Hours: 35 hours per week (flexible)
Office Location: Skipton, North Yorkshire (flexible working - at home or in office to suit)
Salary: £36,500
Contract: Permanent (6 months’ probationary period)
Deadline to apply: 12 noon 28th March 2025
Contact: julia@ucnotes.co.uk
The role
We're looking for an experienced and knowledgeable welfare benefits adviser to be a key player in our dedicated and hard-working Advice and Information Team.
Using your detailed knowledge of benefits and referring to benefits legislation, DWP circulars and guidance, your main role will be to review and develop our highly regarded ucnotes information website (and associated resources).
As part of the Advice and Information Team, you will also provide second tier advice on complex benefit issues to our customers through our email query service.
In addition, you will contribute to our monthly newsletter, write regular benefit related articles and help with the development of new resources.
You will be encouraged to get involved in other projects that intrigue you. This could include, for example: using your specialist knowledge to help develop and maintain the quality of our e-learning suite, write and co-host our monthly fun quizzes, deliver “spotlight sessions” for new subscribers to showcase the resources on the website.
Click here for the Job Description.
About us
Housing Systems began as hbnotes in 2005, providing a website on Housing Benefit for social housing providers, to enable them to sustain tenancies and maximise their tenants’ income. We now have over 300 subscribers including social housing providers, local authorities, voluntary agencies and charities who benefit from our expertise in Universal Credit, Housing Benefit and other benefits.
We are a small, friendly, inclusive team. We encourage creative ideas and listen to each other. A top priority is having a happy workforce and a mutually supportive environment.
Our aim is to be a force for good, helping our users provide sound, up to date advice and information to their customers. The Housing Systems website incorporates a number of resources including benefit calculators, standard letters, flowcharts, mapping tools, summary sheets and leaflets.
We also provide training in the form of workshops, e-learning, webinars and blended learning.
About you
You’ll be a team player, working collaboratively with colleagues across the company, but be self-motivated and able to work on your own.
Able to provide information in a clear and accessible format suitable for the target audience
Experience in, and an excellent knowledge of Universal Credit, Housing Benefit, Employment and Support Allowance, Personal Independence Payment, Pension Credit and other benefits is essential, as is a commitment to help our subscribers prevent and solve their clients’ / tenants’ benefit issues.
You will be able to decipher benefits legislation and policy and understand the implications for claimants and for landlords.
You will be very comfortable with IT. Experience of updating a website is beneficial but not essential.
You’ll have a strong attention to detail, be hardworking and committed to Housing Systems’ values.
You will be passionate about making a difference and contribute to our broader work to deliver the resources our customers need to support benefit claimants.
An exciting hybrid opportunity, this role offers flexible working between home and an office on the Broughton Hall Estate near Skipton. As a minimum expect to commute to the office once a month to participate in our monthly team meet ups and 'away days'.
What we can offer you:
25 days a year annual leave plus bank holidays (increasing with length of service)
Hybrid and flexible working
Flexible pension scheme
Regular team 'away days'
Wellbeing support
Diverse and inclusive workplace
How to Apply
Please submit your CV, along with a covering letter explaining why you are interested in this position to julia@ucnotes.co.uk by noon on Friday 28th March.
Should you be successful at the first stage we will send you three short exercises to return to us by Monday 14th April @ 12noon.
Please note, we are happy to consider flexible working but for this role we would require a minimum of 21 hours a week working across a minimum of three days with core hours of 10am to 4pm.
We wish you all the best and look forward to receiving your application.