I’m currently on UC as a jobseeker, but need to provide care for my Mum (who lives with me) as she's come down with Coronavirus. I’m worried that my UC will be sanctioned as I’m having to look after Mum and can't look for work at the moment. And we have no access to the internet at home.
Let your Work Coach know what is going on - if you can’t access the internet to get on your journal call the Helpline 0800 328 5644.
If you are having to self-isolate due to government guidelines you should be treated as having a limited capability for work. This means that your Work Coach should review your claimant commitment - so make sure you agree to your new claimant commitment within 7 days - or your claim could be closed.
After your mum recovers and you are no longer self-isolating, your work search requirements will probably kick back in, so look out for messages from your work coach and be prepared to start jobseeking again. But note that the DWP have been told to be reasonable in the light of peoples' personal circumstances and local job market. If you are asked to do something that you think is unreasonable, speak to your work coach and explain why you can't do it.