claimant Commitment
Excluded
In GB
Income / Savings
Three+ Children
SDP Gateway condition
Young People
16 & 17 Year Olds
Care Leavers
Students
Which Students Can Claim?
Disabled Students
Definition of Student
Examples
Prisoners/Remand
People from Abroad
Appointees
Power of Attorney
Court of Protection
One claim per household
Help available
Who Has To Claim
'Triggers'
Moving Home
Help Available
Large Families
Mixed Age couples
What is a mixed age couple?
Which mixed age couples have to claim UC?
Worse off / Better off
Escaping UC
Becoming a couple
Rules from May 2019
Take Up Campaign
Wrongly Advised to Claim
Who is Being Wrongly Advised to Claim?
Move within LA
Tax Credits
Mixed Age Couples
Moving into 'Specified accommodation'
Claiming a Contributory Benefit
Challenging an ESA found fit decision
Why does it matter?
Ending a Claim
Claiming Compensation
How to Claim
Registering an intention to claim
Couples
Online
'Offline' claims
Claiming from hospital
New Claim Interview
Claimant Commitment
What is it?
Does everyone have to have one?
What does it include?
how to accept
Cooling off period
Second opinion
couples
reviewing a claimant commitment
Failing to accept claimant commitment
ID Verification
gov.uk verify
ID interview
Biographical Test
Fails to attend ID Interview
Fails to provide photo ID
Claim closed as failed to prove ID
Information & Evidence
What's Needed
National Insurance No
Evidence
Rent Verification
Self-Employed?
Failing to Provide Evidence
Checklists
Re-Claims
Mental Capacity
Transferring from Live system
Help Available
No bank account?
Date of Claim
Advance Claims
When to delay claim
Getting a Claim Backdated
Existing Benefits
Housing Benefit
Income Support
IB-JSA
Tax Credits
Council Tax Support
'Overlapping' payments
ESA to UC
What then?
Claim Closed?
Failed to attend new claim interview
Failed to attend ID interview
Failing to accept claimant commitment
Failing to Provide Evidence
What should they do?
Keeping a claim going
Change in Circs
Self-Employed?
Info / Evidence requested?
Annual Verification
Help Available
Complex Needs
Definition
What help?
How identified?
Problems?
Reasonable adjustments
Universal Support
Home Visits
Other
Personal Budgeting Support
Standard Letters
How Much
How Calculated
Elements/Needs
Standard Allowance
Child Element
Definitions
Change in Circs
No Child Benefit in payment
Disabled Child Element
Limited Capability for Work/Related Activities Element
Housing Costs Element
Carer Element
Child Care Element
The work condition
The childcare costs condition
The payment condition
The notification condition
How Much
How changes affect help with childcare
The Regulations
Problem Areas
Two Child Limit
Exceptions
Multiple Births
Adoption
Non-parental caring
Non-consensual sex
Order of Children
Interim Period
Interaction with Benefit Cap
Scrapped plans
Income
How income affects UC
Whose income counts?
Earnings
Employed Earnings
What Counts?
Net Earnings
Verification/RTI
Monthly Assessments
Frequency of wages
Weekly wages
Fortnightly wages
4 weekly wages
Monthly wages
Wages paid early
Employer reported late
Two months wages paid in one MAP
Information for employers
Self-Employed Earnings
Income
Expenses
Losses
Start Up Period
Minimum Income Floor
Gainfully Self-Employed?
Work Allowance
Fluctuating Earnings
Starting/Finishing Work
Surplus Earnings
Benefits
Retirement Pensions
Other Income
Notional Income
Students
Problem Areas
Savings/Capital
Impact on Award
What's Disregarded
What counts
Property
Valuation
Notional/Deprivation
Benefit Cap
How it works
Cap Limit
Who's Affected
Guardians
How calculated
Impact
Minimising Impact
Legal Challenges
Deductions
Maximising
Elements
Housing Costs
Timing
Better off on UC?
Worse off on UC?
Standard Letters
Payments
Main Principles
How Paid?
Advance Payments
Benefit Transfer Advance
New Claim Advance
Change in Circs Advance
Budgeting Advances
Repayment Cap
1st Payment
Delays
Missing payment?
Alternative Payment Arrangements
Needing Support
Twice Monthly
To Landlord
Trusted Partner / Landlord Portal
When can they be made?
How do you apply
When Paid
How Much Should be Paid?
Arrears Still Increasing
APA Stopped?
Switchback
DHP for Benefit Cap?
FAQs
Split Payments
Scotland
Northern Ireland
Deductions
What for / Priorities?
How Much
Sanctions
Fraud Penalties
Advance Payments
Third Party Deductions
TPDs for Rent Arrears
TPDs for Water Arrears
TPDs for Court Fines
TPDs for Council Tax
Child Support Payments
Hardship Payments
Benefit Overpayments
Civil Penalties
Causing Hardship?
Stopped?
Suspended
Terminated
Overpayments
Main Principles
From Landlord?
From Claimant?
Fraud Penalty
Civil Penalty
Recoverable?
What should the DWP do?
Challenging Decisions
Hardship Payments
Standard Letters
Housing Costs
Problem Areas
50% Housing Costs
Non-Dep Deduction wrongly taken
No Housing Costs Element in award
Age 18-21
Supported Housing
New baby
Service charges
Main Principles
Service Charges
Who cannot get help
Differences to HB
18-21 Year Olds
Who can get help with Housing Costs?
FAQs
Inappropriate to live with parents
Examples
What's Covered
Rent
Home Owners
Service Charges
Size Criteria
Who gets a bedroom?
Special Groups
Temporary Absences
Bedroom Tax rules
LHA rules
April 2017 Changes
Previously on HB?
Non-dependant Deductions
What are they?
When is no deduction made?
How Much?
Minimising Deductions
Temporary Stay?
Non-dep or Lodger?
Students
Non-Dep Change in Circs
Temporary Absences
Joint Tenants
Non-Dep Couples
Paying Board
Untidy Tenancy?
Non-dependant Deductions
Liability
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupation
Fleeing Violence
In Prison/Remand
In a Bail Hostel
Abroad
Hospital/Respite
Decant/Repairs
Other Absence
Two Homes
Moving Home
Social Housing
How Much?
Service Charges
Rent Free Weeks
53 week rent year
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
Student Non-Dep
Away From Home?
Two Child Limit
How Much is Deducted?
Excluded
Non-couple joint tenants
Death
Minimising Impact
When to Challenge
Size of Room
Use of Room
Panic Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
DHPs
Student Non-Dep
Human Rights
How to Challenge
Case Law
April 2017 Changes
Differences to HB
Non-dependant Deductions
Unreasonably high rent
Temporary Accommodation
Proposed LHA 'Cap'
Supported Housing
Specified Accommodation
Definition
Moving In
Moving Out
Problems getting HB?
Two Homes
What about floating support?
Intensive Housing Management
Temporary Accommodation
Sheltered Housing
Supported Housing Review
In Rent Arrears?
Temporary Accommodation
Definition
Moving In
Moving Out
Joint Tenants
Private Rented
How Much
LHA Rules
Under 35's
Home Ownership
What Help Is Given?
Which Loans Count?
How Much help?
Standard Interest
Service Charges
From When?
How to get it
How Long For?
Paying back the loan
Changing from SMI to loan
Service Charges
Category A
Category B
Category C
Category D
Ineligible Charges
Intensive Housing Management
Excessive Charges
Variable Service Charges
Problem Areas
Disputes
Discretionary Housing Payments
Standard Letters
Changes in Circs
Notification
What
Who
How
When/Time Limits
What next?
Civil penalty
Monthly Assessment Periods
Household Changes
Single to Couple
Couple to Single
New Baby
Death
Child Care
Comings and Goings
Key birthdays
Pension Credit Age
Working Age
Children / Young People
Income/Savings Changes
Finishing Work
Starting Work
Starting Self-Employment
Wages
Relevant Benefit Awarded
Savings/Capital
Becoming Sick
Found Fit
Caring Responsibilities
Regular and Substantial
Relevant Carer
Claimant Comittment
Carer Element
Getting it backdated
Impact on disabled person
Claim Carer's Allowance?
Rent Changes
Temporary Absence
Fleeing Violence
Prison / Remand
Going Abroad
Hospital / Respite
Decants
Other Absence
6 month rule
Moving Home
Moving to rented
Moving to non-rented
Mixed age couples
APA in place?
Awaiting adaptations?
In from hospital / care home
Differences to HB
Moving to specified accommodation
Moving from specified accommodation
Moving to temporary accommodation
Moving from temporary accommodation
Standard Letters
Change in law
Housing Benefit
Claims & Payments
Claimed Universal Credit?
What happens
Two week HB Run-on
Getting back on HB
Gap between HB and UC?
Who Can Claim
Need to claim UC instead?
Wrongly told need to claim UC
Age
Prove Identity
Pay 'rent'
Live in property
Not excluded
People from Abroad
Students
On a Passport Benefit
Studying Part Time
Lone Parent
'Disabled' Students
Pension Credit Age
Non-Advanced Education
Couples
Care Leavers
Taken Advantage
Previously Owner
On Universal Credit
Income/Savings
Appointees
Power of Attorney
Court of Protection
Shared Owner
When would a move trigger a claim for UC?
Mixed age couples
How to Claim
New claim needed?
Getting it right
via Job Centre
Rapid Reclaim
On Pension Credit
Log Claim Over Phone
Living in a Hostel?
Joint tenants
Couples
Couples on C-ESA
Providing Evidence
What's Required
Proof of Identity/NIno
Household
Income
Savings
Rent
Child Care Costs
Living in a Hostel?
Problems Providing
is it Reasonable?
Time Limits
Problems Providing
HB Lost it?
Landlord as Verifier
From DWP via CIS
Nil Income
Need backdating?
The Rules
Time Limits
How to Request
Good Cause
What happens next
Refused?
Alternatives
Defective Claim?
Adverse Inference
Mental Capacity
Intention to claim
Date Entitlement Starts
Date of Claim
Backdating
Moving Home
Couples
Payments
How Quickly
Delays
Payments on Account
Waiting for Tax Credits?
To Landlord
To Tenant
Not as Much as Expected?
HB Stopped
Claimed UC?
Partner on UC moved in
JSA Sanctioned
Passport Benefit Ended
Failed to Provide Info
Failed to Respond to Intervention
Starting work
Non-Dep Deduction Applied
Not Living in Property
Savings Increase over £16,000
Death
EEA National loses R2R
Re-opening claim
Made claim for UC
Info now provided
Unreasonable request
Adverse Inference decision
Interventions
People from Abroad
What info can a landlord get?
Being treated as a couple?
When not a couple
Couples treated as single claimants
Case Law
Recent Queries
Standard Letters
Maximising Award
Rent Issues
Supported Housing
Exempt Accommodation
Specified Accommodation
Hostels
Service Charge Issues
Rent Restrictions
Future Changes
On Universal Credit?
Specified Accommodation
Temporary Accommodation
Shared Owners
Couples
Liable for rent
Definition of rent
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupying
Moving In
Date HB Starts
HB Prior to Moving In
Vulnerable Tenants
From Hospital or Residential Care
Awaiting Adaptations
Moving Out
HB for Notice Period
More Suitable Accommodation
Moving to Care Home
Staying in Hospital
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