Housing Systems: Combating poverty and sustaining tenancies.
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Coronavirus: New Claim for UC?
New claim for UC?
KEY FACTS:

  • The claim for UC can be made online (although a telephone claim service is available to those who would struggle to make the claim on-line).
  • All requirements to attend the jobcentre in person are suspended. These changes will be in place for 3 months from 19 March 2020.
  • Members of the public not admitted into jobcentres unless they are directed to do so with a booked appointment.
  • Only the most vulnerable claimants who cannot access DWP services by other channels will be invited to attend, with the public urged to use online services.

On the gov.uk website it states:
Don’t delay making your Universal Credit claim, even if you think you may be affected by coronavirus.
You can apply for Universal Credit online. If you need to make an appointment, call the number you are given when you submit your claim, and explain the situation. JobCentre Plus staff are ready to support you if you need to self-isolate.


What about verifying ID?

Claimants may be able to verify their ID online. If they are not able to do this then they will be asked to book a telephone appointment by ringing 0800 328 5644 or leaving a journal message. The DWP will then do the ID verification over the phone, using the trust and protect policy, with the aim of verifying this again face to face in the future.

More on verifying ID here.

What about Advance Payments?

Where a claimant will struggle to manage without any payment for 5 weeks, they can request an Advance Payment. They can apply for this online, on their UC account. But before an Advance Payment can be made they have to have verified their ID.

Frequently Asked Questions
I need to make a claim for Universal Credit. I am self-isolating as my partner is showing symptoms of the Coronavirus. Will I have to attend the Jobcentre for a New Claim appointment? I've heard that if I miss this appointment our claim for UC will be closed. What should I do?
You should not be asked to attend an appointment at the Jobcentre at the current time, due to the Coronavirus. You can communicate with your Work Coach by sending them a message via your UC journal and ring the UC Helpline 0800 328 5644.

I need to make a claim for Universal Credit but I'm self-isolating and don't have access to the internet at home. How can I make that claim?
You should ring the UC Helpline 0800 328 5644 and explain your situation. They will be able to take your claim over the phone and explain what happens next.

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