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Universal Credit
How it Works
Introduction
Timetable
Problem Areas
Wrongly advised to claim UC
Delays submitting claim
No bank account
Limited access to the internet
New claim closed
EEA Nationals
Carers given wrong advice
Disability related problems
Child Element for new baby delays
Housing Costs Element wrong amount
Housing Costs Element not Included
Non-dependant deductions
Deductions
Other problems
Conditionality
Claimant Commitment
Reducing what's required
What's Required?
Conditionality Groups
No Work Requirements
Work Focused Interviews Only
Work Preparation
'Full' Work Search
Jobseekers
Youth Obligation
Workers
Earnings Thresholds
In Work Pilot
Short periods of sickness
Too Sick to Work
Carers
Families
Foster Carers
Students
Drug/Alcohol Issues
Domestic Violence
Homeless
Emergencies
Changes in Circumstances
Going Abroad
Bereavement
Work Focused Interviews
Work Search
Hours Requirement
90 Minutes
Availability Requirement
Limiting the conditions
What counts?
Evidence
'Find a Job'
Sanctions
Complex Needs?
Levels
How Much
Challenging
Good Reason
Impact on HCE
Hardship Payments
Who can get one?
What is Hardship?
How to Apply?
How Much?
Repaying
Refused?
Standard Letters
Contributory Benefits
What are the contributory benefits?
What's happening to JSA & ESA?
Making a claim for JSA or ESA
New-Style JSA
New-Style ESA
Claiming UC as well?
Old Style vs New Style
Managed Migration
Transitional Protection
Who's entitled?
How does it work?
How Much?
Benefit Cap
Eroded over time
How Long For
Extra protections for some
Effect of Changes in Circumstances
Who & When?
The Process
Time Limits
First Payment
Existing Benefits
Discretionary Hardship Payment
Definitions
SDP Transitional Protection
Who will get it?
When will they get it?
How Much?
How will it be paid?
How long will it last?
Will a change in circumstances affect it?
Communication
From DWP
To DWP
Consent
Explicit Consent
Definition of representative
Landlords
Landlord Portal
Risks to Landlord
Data Sharing
Apollo List
Useful Telephone numbers
General questions and complaints
Who's who at the JC?
Monthly Assessment Periods
Passport Benefits
Free School Meals
Health Costs
School Clothing Grants
Healthy Start Vouchers
Social Fund
Watersure
Travel Costs
Legal Aid
Sure Start Maternity Grant
Funeral Payment
Cold Weather Payment
Challenging Decisions
Who can challenge
How to challenge
Notification of decision
Statement of Reasons
Mandatory Reconsideration
How, when and what
What happens next?
Taking it further
Problem areas
Couple Claims
Time Limits
Appeals
Complaints Resolution Teams
Judicial Review
Maladministration
Law and Guidance
UC Regulations
Guidance
ADM Memos
2020
2019
2018
2017
2016
2015
2014
Case Law
EEA Nationals
Migration issues
Claims
Work Related Requirements & Sanctions
Child Elements and Child Care Costs
Capital
Earnings
Overpayments
Housing Related
Appeal Rights
UC Bulletins
2020
2019
2018
2017
NI Legislation
NI UC Guidance
Standard Letters
Terminology
Situation
Workers
Self-Employed
Jobseekers
Limited Capability for Work
What advantages?
Who and How?
ESA to UC?
Do they have to claim UC?
How Much UC?
Told WCA overdue?
Becoming a couple with someone on UC?
Still in Assessment Phase?
Trigger for WCA?
Challenging 'Found fit' decision
ESA as income
IB/SDA to UC?
Repeat Claims
Relevant Period
When does it start & end?
When doesn't it apply?
Previously on IR-ESA?
New claim for NS-ESA?
Medical Assessment
UC50 Form
The Medical
Who has a LCW?
Substantial Risk
Failed to attend
Assessment Criteria
LCW
Mobilising
Standing and Sitting
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Navigation and Maintaining Safety
Evacuation of the bowel / bladder
Consciousness during waking moments
Learning Tasks
Awareness of everyday hazards
Initiating and completing personal action
Coping with change
Getting about
Coping with social engagement
Appropriateness of behaviour
Special circumstances
Substantial Risk
LCWRA
Mobilising
Transferring from one seated position to another
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Evacuation of the bowel / bladder
Learning tasks
Awareness of hazard
Initiating and completing personal action
Coping with change
Coping with social engagement
Appropriateness of behaviour
Conveying food / drink to the mouth
Chewing / swallowing food / drink
Special circumstances
Substantial Risk
Found Fit
LCW/LCWRA Elements
LCW: Single claimant
LCW: Couple claimant
LCW: Separated Couples
LCWRA Element
When From
Swapping Elements
Death
Permitted Earnings
Disabled Workers
Worse off on UC?
Help Pack / Letters
Hospital
Already on UC?
Making a new claim
Moving Out of Hospital
Disability
Terminal Illness
Couples
Being treated as a couple?
Families
Having a baby
Disabled Child
Lone parents
Carers
Young People
Students
Receiving Education
Qualifying young person
Non-Advanced Education
Advanced Education
What is Full-Time?
Open University Students
Compatibility with Work Requirements
Students That Can Claim
Disabled Students
Not getting PIP/DLA/AA?
Does not have a LCW?
Possible solutions
Part time or non-advanced students
Don't forget the SDP Gateway
Student Parents
Part-time students
Claiming as a Student
Conditionality
Student Income
Advanced Education - England
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Examples
Non-Advanced Education - England
Examples
How is it taken into account?
What if they can't claim UC?
Changes in Circs
On UC
Not on UC
Taking a break from studies
Dismissed or abandons
In Prison/Remand
Single
Couple
Regulations
Children
Non-dependants
Examples
Homeless / rough sleepers
People from Abroad
Main Principles
Claims Process
NI Number
Leave to remain
Habitual Residence Test
Right to Reside
British Citizens
Dual Nationality
Couples
EEA or Non EEA?
Non EEA Nationals
Who can claim?
Leave to Remain
Refugees
Other Types of Leave
Commonwealth
Domestic Violence
Family Member of EEA
Who can't claim?
Immigration Status Test
No Leave to Remain
Asylum Seeker
Limited Leave to Remain
No Recourse to Public Funds
Sponsorship
Issues for Couples
Residence Documents
EEA Nationals
What to Ask
Flowchart
Who can claim?
Who can't claim?
Habitual Residence Test
Settled Status
Right to Reside
A2, A8 and Croatian Nationals
Residence Permits
Turkey & Macedonia
EEA Situation
Settled Status
Permanent residence
5 Year Rule
Retired
Long Term Sick
Via Family Member
PR Card
Worker status
Employed
Self Employed
Genuine & Effective
Retained Worker Status
Pregnancy Related Illness & Maternity
Unfit for work
Long Term Sick
Temporarily Sick
Job seeker
GPOW Test
Refused UC?
Couples / Family Members
Who is a Family Member?
Dependency
Divorced/ Separated
Fleeing Violence
Death
Moved From UK
No Longer Qualify
Family Member of British Citizen
Child in Education
Student
Self sufficient
Couples
Refused UC?
EU Settlement Scheme
Settled Status
What does 'Continuously resident' mean?
Pre-Settled Status
Family members
Who is a Family member
What if.....?
Derivative Rights
Action Plan
How to apply?
What help is available?
What evidence is needed?
Proof of settled status
Who could be refused?
Applying as a family member?
Time Limits
Refused Settled Status?
What if it's a 'no deal' Brexit?
Post Brexit
What should an EEA national do now?
Definitions
Law & Guidance
EEA Help Pack
Settled Status
Currently Working?
Ever worked?
Child in Education?
Family Member in UK?
Lived in UK 5 years+ ?
EEA Help Pack Letters
Claims
Previously on UC?
SDP Gateway Condition
What are the rules?
Who gets the SDP?
Couples
Not getting it but entitled?
Taking advantage of the rules
How does it work?
Making sure claimants don't miss out
Wrongly claimed UC?
What the Regulations say
FAQs
Who Can Claim
Basic Conditions
Age
Claimant Commitment
Excluded
In GB
Income / Savings
Three+ Children
SDP Gateway condition
Young People
16 & 17 Year Olds
Care Leavers
Students
Prisoners/Remand
People from Abroad
Appointees
Power of Attorney
Court of Protection
One claim per household
Help available
Who Has To Claim
'Triggers'
Moving Home
Help Available
Large Families
Mixed Age couples
What is a mixed age couple?
Rules from May 2019
New claim for PC / HB?
Termination of existing PC / HB awards
Why did the rules change?
Implications
Polygamous marriages
Already on Pension Credit and/or HB?
Protecting MACs already on PC or HB
Losing couple status
Moving Home
2 week HB run-on
Can get claim for PC or HB backdated
On IR-ESA, IB-JSA or IS?
On C-ESA or CB-JSA?
Working age to Mixed age Couple
Younger member on IR-ESA, IB-JSA or IS?
Older member on IR-ESA, IB-JSA or IS?
Neither on IR-ESA, IB-JSA or IS?
Single to Couple
Responsible for a child?
MACs and SDP Gateway
What if younger member can't claim UC
Two sets of Housing Benefit Regulations
Comparing Pension Credit & Housing Benefit to UC
Pensioner Premium
How much UC?
Worse off examples
Standard Letters
Wrongly Advised to Claim
Who is Being Wrongly Advised to Claim?
Move within LA
Tax Credits
Mixed Age Couples
Moving into 'Specified accommodation'
Claiming a Contributory Benefit
Challenging an ESA found fit decision
Why does it matter?
Ending a Claim
Claiming Compensation
How to Claim
Registering an intention to claim
Couples
Online
'Offline' claims
Claiming from hospital
New Claim Interview
Claimant Commitment
What is it?
Does everyone have to have one?
What does it include?
how to accept
Cooling off period
Second opinion
couples
reviewing a claimant commitment
Failing to accept claimant commitment
ID Verification
gov.uk verify
ID interview
Biographical Test
Fails to attend ID Interview
Fails to provide photo ID
Claim closed as failed to prove ID
Information & Evidence
What's Needed
National Insurance No
Evidence
Rent Verification
Self-Employed?
Failing to Provide Evidence
Checklists
Re-Claims
Mental Capacity
Help Available
No bank account?
Date of Claim
Advance Claims
When to delay claim
Getting a Claim Backdated
Existing Benefits
Housing Benefit
Income Support
IB-JSA
Tax Credits
Council Tax Support
'Overlapping' payments
Stop Notice
Been overpaid?
ESA to UC
Conditionality
What then?
Claim Closed?
Failed to attend new claim interview
Failed to attend ID interview
Failing to accept claimant commitment
Failing to Provide Evidence
What should they do?
Keeping a claim going
Change in Circs
Self-Employed?
Info / Evidence requested?
Annual Verification
Lost login details?
Help Available
Complex Needs
Definition
What help?
How identified?
Problems?
Reasonable adjustments
Help to Claim Service
Home Visits
Other
Personal Budgeting Support
Standard Letters
How Much
How Calculated
Transitional SDP Payment
Elements/Needs
Standard Allowance
Child Element
Definitions
Change in Circs
No Child Benefit in payment
Disabled Child Element
Limited Capability for Work/Related Activities Element
Moved on to UC from IR-ESA
On Old Style Contributory ESA
On New-Style ESA?
Treated as having a Limited Capability for Work
Limited Capability for Work and a Carer?
Housing Costs Element
Carer Element
Child Care Element
The work condition
The childcare costs condition
The payment condition
The notification condition
How Much
How changes affect help with childcare
The Regulations
Problem Areas
Transitional Element
Two Child Limit
Exceptions
Multiple Births
Adoption
Non-parental caring
Non-consensual sex
Order of Children
Interaction with Benefit Cap
Scrapped plans
Supreme Court Challenge
Child care costs?
Self-Employed
Income
How income affects UC
Whose income counts?
Earnings
Employed Earnings
What Counts?
Lump Sum Payments
Net Earnings
Verification/RTI
Monthly Assessments
Frequency of wages
Weekly wages
Fortnightly wages
4 weekly wages
Monthly wages
Wages paid early
Employer reported late
Two months wages paid in one MAP
Information for employers
Self-Employed Earnings
Income
Expenses
Losses
Start Up Period
Minimum Income Floor
Gainfully Self-Employed?
Work Allowance
Fluctuating Earnings
Starting/Finishing Work
Surplus Earnings
Benefits
Retirement Pensions
Other Income
Notional Income
Students
Problem Areas
Savings/Capital
Impact on Award
What's Disregarded
What counts
Property
Valuation
Notional/Deprivation
Benefit Cap
How it works
Cap Limit
Who's Affected
Grace Period
Guardians
How calculated
Impact
Minimising Impact
Legal Challenges
Sanctions
Deductions
Maximising
Elements
Housing Costs
Timing
Better off on UC?
Worse off on UC?
Standard Letters
Payments
Main Principles
How Paid?
Advance Payments
Benefit Transfer Advance
New Claim Advance
Change in Circs Advance
Budgeting Advances
Repayment Cap
Fraudulent Claims
1st Payment
Delays
Missing payment?
Alternative Payment Arrangements
Needing Support
Twice Monthly
To Landlord
Trusted Partner / Landlord Portal
When can they be made?
How do you apply
When Paid
How Much Should be Paid?
To claimant in error
Arrears Still Increasing
APA Stopped?
Switchback
DHP for Benefit Cap?
FAQs
Split Payments
Scotland
Northern Ireland
Deductions
What for / Priorities?
How Much
Loss of benefit penalty for benefit fraud
Sanctions
Advance Payments
Third Party Deductions
TPDs for Rent Arrears
TPDs for Arrears on Supported Housing
TPDs for Ineligible Service Charges
TPDs for Water Arrears
TPDs for Court Fines
TPDs for Council Tax
Child Support Payments
Hardship Payments
Benefit Overpayments
Civil Penalties
Causing Hardship?
Stopped?
Suspended
Terminated
Overpayments
Main Principles
From Landlord?
From Claimant?
Fraud Penalty
Civil Penalty
Recoverable?
What should the DWP do?
How Much?
Challenging Decisions
Hardship Payments
Standard Letters
Housing Costs
Problem Areas
50% Housing Costs
Non-Dep Deduction wrongly taken
No Housing Costs Element in award
Supported Housing
New baby
Service charges
Who cannot get help
What's Covered
Rent
Home Owners
Service Charges
Size Criteria
Who gets a bedroom?
Special Groups
Temporary Absences
Bedroom Tax rules
LHA rules
April 2017 Changes
Previously on HB?
Non-dependant Deductions
What are they?
When is no deduction made?
How Much?
Minimising Deductions
Temporary Stay?
Non-dep or Lodger?
Students
Non-Dep Change in Circs
Temporary Absences
Joint Tenants
Non-Dep Couples
Paying Board
Untidy Tenancy?
Non-dependant Deductions
Liability
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupation
Fleeing Violence
In Prison/Remand
In a Bail Hostel
Abroad
Hospital/Respite/Remand
Decant/Repairs
Other Absence
Two Homes
Moving Home
Social Housing
How Much?
Service Charges
Rent Free Weeks
53 week rent year
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Access to child
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
Student Non-Dep
Away From Home?
Two Child Limit
How Much is Deducted?
Excluded
Non-couple joint tenants
Death
Minimising Impact
When to Challenge
Size of Room
Use of Room
Panic Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
DHPs
Student Non-Dep
Human Rights
How to Challenge
Case Law
April 2017 Changes
Differences to HB
Non-dependant Deductions
Unreasonably high rent
Temporary Accommodation
Proposed LHA 'Cap'
Supported Housing
Specified Accommodation
Definition
Moving In
Moving Out
Problems getting HB?
Two Homes
What about floating support?
Intensive Housing Management
Temporary Accommodation
Sheltered Housing
Supported Housing Review
In Rent Arrears?
Temporary Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Old rules
Joint Tenants
Private Rented
How Much
LHA Rules
Under 35's
Lodgers
Home Ownership
What Help Is Given?
Which Loans Count?
How Much help?
Standard Interest
Service Charges
Shared-Ownership
From When?
How to get it
How Long For?
Paying back the loan
Changing from SMI to loan
Service Charges
Category A
Category B
Category C
Category D
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