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Coronavirus: What's Changed - JobCentre Appointments
Coronavirus - JobCentre Appointments

In England, Wales and Scotland,  Jobcentre opening times are back to normal (since 12 April 2021).

So appointments are taking place in Jobcentres again, although some appointments are still being carried out over the telephone, or via video calls. 

If someone attends a Jobcentre they are required to wear a face covering, unless they are in an exempt category. See here.

 

In Northern Ireland, Jobs and Benefit Offices remain closed, except for a small number of face to face appointments for customers who need extra support. Anyone needing help should ring the UC Service Centre.

 

Previous measures

During the first lockdown people receiving benefits were not required to attend Jobcentre appointments - alternative arrangements were put in place.

In July 2020 the Department began the process of reopening Jobcentres but with a limited service. 

The DWP sent this message to claimants - to help them to recognise calls from the DWP and not block them.

"We know that many people are cautious of answering these calls for security purposes. To assist you in recognising a call from Department of Work and Pensions (DWP) either the Jobcentre or Service Centre, a new telephone number will appear on your phone from 06/05/2020 when we call you. It is 0800 023 2635.
For ease, we suggest you add this number to your contacts and rename it to ensure you recognise when we are calling. You will not be able to call us on this number; it is an automated message only.
The contact number to call Universal Credit has not changed, it is 0800 328 5644.
We hope the introduction of this new service will allow us to communicate with you more safely from now on."

 



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