Housing Systems: Combating poverty and sustaining tenancies.
Work for Us

NOW CLOSED FOR APPLICATIONS. Thank you to all those who applied.


POST: Welfare Benefits Adviser (2nd Tier Advice)

Hours: 35 hours per week (flexible)


Office Location: Skipton, North Yorkshire (flexible working - at home or in office to suit)

Salary: £34,500 to £36,500 depending on experience

Contract: Permanent (6 months’ probationary period)

Deadline to apply: 12 noon 16th December 2022

Contact: Jill@housingsystems.co.uk


The role

We're looking for an experienced and knowledgeable welfare benefits adviser to be a key player in our dedicated and hard-working Advice and Information Team.  Using your detailed knowledge of benefits and referring to the HS website, benefits legislation, DWP circulars and guidance, your main role will be to provide second tier advice on complex benefit issues to our customers through our email query service. 

As part of the Advice and Information Team, you will also be responsible for ensuring that the content of our website (and associated resources) in your specialist area are up to date and relevant. 

You will be encouraged to get involved in other projects that intrigue you. This could include, for example one or more of: using your specialist knowledge to help maintain the quality of e-learning, write and co-host our monthly fun quizzes, contribute to the newsletter, deliver “spotlight sessions” for new subscribers to showcase the resources on the website.

Click here for the Job Description.


About us

Housing Systems began as hbnotes in 2005, providing a website on Housing Benefit for social housing providers, to enable them to sustain tenancies and maximise their tenants’ income. We now have over 300 subscribers including voluntary agencies and charities who benefit from our expertise in Universal Credit, Housing Benefit and other benefits.

We are a small, friendly, inclusive team. We encourage creative ideas and listen to each other. A top priority is having a happy workforce and a mutually supportive environment. 

Our aim is to be a force for good, helping our users provide sound, up to date advice and information to their customers. The Housing Systems website incorporates a number of resources including benefit calculators, standard letters, flowcharts, mapping tools, summary sheets and leaflets.

We also provide training in the form of workshops, e-learning, webinars and blended learning.


About you

You’ll be a team player, working collaboratively with colleagues across the company, but be self-motivated and able to work on your own.

You’ll have a quick and analytical mind, have excellent written communication skills, and be hardworking and committed to Housing Systems’ values.

Experience in, and a good knowledge of Universal Credit, Employment and Support Allowance, Personal Independence Payment, Housing Benefit and other benefits is essential, as is a commitment to help our subscribers prevent and solve their clients’ / tenants’ benefit issues.

You will be able to decipher benefits legislation and policy and understand the implications for claimants and for landlords.

You will be passionate about making a difference and contribute to our broader work to deliver the resources our customers need to support benefit claimants.

An exciting hybrid opportunity, this role offers flexible working between home and an office on the Broughton Hall Estate near Skipton. As a minimum, the successful applicant will be required to commute once a month, to participate in our monthly team meet-up in or near to Skipton.


How to Apply

Please submit your CV, along with a covering letter explaining why you are interested in this position to Jill@housingsystems.co.uk by noon on Friday 16th December.

Should you be successful at the first stage we will send you a short exercise to return to us by Wednesday 3rd January. If you are successful at the second stage, we’ll invite you to a face to face interview at our office in Skipton in the first or second week of January where we will find out more about you, you will be asked questions about the exercise, and you will complete a further task.

Please note, we are happy to consider applications for part-time working. Please note we require a minimum of 21 hours a week working across three days.


We wish you all the best and look forward to receiving your application.